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Carvana

Tempe, AZ

3.0
10,174 Reviews

HQ

Tempe, AZ

85281

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10,174 Reviews of Carvana

August 04, 2018

Easiest car buying! I decided to use Carvana because I previously went to a dealership who tried to sell me a vehicle that did not fit our family. I knew what I was looki More

by elizabeth856
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delivery driver was the best!
July 29, 2018

Best auto purchase ever! Carvana is truly the new way to buy a vehicle, no sales people or dealers fee low down payment excellent selection easy process beats conventional way More

by Frag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
July 23, 2018

Easy, fast, friendly - Best Car Buying Experience Ever From start to finish, this was the best and easiest time I've ever had buying a car. No hassles, no run-arounds, no spending HOURS sitting around a de More

by JBRAVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gingi
July 20, 2018

Taking the Stress and Pain out of Car Shopping Buying a car is stressful even if you have a lot of experience. Historically, it has been time consuming, emotionally taxing and most of us go into a More

by Captain Nemo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Untiedt
July 20, 2018

Best experience with selling your car I received text message from Mario. He texted he is from carvana and they wanna buy my car. With the few simple steps he gave me the price which was More

by Nazar92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario
July 19, 2018

Great service and super helpful These days it’s hard to get some one on one service. I got nothing short of that with Carvana I felt like part of the team! They walked me through the More

by Brijoe789
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan
July 19, 2018

The Easiest Car Sale I’ve ever experienced Selling my car to Carvana was EXTREMELY easy and pain free. I have been looking to trade my vehicle in locally, however most dealers lowball and talk More

by Nate G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Perkins
July 19, 2018

The easiest way to sell a car I honestly had to do two things on this. Provide a vin and verify I was the owner. The friendly staff did the rest. They showed up early after confirm More

by Roderick Wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario
July 17, 2018

Simple, easy, stress free.! Great way to sell. Reasonable price offer. Awesome customer service. User friendly, with simple fast processing. Almost seems fake! But it’s not one o More

by Oscarsauce1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Perkins
July 13, 2018

Use caution If for any reason you are unsatisfied with the car, just don't take delivery. Send it back in he seven day return period. The warranty offered with pu More

by fixedgear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Claire
Aug 14, 2018 -

Carvana responded

Thank you for relaying over your honest Carvana experience with us. Customers do have the option to either accept or reject their vehicle at time of pick up or delivery. If you decide to accept the vehicle, the day of delivery is the first day of your 7-Day Money Back Guarantee. If there are any issues with the vehicle, we do work with our third party warranty to review these issues for next steps. We would like to apologize if the warranty provider proved to be not useful. We take pride in our seamless process, even after receiving the vehicle. We truly do appreciate this feedback given and would personally like to discuss with you regarding this. We are having a hard time locating your account, but if you could please contact us at 800-333-4554 so we may further discuss.

Aug 14, 2018 -

fixedgear responded

We worked out our situation to my satisfaction. No need for follow up. I was made whole, Carvana stood behind the car with minimal fuss.

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