Carvana

Car Buying of the Future My first time attempting to use Carvana and I am now a happy, proud new owner of a beautiful vehicle. The process was incredibly easy and when I had a My first time attempting to use Carvana and I am now a happy, proud new owner of a beautiful vehicle. The process was incredibly easy and when I had a question, the Carvana representative I spoke with was but only a short phone call away. I was impressed with the high-level of service I got on the phone. I wish I could remember who it was I spoke with, but she was happy and helpful, working with me until everything was in excellent order. Bravo, Carvana, I will certainly express my level of satisfaction and ease of service I received to anyone I know interested in purchasing a vehicle. More

Amazing people Like so many I was hesitant at first; however, with every interaction with the staff at Carvana I was further vindicated in choosing this company. Fro Like so many I was hesitant at first; however, with every interaction with the staff at Carvana I was further vindicated in choosing this company. From the CSR's on the phone who were eager to do additional work on their end to make my experience seem less, to Makenzie at the OKC office who delivered my vehicle and brought 6 cookies from her favorite bakery for my children (after I had merely made a short mention of how excited our Brady Bunch was to get a new BIG car); the staff at Carvana proved time and time again to me why this is TRULY how car buying should be! More

Easy Breezy Easy Process Found the car online, spoke with the Carvana people and ordered it. Was shipped to the local facility at no charge. They notified me Easy Process Found the car online, spoke with the Carvana people and ordered it. Was shipped to the local facility at no charge. They notified me of the arrival made an appointment to inspect it. Approved the car and signed the papers in less than 30 minutes. Was a deep scratch on the roof they agreed to fix. I received an email 4 days after I had the car to take it to a body shop in my area and have it repaired. Everything very smooth! More

No more sales guys! I was looking for another car and went online and found the car I wanted, Easy straight forward process, No pressure sales! Delivered direct to my hou I was looking for another car and went online and found the car I wanted, Easy straight forward process, No pressure sales! Delivered direct to my house. More

Hardest Part is Chosing the Car.. I have had my 2015 Hyundai Sonata for a week now.... and I love it. The process was so easy, I really couldn't believe it. First I got prequalified an I have had my 2015 Hyundai Sonata for a week now.... and I love it. The process was so easy, I really couldn't believe it. First I got prequalified and I had a lot of questions regarding the process. The person I spoke with over the phone put me at ease, we were on the phone for about an hour, he was patient and address all my concerns. When my car was delivered the people were courteous, friendly, and new what they were doing. BRAVO CARVANA, you are fantastic. Like I said in the title the hardest part was choosing what kind of car I wanted. Oh yeah..... the sad part is that I didn't received any gifts, like the other people talked about. I have been bragging and my husband also has been bragging on how well Carvana is. Keep up the good work. More

The Absolute BEST way to buy a car! This is how buying a car is supposed to be. Go online, get qualified, see the terms upfront, pick any car you like and then have it delivered to your This is how buying a car is supposed to be. Go online, get qualified, see the terms upfront, pick any car you like and then have it delivered to your doorstep. If you don't like it for ANY reason, you can return it in 7 days, no questions asked. You can either choose another car or just give it back. My BMW i3 was exactly as they described it (it even had additional options they didn't mention). I cannot emphasize enough how this is the future of car buying. No more dealership 'let me talk to the manager' games and wasted time. Also, the customer service was incredible. The girl that delivered my car at 11:30 am exactly as promised, was super friendly and showed a genuine interest in any concerns I expressed. There were some small blemishes on the interior and they sent out a car detailer to treat the problem. I was extremely impressed. She also promised a little care package and to my surprise, I received a FedEx package a few days later from Carvana packed with goodies! If you have ANY hesitation - don't - my Carvana experience was FANTASTIC! More

Pleasant start to new experience My experience started out on a very positive note. The Carvana associate kept in touch with me on the date of delivery and was very knowledgeable. A My experience started out on a very positive note. The Carvana associate kept in touch with me on the date of delivery and was very knowledgeable. After three days a warning light came on in the vehicle that I purchased. I called and spoke to a representative and ultimately was given directions through Silver Rock on what to do next. Keep in mind this all occurred during the first four days of ownership with this vehicle. The warning light went off before I could get it to the service center for diagnosis. The day after I visited the service center the warning light came back on. I called both the warranty company and the seller Carvana And I’ve had to have my seven day warranty extended by two days so that I can get the vehicle back to the service shop. Currently I’m awaiting another appointment to return back to the service center. Silver rock warranty service did stand behind me and repaired the car. I must say although a pretty rough start things have smoothed out and I am happy with the automobile that I have. More

Great car This is a great way to buy a car.You get to see the car before you buy through the internet. There is no middle man to deal with. DONE All paper work This is a great way to buy a car.You get to see the car before you buy through the internet. There is no middle man to deal with. DONE All paper work on my phone. Car delivered looked just like pictures.I have been telling everyone about my experience. Thank you Darrell Holbrook More

Absolutely perfect! I love Carvana.com! My Carvana.com car buying experience was wonderful! Absolutely perfect! The website vehicle images, search functions and favorite save feature made ma My Carvana.com car buying experience was wonderful! Absolutely perfect! The website vehicle images, search functions and favorite save feature made making a choice a breeze. It was really fun too! So much more enjoyable than bouncing around all over the DFW Metroplex to look at cars at the pushy dealerships. I got the exact car I wanted (model, color and mileage) at the amount I wanted to spend. I loved being able to submit my trade-in online and have that amount applied toward my purchase. It was also incredibly convenient to have my new car brought to me and have my trade-in taken away at the same time. Manasseh Miles, the Carvana.com representative who delivered my vehicle, was outstanding! He was professional, friendly and helpful. It was like having a trusted friend walk me through the paperwork signing. Three cheers for Carvana.com!!! I would have never in my wildest dreams imagined that buying a car could be so easy and fun. The TV commercial is spot on! “That didn’t suck! In fact, I liked it!” More

Easy easy EASY way to buy a car! My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder More