Carvana

Pleasant start to new experience My experience started out on a very positive note. The Carvana associate kept in touch with me on the date of delivery and was very knowledgeable. A My experience started out on a very positive note. The Carvana associate kept in touch with me on the date of delivery and was very knowledgeable. After three days a warning light came on in the vehicle that I purchased. I called and spoke to a representative and ultimately was given directions through Silver Rock on what to do next. Keep in mind this all occurred during the first four days of ownership with this vehicle. The warning light went off before I could get it to the service center for diagnosis. The day after I visited the service center the warning light came back on. I called both the warranty company and the seller Carvana And I’ve had to have my seven day warranty extended by two days so that I can get the vehicle back to the service shop. Currently I’m awaiting another appointment to return back to the service center. Silver rock warranty service did stand behind me and repaired the car. I must say although a pretty rough start things have smoothed out and I am happy with the automobile that I have. More

Great car This is a great way to buy a car.You get to see the car before you buy through the internet. There is no middle man to deal with. DONE All paper work This is a great way to buy a car.You get to see the car before you buy through the internet. There is no middle man to deal with. DONE All paper work on my phone. Car delivered looked just like pictures.I have been telling everyone about my experience. Thank you Darrell Holbrook More

Absolutely perfect! I love Carvana.com! My Carvana.com car buying experience was wonderful! Absolutely perfect! The website vehicle images, search functions and favorite save feature made ma My Carvana.com car buying experience was wonderful! Absolutely perfect! The website vehicle images, search functions and favorite save feature made making a choice a breeze. It was really fun too! So much more enjoyable than bouncing around all over the DFW Metroplex to look at cars at the pushy dealerships. I got the exact car I wanted (model, color and mileage) at the amount I wanted to spend. I loved being able to submit my trade-in online and have that amount applied toward my purchase. It was also incredibly convenient to have my new car brought to me and have my trade-in taken away at the same time. Manasseh Miles, the Carvana.com representative who delivered my vehicle, was outstanding! He was professional, friendly and helpful. It was like having a trusted friend walk me through the paperwork signing. Three cheers for Carvana.com!!! I would have never in my wildest dreams imagined that buying a car could be so easy and fun. The TV commercial is spot on! “That didn’t suck! In fact, I liked it!” More

Easy easy EASY way to buy a car! My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder More

Infiniti Q50 I bought a 2014 Q50 from the dealership in Raleigh NC. It was in excellent condition. The site was very easy, absolutely no hassle and the delivery pe I bought a 2014 Q50 from the dealership in Raleigh NC. It was in excellent condition. The site was very easy, absolutely no hassle and the delivery person was very personable, professional and courteous. I received my car as scheduled with no issues. More

Great experience I enjoyed every detail of the experience and have spoken to everyone I can and posted pics of the experience. It may not have gone viral but I have ha I enjoyed every detail of the experience and have spoken to everyone I can and posted pics of the experience. It may not have gone viral but I have had thousands of people who have checked out my pics. Great service and friendly people all the way through. Thanks Carvana. More

Easiest Car Buying I Ever Did! Bought my 2011 Camaro so simple! This was so simple. I found a car I liked. The price was right in the ballpark with KBB. Website and ease of use was Bought my 2011 Camaro so simple! This was so simple. I found a car I liked. The price was right in the ballpark with KBB. Website and ease of use was awesome. Financing was better than my local bank. Delivery was perfect! I will use this again to buy a car in the future. All my friends are amazed and checking out this new way of buying a car! More

Absolutely, Positively The Only Way I Will Ever Buy A Car! I was looking for a better car buying experience, so when my wife wanted a 2017 Nissan Maxima, I went to Carvana and I'm so happy that I did! I will n I was looking for a better car buying experience, so when my wife wanted a 2017 Nissan Maxima, I went to Carvana and I'm so happy that I did! I will never buy a car from any other source. The process was simple and delivery was very fast and smooth. I spent a total of 25 minutes to purchase and pickup the vehicle that she dreamed about. We got a 2017 Nissan Maxima with less than 2,000 miles at an exceptional price. The customer care agents were outstanding and exceeded my expectations. More

Absolute BEST Shopping Experience I've Ever Had ! Carvana has the most Happy & Helpful Reps. I have ever dealt with. I called a LOT leading up to my delivery, One poor guy was on the phone with me for Carvana has the most Happy & Helpful Reps. I have ever dealt with. I called a LOT leading up to my delivery, One poor guy was on the phone with me for nearly an hour trying to deal with my bank (it was fully automated and difficult), but the entire time he remained happy and kept chatting with me as we got through the process, I felt important and extremely valued. Anywhere else would have just put me on hold for ten minutes at a time, but not my new friends at Carvana! The entire Experience - from browsing online, to the first test drive - was very enjoyable ! I almost want to buy another car so I can do it all over again... it sounds like a joke, but you will understand when you experience it yourself. 🎶Car-vana-oooo-na-na🎶 More

My Carvana experience I have had the car for one week now (2017 Toyota Camry)...Its great!! Buying the car was painless and fast. I went in and the customer service was exc I have had the car for one week now (2017 Toyota Camry)...Its great!! Buying the car was painless and fast. I went in and the customer service was excellent. The person who helped us was very welcoming, took the time to go over the paperwork with us. My son was very excited to put the coin in the slot and watch the car be brought down. In the future, we will for sure look with carvana for our next car purchase. More