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Carvana

Tempe, AZ

3.3
10,136 Reviews

HQ

Tempe, AZ

85281

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10,136 Reviews of Carvana

April 15, 2022

It was very nice to be able to get a car without leaving my house. Everything was very nice and easy. More

by lgyocum3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember her name
April 15, 2022

It was a very speedy and fast process and I was very impressed with how quickly my car arrived. More

by noelkreynolds
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
German
April 14, 2022

Took nearly a full month longer than the estimated date to receive my vehicle. Continuous delays and minimal compensation for the issues. More

by joemoore1123
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Apr 14, 2022 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

April 14, 2022

I will never by car another way. Best experience ever! When my first car I bought from Carvana was totaled, I came back. They worked with the insurance and kept the Jeep I wanted o More

by Tammy Braden
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Way to may to say for two weeks of call. All were fantastic!
April 14, 2022

By far the easiest way to buy a car to date. So thankful! Love my new car. More

by maurer.ravin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
April 14, 2022

Worst experience ever. After signing all documents electronically, got things notarized, and sending a cashier's check, my husband (co-buyer and whose name is on the cashi More

by tobyandalison
Recommend Dealer
No
Employees Worked With
CARVANA
Apr 15, 2022 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

Apr 15, 2022 -

tobyandalison responded

Same response every time. You definitely have our account with my name provided. Now we are dealing with you all sending our cashier's check to the WRONG address!!!!!! It's going clear across the country and was delivered to someone in TN when we live in WA!

April 14, 2022

easy to purchase with this company, certainly wont be returning to a dealership in person for next purchase. the 7daymoney back satisfaction guarantee is legit. anything i found with the car when i got i More

by tish
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
several reps
April 13, 2022

All was great. They way over exceeded my expectations. Very good experience overall. I'm very happy! More

by pbufano44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
April 13, 2022

We have purchased two cars from Carvana, and we are pleased with both purchases so far. The purchase process was relatively smooth for both. Our only complaint was with the second car. We requested the More

by David R.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
April 13, 2022

Transaction went well besides a little hiccup with a glitch in the system, which happens. So happy to have received my car. A beautiful vehicle and awesome experience. Thank you again. Good is Great!!! More

by Clray43
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The 2 that helped me with the process, please by in your systems
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