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Carvana
Tempe, AZ
10,100 Reviews
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10,100 Reviews of Carvana
May 28, 2018
Best Car Buying Experience Ever! Best car buying experience ever! I bought my car a week ago and the experience was flawless. Carvana far exceeded my expectations. They took care Best car buying experience ever! I bought my car a week ago and the experience was flawless. Carvana far exceeded my expectations. They took care of every aspect of the car buying experience. Every detail was taken care of down to the purchase of tags and delivery. I have already recommended them to my friends and family! You definitely can't go wrong! PMarshall24 More
by pmarshall24
Employees Worked With
There were various employees that I spoke with and unforunately I did not write down their name, but they were very instrumental in answering any questions I had.
Helpful May 24, 2018
Started off well - ended horrible The premise seemed solid. The vehicle arrived within two weeks. The very first day probably three hours after delivery we noticed a knock in the motor The premise seemed solid. The vehicle arrived within two weeks. The very first day probably three hours after delivery we noticed a knock in the motor that got louder than more you drove it. We called and they directed us to the warranty program and said the $50 co-pay is waived in the first 45 days. Then they also let us know there was a problem with the title that was going to take them a week or so to figure out so the car could not be registered until then. I took the car to a mechanic that they recommended through the silver rock maintenance program. The mechanic looked at it and said the top end of the motor has a serious issue and it will require a dealership. This , combined with the title Issue Prompted me to utilize the seven day no hassle guarantee. I was first told that they cannot pick up the vehicle for at least a couple weeks. I then negotiated returning the vehicle the 35 minute drive from my house to the yard they had closest to me. I was told once the car was returned they would process a check for the trade they took as they were going to now buy the trade car . They said the check would be over nighted to me . I was also told they would process my return the same day and initiate a refund of my down payment which was several thousand dollars. Neither of these things happened and they still have my money, my old vehicle and they have their car back. When I called four days later They had not even begun to process the return though the system showed that the car was indeed returned. I am still waiting for a callback so they can figure out what they’re going to do. Meantime I am without a car and without my money they have all of it. If you have weeks or months to waste resolving the problems in the case that the car is not as advertised then by all means this is a good choice . As for me I would not do this again. Hassle free is not exactly what I would call this process More
by Jmcfarlane
Employees Worked With
Nathan - local And 800 number for sales
May 23, 2018
Awesome way to buy a car! I just completed my 7 day period of owning my 2015 Cadillac SRX Luxury. This has been the most pleasant experience I ever had in purchasing a car! Whe I just completed my 7 day period of owning my 2015 Cadillac SRX Luxury. This has been the most pleasant experience I ever had in purchasing a car! When I heard about Carvana, I researched them thoroughly. In February of 2018 I actually started the process of looking for a car. I had certain specifications and only wanted a particular color in exterior and interior. I would not settle for less. Carvana had the perfect car. I also researched and compared the prices of the Cadillac at other dealerships. Carvana had the car listed for at least 2000.00 less than the ones I researched. The ease of applying and getting approved was absolutely the best! I sat in my home and thoroughly went over the car just about everyday. The car delivered was the actual car and it had the few scratches as shown on the website. I had the option of picking it up or having it delivered. I had originally opted to pickup but due to personal circumstances I had to have it delivered. I did not have to pay anything to have it delivered and it was delivered directly to my front door. The customer service I experienced from my first phone call to them was awesome! Heather was great as she actually sent me pictures of my car to my cell phone from Jacksonville! I asked for them and she complied. James delivered my car and he explained everything to me in detail and was very nice. So yes this was a very great experience and I would and have recommend Carvana to anyone looking to buy a car! More
by mslydia1
Employees Worked With
Heather and James Vazquez
May 23, 2018
good start poor finish Everything was very smooth online.....purchase, financing. Delivery was fine, gave the necessary documents for registration........the state inspectio Everything was very smooth online.....purchase, financing. Delivery was fine, gave the necessary documents for registration........the state inspection was lost by Carvana.............I had to get the car reinspected, take photos, email it to the Carvana, so Carvana could finish the process they where suppose to provide. Things eventually got completed.....did not end up being a time saver, plus I was told I would be compensated for the inconvenience......oops.....that has not happened yet, and I doubt that it will, More
by prad1954
Employees Worked With
too many to recall names
May 23, 2018
Nothing short of AMAZING!! I had the most wonderful experience with Carvana. From the moment I hit purchase to when my 2015 Jeep Cherokee was delivered. My SUV was what was prom I had the most wonderful experience with Carvana. From the moment I hit purchase to when my 2015 Jeep Cherokee was delivered. My SUV was what was promised from the website and I am truly happy. Thank you so much for this experience. More
by NikiLuv73
Employees Worked With
Samuel Keller, Matt (delivered my Jeep)
May 22, 2018
Our Excellent Adventure in Buying A Vehicle Online We bought a 2012 Honda CR-V LX with 16,671 miles recently. The entire experience was first rate: From searching online for the right vehicle (price, f We bought a 2012 Honda CR-V LX with 16,671 miles recently. The entire experience was first rate: From searching online for the right vehicle (price, features, condition) to the buying experience and through delivery. Everything was accurate and straight forward. Our new car met all expectations when delivered: Clean. No apparent defects.The items listed as imperfections were barely perceptible. Our test drive before accepting the car was flawless. Our delivery person was friendly, professional and informative. After delivery, I took our new car to our long-time trusted mechanic for an in-depth inspection. He was impressed with all aspects of our new car. His only comments were associated with (1) light under-body rust and original equipment tires with few miles, plenty of tread, in good condition but six years old. All manuals, one full feature key, and one valet key were provided. (Two full feature keys would have been nice.) Documentation of Carvana's 150 point inspection was not provided. This, too, would have been a nice addition to complete the sale documentation. All-in-all, close to a perfect buying experience! So much so that I'm looking forward to purchasing another vehicle from Carvana in the near future. More
by jb85396
Employees Worked With
Carvana staff (online, phone and delivery driver)
May 22, 2018
Easy, Fast, No Hassle, Legit Carvana is amazing they made it super easy to get a car you want so many choices be sure to do all your research if you know what exact car you want b Carvana is amazing they made it super easy to get a car you want so many choices be sure to do all your research if you know what exact car you want because it’s so many that you might even find the same one cheaper or with more features. The process is so easy don’t even need to talk to anyone unless you have questions and the customer service when you do speak to someone is A++ I’ll more then likely stop going to dealerships from here on out for my next car I will go thru carvana. I live here in AZ where the headquarters is. No one trusted the site but it’s so many commercials and build boards and friends of friends who have bought cars from here I just had to try it myself. When they say deliver at your door that’s exactly what they do. I would put all the names I spoke to but I can’t recall everyone I spoke with had great customer services. My temp tags flew off at a car wash I called them up they emailed me a copy. Easy !!!! Don’t hesitate carvana is legit. More
by Mini
Employees Worked With
Can’t recall
May 22, 2018
Best dealership ever Wouldn't go anywhere else Still waiting to complete the refund process for state emissions inspection, and unlisted cosmetic damage on the vehicle Wouldn't go anywhere else Still waiting to complete the refund process for state emissions inspection, and unlisted cosmetic damage on the vehicle, but other then that carvana can't be beat on price, convenience, and customer service... Plus traditional used car dealerships would never offer a refund for cosmetic damage that wasn't listed or previously noticed... Wouldn't buy a car anywhere else !!! Love my car, thanks Carvana... More
by Gallo
Employees Worked With
Kate Gregory
May 22, 2018
I really bought my car online!! :) It has been three weeks since I bought my car (2017 Hyundai Accent). I am happy with the car(got it ASE inspected within 7 days and car is awesome). C It has been three weeks since I bought my car (2017 Hyundai Accent). I am happy with the car(got it ASE inspected within 7 days and car is awesome). Car buying experience delivery and loan process, paperwork stuff was pretty convenient. More than happy with customer service. (Friendly, reachable, no pressure on buying). I started going out to a few local dealers/test drives/getting quotes/bargainings etc but finally ended up buying from carvana. I think all are good in their way, I took a bold step to buy online and I guess I got a good deal. This is my first personal car ever so my ratings don't consider much of previous car buying experience. More
by SD
Employees Worked With
online/phone staff and delivery driver. I don't remember any names.
May 22, 2018
Car Buying of the Future My first time attempting to use Carvana and I am now a happy, proud new owner of a beautiful vehicle. The process was incredibly easy and when I had a My first time attempting to use Carvana and I am now a happy, proud new owner of a beautiful vehicle. The process was incredibly easy and when I had a question, the Carvana representative I spoke with was but only a short phone call away. I was impressed with the high-level of service I got on the phone. I wish I could remember who it was I spoke with, but she was happy and helpful, working with me until everything was in excellent order. Bravo, Carvana, I will certainly express my level of satisfaction and ease of service I received to anyone I know interested in purchasing a vehicle. More
by VDayEthan
Employees Worked With
can't recall
