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Carson Nissan - Service Center

Carson, CA

4.9
856 Reviews

856 Reviews of Carson Nissan - Service Center

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September 16, 2017

Excellent Customer Service and Professionalism This car dealership never ceases to amaze me. They are always friendly and they provide prompt, thorough work. I recommend this dealership to everyo More

by LongBeachYogini
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Martel Creer, Daniel Plasencia
September 16, 2017

Best Service Daniel G. Was great! He listened to my problem and it fixed right away. Best service dealership experience I had with any service dealer! I went in More

by Batczar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Godinez
September 16, 2017

Fast but didn't complete the work Took my 2015 Nissan Altima in for a oil change and tire rotation. The last time I came in I paid 45 now they want 60 so price is adjustable for servic More

by jneal4life
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos Gaspar
Sep 16, 2017 -

Carson Nissan responded

Hello, My name is Linda Webber and I am the Owner Loyalty Manager here at Carson Nissan. Thank you for taking the time to share your recent experience with the Service Department here at Carson Nissan. We regret that we fell short of your expectations. We do use feed back from folks like yourself to make changes to our processes and to coach and counsel our staff. Would you please share with me your name and the date of your visit so I can investigate all who were involved with your service? Thank you so much for taking the time!

Sep 16, 2017 -

Carson Nissan responded

Hi Jeffrey, Thank you for your prompt response and the information contained in it. I may have additional questions, however first I would like to pull the service history and review it with our Service Director. He will be back in the office on Monday. If it is ok I will connect with you then. Have a great rest of your weekend! L.

Sep 17, 2017 -

jneal4life responded

My name is Jeffrey Neal owner of a 2015 Nissan Altima and I took my car in Thursday 9-14-2017 around 4:30pm My cell is 310-863-3915 if you have any questions

Sep 17, 2017 -

jneal4life responded

Ok no problem

September 15, 2017

It was quick and efficient. 😁 They were friendly and answered all my concerns. It was also very quick. I would definitely go back. Plus it's close to my house. More

by Rogue16
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christina Martinez
September 15, 2017

They care, believe me they really do. I bought my Pathfinder 2017 from them and from day1 till now they are always welcoming. They respect you. Sales and service department both are awesom More

by JOJI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Rodriguez, Chris Ayala
August 17, 2017

Great fast friendly service by Service Advisor Daniel Godine Service Advisor Daniel Godinez is very knowledgeable about my vehicle. He gives fast friendly service with a smile and he kept me informed about my v More

by jsls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Martinez, Chris Ayala, Daniel Godinez
August 16, 2017

Very friendly service It was my first time in your establishment. The service was very nice and they were finished ahead of the estimated time. I felt comfortable. More

by Sweetwill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Plasencia
August 04, 2017

Pleasantly Surprised I am new to California relocating from Maryland. I had to take my car in for a recall repair. I did not know what to expect but was pleasantly surpr More

by Elinor
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Roy Schilder, Christina Martinez
July 30, 2017

Best Nissan Service Department in the South Bay As always, Carson Nissan and David of the Service Department provided; a. a review of all necessary services and safety updates, b. a commitment to More

by lorenfb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Jaramillo
July 28, 2017

Run from this place The reps are rude, unfriendly, and they don't properly inspect your car!!! The service is extremely slow and they catch an attitude when you inquire. More

by Mrs. Love
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christina Martinez, Jeff Morgan
Jul 28, 2017 -

Carson Nissan responded

Hello Mrs. Love, Thank you for taking the time to provide feedback regarding your recent visit to the Service Department at Carson Nissan. We regret that we fell short of your expectation. I wonder if you would be able to provide me additional information about your inspection concerns? In what way did that not meet your expectations? We use input from folks such as you to coach and counsel our staff and improve our processes. You can reply with your comments to this email or you can contact me direct at 310.221.5119. Thank you again for taking the time.

Jul 29, 2017 -

Mrs. Love responded

My car wasn't inspected properly. They were just checking Things on the checklists. I don't want to go into details to much because I would really like to stay anonymous. However; this isn't the first time that I've had a problem with my car being incorrectly serviced

Jul 29, 2017 -

Carson Nissan responded

Mrs. Love, Thank you again for taking the time to provide a private response. I can appreciate and respect your wish to stay anonymous. We care greatly about the customer experience. Our hope is that we have an opportunity to pinpoint where the breakdown in our system or process occurred so we can make corrections. That is in essence is the spirit of the online review process; for customers to have a voice and for business operators to act upon it. Unfortunately the information you have provided is insufficient for us to provide any assistance to you or future prevention. If you change your mind and wish to share additional information, you can certainly contact me anytime either by email or direct: Linda Webber 310.221.5410.

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