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Carson Nissan - Service Center

Carson, CA

5.0
864 Reviews

864 Reviews of Carson Nissan - Service Center

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August 24, 2016

Great Service! Jessie was very easy to work with. Car was washed and looked great. Drop off for service and was able to return that day ready and clean, Thank you. More

by sdevry1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessie Avila
August 05, 2016

1st matinence Just had my first matinence from carson nissan and it was beyond exspectations. The staff was friendly and helpful see you again 5,000 miles More

by am37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Morgan
August 05, 2016

EXCELLENT Excellent Service, friendly and helpful. Carlos responded to all my questions and concerns about my car. The car was serviced fast and on time as pr More

by gus.quino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Gaspar
August 05, 2016

recall Excellent customer service .Work was done by the time given at check in and received a call when the work on the car was finished. More

by jceron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Schilder
July 30, 2016

Oil Change and car wash w/special coupon $28.28 what a deal! Had my oil change for my 2015 pathfinder and car wash with their $28.28 website deal special. Everything was taken care of and had me out of there a h More

by liquid1920
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Godinez
July 20, 2016

Very accommodating , fast service, easy transaction, under warranty made it so nice. Returned the loaner that I really appreciated way very easy Thank you all. More

by kalico2416
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ayala
July 19, 2016

El mejor!!!! Un exelente servicio amable muy interesados de ayudar sobre todo David muy amable gran ser humano siempre queriendo ayudarme en cualquier duda que te More

by Siomara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Barrientos
July 14, 2016

service maintenance David Barrientos was an awesome person, he took his time to explain everything , came back to check on me and told me approximately how long it goin More

by Nissan rogue 234
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Barrientos
June 18, 2016

Awesome service My two visits I had for servicing my Sentra, has been great!! David Barrientos always makes sure all my questions and concerns are answered and taken More

by Cindy87
Recommend Dealer
Yes
Employees Worked With
David Barrientos
June 11, 2016

Attempted unnecessary work done Came in for extra key. A complimentary inspection was done - a rear lower control arm bushing was tearing and needed to be fixed as soon as possible. More

by sbuckler
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Chris Ayala, David Barrientos
Jun 11, 2016 -

Carson Nissan responded

My name is Linda Webber and I am the Owner Loyalty Manager here at Carson Nissan. First I would like to acknowledge the review of your experience. We appreciate you taking the time, and quite honestly we appreciate your candor. We use comments such as yours to train our people and improve our process. I do not know all the details of your service here and am currently in the process of meeting with the staff to determine where we fell short and what could be done differently. A quick question, were all the opinions/diagnosis done here at Carson Nissan? Any additional information you could provide is greatly appreciated! Kind Regards, Linda Webber

Jun 11, 2016 -

sbuckler responded

Yes, they wrote me up a receipt for the key and the inspection and what needed to be done. Also got an email from Chris about the cost and recommendation for the company we bought the car from.

Jun 11, 2016 -

Carson Nissan responded

Thank you for your prompt response. I would certainly like to turn your negative experience into a positive one! I will look into the matter on our end. May I know your name and what type of vehicle you have?

Jun 11, 2016 -

sbuckler responded

2016 Nissan Versa Note SV

Jun 11, 2016 -

sbuckler responded

Sharon Buckler

Jun 11, 2016 -

Carson Nissan responded

Thank you Sharon! I appreciate the opportunity to review and respond. I will be meeting with our Service Director Monday morning and will get back to you with what I learn. Thank you again for taking the time!

Jun 13, 2016 -

sbuckler responded

No, there is no need because the two other repair shops I have gone to for a second and third opinion both tell me there is ZERO wrong with any part of the lower arm bushings, either front or rear. Basically, I am just being sold a service that is unwarranted.

Jun 13, 2016 -

Carson Nissan responded

Hello Sharon, As promised, I met with our Director of Service, Mr. Roy Schilder. I believe there needs to be clarification on what needs to be repaired on your vehicle. There definitely is a need for repair. Roy had attempted to reach you by phone so he could communicate the need with explanation so as to avoid any further misunderstanding. It would be great if you could call him when you have a free moment so we can clear this up for you. You can contact him at 310.221.5119. Again, thank you for the opportunity to assist! Linda Webber

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