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Carvana
Tempe, AZ
10,129 Reviews
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10,129 Reviews of Carvana
May 05, 2022
This is my second car that I have bought through Carvana. The first purchase was a few years ago and was seamless, which is why we purchased again. This car however had problems from the start: -I was given The first purchase was a few years ago and was seamless, which is why we purchased again. This car however had problems from the start: -I was given a delivery date when I chose to purchase the car. About 20 minutes before the car was supposed to arrive I get a call from the delivery driver that the delivery truck broke down and so it would not come today. He didn’t know when it would be rescheduled, but I didn’t get notified until the next day. -I was then told that they would not be able to deliver the car for a few weeks but didn’t have a date. Randomly, I was notified that the car was going to be delivered that day from the app. I called and chatted with 2 different Carvana Reps who confirmed that the car would be delivered that day. Later in the day another rep form where the car was being held called me and said I had to drive to pick it up or wait another week or so for it to be delivered. He said he would be able to give me gas cards because the car was supposed to be delivered and the location was far from me. So I drove to pick it up. The gas cards were going to be mailed to me. That never happened. -Within the first week I noticed the brakes squealing. I call Carvana and they directed me to file a claim through SilverRock. I start the process through SilverRock and it already seems like they are giving me the run around. I go to the shop they ask me to go to and the shop immediately wants money to do a diagnostic and a tire balance. They say they wont even call SilverRock to open the claim until it has been paid for. They also say that the diagnostic may take a few days. I only need brake pads and didn’t have time to leave the car there for a few days, so I took it to a different shop. Brake pads were extremely low and rotors almost ruined. - I reach out to Carvana and they tell me that if SilverRock doesn’t reimburse me for the brake pads to reach back out to them . So I put in a claim and get a confirmation that all documents I needed to return were received. Weeks go by and I hear nothing so I contact them. They closed the claim because Carvana gave them an inspection form stating that the brakes were good. They didn’t bother sending any notifications or anything- just closed it. - I then reach back out to Carvana and the rep now tells me that since its not within the 7 days so there’s nothing to be done. Despite the fact that I did call them in the 7 day period, and was given apparently the wrong directive. And chatted with a rep who made it sound like he was going to make things right. I was out the cost of brake pads before my first payment was even due and still haven’t received the gas cards I was told I would receive. They will tell you what you want to hear until the time limits have passed I guess. More
by MM4
Employees Worked With
Multiple
May 05, 2022
My Carvana purchase experience was excellent. It took me 2 vehicles with 3 deliveries. I accepted the first delivery, used it for a few days and discovered a minor issue with it that caused me It took me 2 vehicles with 3 deliveries. I accepted the first delivery, used it for a few days and discovered a minor issue with it that caused me to have it returned. I found another vehicle of the same make and model. After the 10-minute test drive, I found a few issues with it that I was willing to work with SilverRock and have them resolved within the 7-day test-own period. On the fifth day, since the issue would never be fixed by the 7th day, I decided to return the second vehicle. I searched and waited for another vehicle of the same make and model for a while until the first vehicle became available again, then started the purchase process for this one, exactly the first one that got delivered. It still had that very minor issue from the first delivery so I decided to test it more for a few days and miles to see if there would be any other issue that may arise. I decided to keep this vehicle since no other issue showed up during the additional 7-day/400-mile test ownership. More
by Mike.Lalo.810
Employees Worked With
Sorry, I do not remember the names of everyone except for Joseph, the 3rd delivery driver.
May 04, 2022
fully appreciated the transparency of the process. Quite different from the opaque experience at a traditional dealership which often feels like a shakedown. The gentleman who delivered the Jeep wa Quite different from the opaque experience at a traditional dealership which often feels like a shakedown. The gentleman who delivered the Jeep was exceptional, i.e. knowledgeable, friendly, patient, and accommodating. Mananagement potential; really! More
by stevecronin1949
Employees Worked With
Mc who delivered the Jeep to our home! Exceptional
May 04, 2022
Good quality vehicle and even had prep boys technicians look it over and was told I got a great vehicle (2016 Kia) only problem was 3rd brake light which carvana had serviced within my 7 day money back gua look it over and was told I got a great vehicle (2016 Kia) only problem was 3rd brake light which carvana had serviced within my 7 day money back guarantee More
by Shellz B
Employees Worked With
Andrea was awesome she made me feel at ease since my first shipment date was delayed a week but she informed me this does happen at times but ensured me it would be there the next week and it was??
May 04, 2022
Everything was fast and easy and all online with 0$ down. The APR is insanely low for a financed car which really came in handy after my old one got totaled in a wreck. 10/10 recommend to everyone! The APR is insanely low for a financed car which really came in handy after my old one got totaled in a wreck. 10/10 recommend to everyone! More
by Natesauder94
Employees Worked With
Mark
