
Carvana
Tempe, AZ
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10,132 Reviews of Carvana
From the beginning of the process to the end everything was easy and manageable. The car came exactly the way that they put in the picture. Exactly how I pictured it would be. Everything checked out perfe was easy and manageable. The car came exactly the way that they put in the picture. Exactly how I pictured it would be. Everything checked out perfectly, including mileage, and carfax. I would tell everyone to buy a car using this process. The delivery was on time, professional, and precise. More
I found the process to be very confusing at times. I think some of the automatic emails were not appropriate and some of the documentation was not completed correctly by Carvana which also caused som I think some of the automatic emails were not appropriate and some of the documentation was not completed correctly by Carvana which also caused some confusion. I found the customer service people to be very accommodating and did follow up, when necessary, which was very helpful. There was a problem with the registration that was sorted out by someone on the registration team in Danvers MA, Sarah Keith. I was very happy with the extra effort that Sarah demonstrated in resolving the registration issue. More
The most stressful experience trying to buy a car I have ever gone through. If you think you can save time, hassle, and stress by going through Carvana, you are wrong. The actual ordering of the car was a b ever gone through. If you think you can save time, hassle, and stress by going through Carvana, you are wrong. The actual ordering of the car was a breeze, so easy and simple. The issues came afterwards where they rescheduled my delivery 4 times. After the 4th I cancelled my order because I could not deal with it anymore. Each time they informed me less than 24hours from my delivery appointment (one time it was 3 hours before my appointment) and the only reason was ‘transportation delay’ after more prying I would get ‘logistics is saying they didn’t stage the vehicle for delivery’. After weeks of knowing this car was to be delivered, they still couldn’t just load the car and deliver it? When they finally did ‘deliver’ the car, it was taken to the wrong location thus pushing my delivery back again, this time by over two weeks. Each appointment time they rescheduled was time lost at work and money lost. Money was lost because they require insurance on the vehicle before delivery, so I was essentially paying auto insurance on this vehicle for weeks without even having the vehicle. After researching on BBB and other online reviews it looks like many others have had this problem with delivery. It also looks like many others have problems with the registration and title process. This was another reason I cancelled, if I eventually did get the vehicle (potentially months later at this point), I didn’t want to have the stress of trying to figure out registration, title, or temp tag issues like many others have reported. It is not worth the stress and hassle. I will be going to a dealership and getting everything taken care of correctly and same day. And for what it is worth the customer service department handled things as well as they could considering a lot of this is out of their hands. However, whoever is head of their logistics department needs to take action and make some changes or be replaced ASAP. You cannot make money if you literally cannot deliver the product and in the process you are losing current and future customers forever. More
Even though the car was damaged on the way to me, they have really been great about making sure the work was done under warranty at no cost to me. This is a really painless way to get a car - I will defin have really been great about making sure the work was done under warranty at no cost to me. This is a really painless way to get a car - I will definitely be using Carvana the next time I buy a car! More
Two years later and I still do not have license plates for my car. I hope Carvana plans to pay my ticket when I finally can pick up my plates. for my car. I hope Carvana plans to pay my ticket when I finally can pick up my plates. More
I have bought several cars through Carvana, this particular purchase was wrought with some difficulties in the process. Too many people involved, every time you call you get a different representati particular purchase was wrought with some difficulties in the process. Too many people involved, every time you call you get a different representative. I was notified that I did not finish some paperwork in the allotted time frame however that had been completed. Not as smooth a transaction as it was the first time. More
Trading the car and buying the car was pretty easy after getting the car was the problem after everything I’m return the car but I did sell the car to them and that wasn’t that bad just do your own research getting the car was the problem after everything I’m return the car but I did sell the car to them and that wasn’t that bad just do your own research on the cars and hold them to what’s on the window sticker More
Very dishonest practice. Vehicle didn’t come with advertised parts. My truck didn’t come with the advertise full size spare, didn’t with with tire iron or the tools to work t Vehicle didn’t come with advertised parts. My truck didn’t come with the advertise full size spare, didn’t with with tire iron or the tools to work the under-the-bed spare holder. And they were combative when I tried to get the missing items remedied. More