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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
June 15, 2022
For the most part, the experience was fine. But the car I ordered remained in "inspection" for an extended period of time. It was a Tesla. Which meant the car sat uncharged and arrived to me sm But the car I ordered remained in "inspection" for an extended period of time. It was a Tesla. Which meant the car sat uncharged and arrived to me smelling musty and had 19% charge on the battery. It was pouring rain the day I picked it up which made charging even worse. Otherwise, Adrianna was very good and appreciated. Next time you deliver an electric vehicle to a customer, make sure it is charged and clean. You should be ashamed. More
by rswaim1
Employees Worked With
Adrianna
June 15, 2022
Best place to buy a car no gimmicks from buying to delivery all in timely manner differance between dealerships no salesman wanting more money down or pushing cars "KEEP UP THE GOOD WORK" delivery all in timely manner differance between dealerships no salesman wanting more money down or pushing cars "KEEP UP THE GOOD WORK" More
by Aragonjohnny19
Employees Worked With
Forgot names but all good people
June 14, 2022
I always said I would never buy a car online. I'm a convert. This was easy and I got the truck I wanted for a good price. They gave me a fair value for the trade and the drop off and pick up went I'm a convert. This was easy and I got the truck I wanted for a good price. They gave me a fair value for the trade and the drop off and pick up went smooth. More
by wyowesterlings
Employees Worked With
unknown
June 14, 2022
The entire process was a breeze. From being able to search through thousands of quality cars based on my price range and wants to having the car delivered to my door, the entire expe From being able to search through thousands of quality cars based on my price range and wants to having the car delivered to my door, the entire experience was amazing. I was able to take my time and didn't have to worry about the pressure of a greedy salesman breathing down my neck. I told the ambassador that I will never by a car any other way from now on. I have sat in dealerships for hours waiting on God knows what when purchasing vehicles in the past. Carvana values customers time and it shows. More
by marvina_jackson1
Employees Worked With
Not sure
June 14, 2022
I will never. .ever deal with a dealership again.. so fast and easy... It was a snap and I love my car.. painless .. so awesome my wife ordered one the following da .ever deal with a dealership again.. so fast and easy... It was a snap and I love my car.. painless .. so awesome my wife ordered one the following day. More
by rmmays74
Employees Worked With
Cody
June 14, 2022
Absolutely the worst car buying experience, customer service and online experience I have ever had. The deal was messed up on every step including insurance verification and delivery of the car. I could service and online experience I have ever had. The deal was messed up on every step including insurance verification and delivery of the car. I could not have my wife accept as I was travelling.... but was not told this until the day of delivery resulting in a reschedule. Additonally, the person delivering the vehicle was late to delivery and incredibly hard to understand and rude. She actually threatened to cancel the transaction because I became upset at her actions! The condition of the car was not as advertised including exterior (more scratches and imperfections than noted), interior ( large stain on carpet in cargo area not visible on screen. Lastly, the car was unsound mechanically. The battery died exactly 7 days after receiving and so I was unable to return the car. I was stranded, it could not be charged by a service and I had to purchase a new one which was over $350. All transactions were robotic and unhelpful. I will do everything possible to steer people away from this misleading and insensitive company. More
by mattmalenfant
Employees Worked With
Robots, one dude on phone and Jasmin - car delivery - should be suspended
June 14, 2022
Easy transaction but HORRIBLE CARS. I bought a car from 2017 only 60k miles and it needs a whole new motor. Disgusting brand, would not consider taking the car back. I've been paying my I bought a car from 2017 only 60k miles and it needs a whole new motor. Disgusting brand, would not consider taking the car back. I've been paying my monthly payment on a car I haven't been in possession of in over a month because they sold me a lemon. If Florida had lemon laws on used cars I would be suing them. Absolute joke of a company. Do not buy from them! More
by reb10
Employees Worked With
Isaiah
