Carvana

Very unhappy with the quality of the car delivered to us. Bad brakes, rotors and had major vibration if the front due to obvious problems under the hood. us. Bad brakes, rotors and had major vibration if the front due to obvious problems under the hood. More

The day my car was delivered, which was only 6 days ago, I went to take it for a drive and the AC was blowing hot air for 45 minutes. Now mind you, I live in Texas and the car came from Texas. How do you co I went to take it for a drive and the AC was blowing hot air for 45 minutes. Now mind you, I live in Texas and the car came from Texas. How do you complete a 150-point inspection and not noticed that the air conditioning doesn't work? Not only did the air conditioning not work, but the cooled seats did not work. I insisted that a mechanic come to my place of business and fix my car ASAP. He came the next day and refilled the non-existent freon and recharged my AC. While doing that, he noticed that the air filter was completely clogged with debris. Now once again I ask, how can this happen if the car has went through a 150 point inspection. I would bet my life that the car was never even checked for "anything." It probably never even had an oil change. Today, I came home from work and go to fold my mirrors in and the passenger side mirror only folds partially and then starts clicking. It doesnt stop clicking even with the ignition turned off. I go outside to hear where the clicking is coming from and the mirror is completely facing away from the car. Yet again, another thing wrong with the vehicle that was not checked. Upon looking at the 150 point inspection checklist again, I see that the interior and exterior of the vehicle was supposed to have been premium detailed, and the car came to me completely filthy. The most they did is vacuum the floors. The checklist also stated that floor mats were included, but do you think there are any floor mats in the car? No. All I got every time I called carvana was "I'm sorry." Well I'm sorry carvana, but I'm sorry does not cut it. Carvana is deceitful and dishonest and does not deliver anything that they say they will deliver. Do yourself a favor and don't ever buy a car from carvana. You will be completely dissatisfied promise you More

Negative stars! The entire process was great up until delivery. When delivery arrived the front end had been damaged, brakes & rotors were severely worn, backup came The entire process was great up until delivery. When delivery arrived the front end had been damaged, brakes & rotors were severely worn, backup camera not working, lower front control arms need replacement. Per Toyota dealership, vehicle was probably crashed on a joyride by carvana employees. I was promised these repairs would be paid for by several carvana employees including the delivery driver which is why I accepted the car. Carvana lost record of my phone call to take the car back 2 days before the 7 day trial expired. I have been fighting with them since. Contacted CO and AZ state attorney regarding carvana and no resolution has been made. Filed numerous complaints with BBB as well - no response at all. Full price for the vehicle. Carvana offers nothing off the price. It's been 4 months with these issues. I fixed the brakes and rotors. Repair shops in my area refused or stopped working with carvana due to not paying for repairs. Reimbursement for repairs denied. Carvana refuses to accept responsibility for delivering a vehicle with undisclosed damage that was unsafe to drive. Refuses to replace the vehicle. States "No safety or drivability issues, Sucks to be you. We will not take it back." I am getting close to letting them repo the xxxx car. I don't care. I worked hard to build my credit and this is such xxxx poor customer service from carvana. Their policy is money over safety and quality. More