Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,143 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,143 Reviews of Carvana
May 29, 2018
WHAT HAPPENED TO MY MILEAGE, VIN, AND PRICE? ALL OF THIS CHANGED AFTER I SUBMITTED AN ORDER THEY SHOVED AN ARBITRATION ORDER IN MY FACE DO NOT DO IT UNLESS THEY REMOVE THAT CLAUSE AND, WHY THE ALL OF THIS CHANGED AFTER I SUBMITTED AN ORDER THEY SHOVED AN ARBITRATION ORDER IN MY FACE DO NOT DO IT UNLESS THEY REMOVE THAT CLAUSE AND, WHY THEY CHANGING VIN AND MILEAGE? More
by YOBUSTARHYEN
Employees Worked With
MACHINE
May 28, 2018
Excellent Customer Service My car was delivered right on time. The entire process was simple and stress free. No surprises when the car was delivered just as the information on My car was delivered right on time. The entire process was simple and stress free. No surprises when the car was delivered just as the information on the website was regarding the car. My husband done a test drive and the car is awesome! The only thing I would say needs improvement was the prep for delivery when they washed the car it wasn't done very well. All the windows have huge streaks from the car not being washed/rinsed correctly. We will NEVER go to a traditional car dealer again! You will not regret buying a car this way. The 7 day money back no questions asked is a great way to calm any fears you may have. The man who delivered our car was great! He answered any questions we had. Carvana is the new and best way to purchase your next vehicle! More
by snowandcold1959@hotmail.com
Employees Worked With
chris and many others
May 28, 2018
Great Experience! I purchased a 2015 Smart car two weeks ago. I am very happy with the purchase and the entire Carvana experience. Delivery was on time, the car was cle I purchased a 2015 Smart car two weeks ago. I am very happy with the purchase and the entire Carvana experience. Delivery was on time, the car was clean and in excellent shape, and their customer service is amazing. More
by none
Employees Worked With
Caylee,
May 28, 2018
Best Car Buying Experience Ever! Best car buying experience ever! I bought my car a week ago and the experience was flawless. Carvana far exceeded my expectations. They took care Best car buying experience ever! I bought my car a week ago and the experience was flawless. Carvana far exceeded my expectations. They took care of every aspect of the car buying experience. Every detail was taken care of down to the purchase of tags and delivery. I have already recommended them to my friends and family! You definitely can't go wrong! PMarshall24 More
by pmarshall24
Employees Worked With
There were various employees that I spoke with and unforunately I did not write down their name, but they were very instrumental in answering any questions I had.
May 24, 2018
Nothing short of AMAZING!! I had the most wonderful experience with Carvana. From the moment I hit purchase to when my 2015 Jeep Cherokee was delivered. My SUV was what was prom I had the most wonderful experience with Carvana. From the moment I hit purchase to when my 2015 Jeep Cherokee was delivered. My SUV was what was promised from the website and I am truly happy. Thank you so much for this experience. More
by NikiLuv73
Employees Worked With
Samuel Keller, Matt (delivered my Jeep)
May 24, 2018
Started off well - ended horrible The premise seemed solid. The vehicle arrived within two weeks. The very first day probably three hours after delivery we noticed a knock in the motor The premise seemed solid. The vehicle arrived within two weeks. The very first day probably three hours after delivery we noticed a knock in the motor that got louder than more you drove it. We called and they directed us to the warranty program and said the $50 co-pay is waived in the first 45 days. Then they also let us know there was a problem with the title that was going to take them a week or so to figure out so the car could not be registered until then. I took the car to a mechanic that they recommended through the silver rock maintenance program. The mechanic looked at it and said the top end of the motor has a serious issue and it will require a dealership. This , combined with the title Issue Prompted me to utilize the seven day no hassle guarantee. I was first told that they cannot pick up the vehicle for at least a couple weeks. I then negotiated returning the vehicle the 35 minute drive from my house to the yard they had closest to me. I was told once the car was returned they would process a check for the trade they took as they were going to now buy the trade car . They said the check would be over nighted to me . I was also told they would process my return the same day and initiate a refund of my down payment which was several thousand dollars. Neither of these things happened and they still have my money, my old vehicle and they have their car back. When I called four days later They had not even begun to process the return though the system showed that the car was indeed returned. I am still waiting for a callback so they can figure out what they’re going to do. Meantime I am without a car and without my money they have all of it. If you have weeks or months to waste resolving the problems in the case that the car is not as advertised then by all means this is a good choice . As for me I would not do this again. Hassle free is not exactly what I would call this process More
by Jmcfarlane
Employees Worked With
Nathan - local And 800 number for sales
May 23, 2018
Awesome way to buy a car! I just completed my 7 day period of owning my 2015 Cadillac SRX Luxury. This has been the most pleasant experience I ever had in purchasing a car! Whe I just completed my 7 day period of owning my 2015 Cadillac SRX Luxury. This has been the most pleasant experience I ever had in purchasing a car! When I heard about Carvana, I researched them thoroughly. In February of 2018 I actually started the process of looking for a car. I had certain specifications and only wanted a particular color in exterior and interior. I would not settle for less. Carvana had the perfect car. I also researched and compared the prices of the Cadillac at other dealerships. Carvana had the car listed for at least 2000.00 less than the ones I researched. The ease of applying and getting approved was absolutely the best! I sat in my home and thoroughly went over the car just about everyday. The car delivered was the actual car and it had the few scratches as shown on the website. I had the option of picking it up or having it delivered. I had originally opted to pickup but due to personal circumstances I had to have it delivered. I did not have to pay anything to have it delivered and it was delivered directly to my front door. The customer service I experienced from my first phone call to them was awesome! Heather was great as she actually sent me pictures of my car to my cell phone from Jacksonville! I asked for them and she complied. James delivered my car and he explained everything to me in detail and was very nice. So yes this was a very great experience and I would and have recommend Carvana to anyone looking to buy a car! More
by mslydia1
Employees Worked With
Heather and James Vazquez
May 23, 2018
good start poor finish Everything was very smooth online.....purchase, financing. Delivery was fine, gave the necessary documents for registration........the state inspectio Everything was very smooth online.....purchase, financing. Delivery was fine, gave the necessary documents for registration........the state inspection was lost by Carvana.............I had to get the car reinspected, take photos, email it to the Carvana, so Carvana could finish the process they where suppose to provide. Things eventually got completed.....did not end up being a time saver, plus I was told I would be compensated for the inconvenience......oops.....that has not happened yet, and I doubt that it will, More
by prad1954
Employees Worked With
too many to recall names
May 22, 2018
So simple! We bought a car from Carvana one week ago, and I would highly recommend the company to anyone looking to buy a gently used car in great condition. Sho We bought a car from Carvana one week ago, and I would highly recommend the company to anyone looking to buy a gently used car in great condition. Shopping for the car was easy: the website is very user-friendly and allows you to set whatever search criteria you want, from year, make and model to color and number of miles on the odometer or desired monthly payment. Purchasing was equally easy, and they literally delivered the car to our driveway with a Carfax and a 7-day return guarantee. No high-pressure sales tactics or spending all day talking about financing and service packages, like you get at a dealership. More
by TwinOdyssey
Employees Worked With
Don't recall
May 22, 2018
The Absolute BEST way to buy a car! This is how buying a car is supposed to be. Go online, get qualified, see the terms upfront, pick any car you like and then have it delivered to your This is how buying a car is supposed to be. Go online, get qualified, see the terms upfront, pick any car you like and then have it delivered to your doorstep. If you don't like it for ANY reason, you can return it in 7 days, no questions asked. You can either choose another car or just give it back. My BMW i3 was exactly as they described it (it even had additional options they didn't mention). I cannot emphasize enough how this is the future of car buying. No more dealership 'let me talk to the manager' games and wasted time. Also, the customer service was incredible. The girl that delivered my car at 11:30 am exactly as promised, was super friendly and showed a genuine interest in any concerns I expressed. There were some small blemishes on the interior and they sent out a car detailer to treat the problem. I was extremely impressed. She also promised a little care package and to my surprise, I received a FedEx package a few days later from Carvana packed with goodies! If you have ANY hesitation - don't - my Carvana experience was FANTASTIC! More
by The Captain
Employees Worked With
Robin
