Carvana

Easy and painless We were a little hesitant to try Carvana, but with a favorable review from a family member we gave it a shot and are so glad we did. The process was s We were a little hesitant to try Carvana, but with a favorable review from a family member we gave it a shot and are so glad we did. The process was simple and hassle free. Everyone we communicated with by text, email, phone, or in person was courteous and helpful. More

Just what I was looking for. I am very happy with my purchase as well as the process. They were very helpful in my selection process and not overbearing as many dealerships. I am very happy with my purchase as well as the process. They were very helpful in my selection process and not overbearing as many dealerships. More

Great way to purchase a car This is a great way to purchase a car. I bought mine on May 31, 2018, it was easy and I would recommend this to everyone. This is a great way to purchase a car. I bought mine on May 31, 2018, it was easy and I would recommend this to everyone. More

Mixed Feelings I have mixed feelings on Carvana.. 5 stars for service, 5 stars for ease of transaction, 4 stars for trade in value offered. 2 Stars for the actual ca I have mixed feelings on Carvana.. 5 stars for service, 5 stars for ease of transaction, 4 stars for trade in value offered. 2 Stars for the actual car. I had a deal in place to trade in my car for a 2017 Camaro, with 18k miles on it. I arrived knowing that this car and many of their others were former rental cars, but I decided to give it a shot. I arrived, and the vending machine was broken, not THAT big of a deal, but it did alter the experience I was expecting. They pulled the car around, looked great from a distance, but upon further inspection the car was presented dirty, and was NOT detailed. Bug residues were all over the front, the kind that won't come off, underneath the convertible top was full of clay colored dust around the surfaces and on the rear seats. The car just felt very used up and several little issues were noticeable. Another red flag, was a bad tire sensor causing a warning light to go of, Carvana offered to pay to have it fixed or I could use the warranty and take it myself. Going to a repair shop is not the first thing . you want to do when buying a car. Service was fantastic, everyone was friendly and helpful. I think the concept is there, but they need to work on making sure that every car is presented as well as a dealership. You rely on buying sight unseen, and the car should be perfect when you arrive. The 150 point inspection? It didn't catch a bad sensor missing convertible mechanism cover. Needless to say, I did not accept the car and it was no problem with Carvana. They handled it and just cancelled out the order. I found a car, same year, half the miles and in showroom condition for about 3k less at a Chevrolet dealer down the street from Carvana. They did the deal, saved me money and gave me a car that I felt proud of, and not one that I felt leery of driving off. I will try carvana again in the future, simply because of the stress free experience they offer and the 7 day test drive. But if the next car isn't acceptable, then that would be the last test for them. More

Scary easy After browsing through local dealership inventories online, to later find bait-and-switch pricing, and extra fees upon fees. I checked carvana on a wh After browsing through local dealership inventories online, to later find bait-and-switch pricing, and extra fees upon fees. I checked carvana on a whim. I probably only half paid attention to the commercials before, and didn't realize what you guys actually do. Your price was competitive, no haggle, no questionable or mystery fees. Customer service was super friendly, delivery guy was super friendly. Several weeks prior I test drove a car at a dealership and it was a 2 hour ordeal on a Saturday (and I didn't even buy anything ... I think I was held hostage for a bit, but that's another story). I think my whole Carvana experience took about 20 minutes to buy my new car. Never felt an ounce of pressure. In only a few minutes I realized I was a couple of clicks away from having this car delivered. It really is a scary easy way (in a good way) to buy a car. More

Overall great experience, highly recommended! Our car buying experience was great. It was almost to simple, we had to call to confirm that we followed the process right! (I mean that in a good way Our car buying experience was great. It was almost to simple, we had to call to confirm that we followed the process right! (I mean that in a good way!) Everything was very upfront, straight forward, and really changed the way my wife and I will buy cars from this point on. I would highly recommend this process to a dealership. It was strange and nerve wrecking making such a huge decision on a vehicle we had never seen in person, but the reviews I’ve read about the return policy and process put our minds at ease. We were able to find a great vehicle with all the options and features we were looking for and never had to leave home, deal with any pushy sales people, or feel the slightest bit of pressure to make a desision on the spot like at a traditional dealership. My only criticism, although there were never any accidents reported to the carfax of our purchase, there was some obviously repaired damage to both the interior and exterior of the vehicle that were not shown on carvana’s website. It was a used car, neither of us expected it to be showroom fresh, and the repaired damage wasn’t extensive, but it would have been nice to know. The amazing price we got, the damage wouldn’t have really effected our decision to buy anyways, but that was the only reason I am giving 4 stars and not a perfect 5. The car still looks great, and at the end of the 7 days, there was no way we were going to return it. The customer advocates, although we hardly had to work with them, were very pleasant and professional. More

Amazing Experience!! Having been to many car dealerships and dealing with unscrupulous sales people who will tell you anything to get a sale, and keep you for hours on end Having been to many car dealerships and dealing with unscrupulous sales people who will tell you anything to get a sale, and keep you for hours on end at the showroom, I did not even want to continue buying a car I was so frustrated. Then I saw Carvana, looked online and went from there. The customer service team on both the "chat" and live calls, were amazing, friendly, knowledgeable, and made the process ridiculously simple and pain free.It is a very straightforward way to buy a car, and I will NEVER buy from a dealer again. More

Carvana, the future of car buying for my family Easy! Carefree! Guaranteed to please! I know... scary right? Well, go ahead and go to a few dealers after going on TruCar’s website. After that yo Easy! Carefree! Guaranteed to please! I know... scary right? Well, go ahead and go to a few dealers after going on TruCar’s website. After that you’ll either get a “great deal” with tons of added on fees or walk out frustrated and start surfing on the Carvana website like me. The process is super easy, uploading documents is easy... and bam you have an appt. they are punctual and communication is great. Drive your car for 7 days and hey, return it for free and it costed you nothing! I knew I’d keep mine but pay attention to the mileage limit. They loaded my car for trade while I test drove mine. Paperwork was filled out and all I did was sign a few pages. Done. I’d do it again! Care free car buying at a fair price! Taxes and plates... no added dealer fees! CARVANA will do what Netflix did to blockbuster if they continue to provide the care and customer service I received. Thanks Carvana!! More

Best experience Great experience. Easy process delivery was on time car is great. No problems. Friendly workers I would definitely recommend Carvana to anyone who is Great experience. Easy process delivery was on time car is great. No problems. Friendly workers I would definitely recommend Carvana to anyone who is looking to buy a vehicle. More

Great car and no pushy sales people. Great experience, great car Im a big fan of online shopping, so I was intrigued by the option of puchasing a vehicle this way. Carvana does a good Great experience, great car Im a big fan of online shopping, so I was intrigued by the option of puchasing a vehicle this way. Carvana does a good job of photographing the car, ven marking and showing close ups of any scratches, etc. The car in the pictures is the car I got, no surprises. I kept waiting to see if there would be a catch, an unexpected fee, but it never happened. I did not miss for a second the phony, over-cologned car salesman pushing useless extras at my expense. Oh, and the vending machine is pretty freaking cool. More