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Carvana

Tempe, AZ

3.0
10,165 Reviews

HQ

Tempe, AZ

85281

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10,165 Reviews of Carvana

February 24, 2022

Bought this car that was supposedly inspected 150 points but got it home only to find out that it was leaking radiator fluid, water pump failure. Great inspection, and it only arrived 6 days later than what More

by jake_gulley
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
New guy in chicago
Feb 25, 2022 -

Carvana responded

Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent as we know how our customers rely on their vehicles to arrive on time for their means of transportation and lifestyle. We are very sorry to have inconvenienced you. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for an additional peace of mind, but we are very sorry for the frustration we have caused you. We recommend getting in Contact with Silverrock, our trusted warranty partner, to help resolve your concerns.You can always chat with us 24/7 if any questions arise. We appreciate the feedback you have provided us as we are always looking to improve the customer experience.

February 24, 2022

I stepped out on faith . . and it was so worth it such a great experience. More

by Rather not say
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David and the lady that called to explain the process next was amazing
February 24, 2022

This was the best car buying experience I've ever had! Everyone who helped me was thorough and caring. They were patient and communicative, even when I was waiting for my trade in title in the mail. The c More

by harley.pietroforte
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can't remember, sorry, but everyone was amazing!
February 24, 2022

Unfortunately I had many delays in receiving the vehicle I ordered. Once it was here though everything was great and I love my new car. More

by andrewmcnally3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Doe
February 23, 2022

They were very helpful well communicated with me very helpful when they delivered my car it was clean sanitize and even showed me how to start it believe it or not very good service More

by Valencia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The Hold caravan staff Keep up the good work
February 23, 2022

Seamless transaction. We received an above market trade in offer. Delivery was delayed one week due to transportation issue. (Pandemic) More

by Tim.harmonson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember.
February 23, 2022

very quick and easy. great communication. very thankful for how easy it was and how quickly my car came. More

by emileediaz2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katherine, Alex
February 23, 2022

I've never had such an easy experience trading up a car! I used the Carvana website for the entire process. The new (new to me) car arrived on time and in exactly the same condition listed on the site. My o More

by Jon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carvana Driver
February 23, 2022

I am pleased with the vehicle and the process thus far. I will not give a 5 star review until I can confirm that the minor glitches are properly taken care of by partner SilverRock . This is on Carvana as More

by bulldogg67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiana
February 23, 2022

Very quick and easy process from trade in to delivery. Great customer service and I am very satisfied with my purchase. Great car with a great DEAL!!!!! More

by edgelldoug
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
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