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Carvana
Tempe, AZ
10,129 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,129 Reviews of Carvana
February 17, 2022
I found the process to be very confusing at times. I think some of the automatic emails were not appropriate and some of the documentation was not completed correctly by Carvana which also caused som I think some of the automatic emails were not appropriate and some of the documentation was not completed correctly by Carvana which also caused some confusion. I found the customer service people to be very accommodating and did follow up, when necessary, which was very helpful. There was a problem with the registration that was sorted out by someone on the registration team in Danvers MA, Sarah Keith. I was very happy with the extra effort that Sarah demonstrated in resolving the registration issue. More
by dastafford
Employees Worked With
Shyanne (not sure spelling or last name from customer advocate, Sarah Keith
February 16, 2022
The most stressful experience trying to buy a car I have ever gone through. If you think you can save time, hassle, and stress by going through Carvana, you are wrong. The actual ordering of the car was a b ever gone through. If you think you can save time, hassle, and stress by going through Carvana, you are wrong. The actual ordering of the car was a breeze, so easy and simple. The issues came afterwards where they rescheduled my delivery 4 times. After the 4th I cancelled my order because I could not deal with it anymore. Each time they informed me less than 24hours from my delivery appointment (one time it was 3 hours before my appointment) and the only reason was ‘transportation delay’ after more prying I would get ‘logistics is saying they didn’t stage the vehicle for delivery’. After weeks of knowing this car was to be delivered, they still couldn’t just load the car and deliver it? When they finally did ‘deliver’ the car, it was taken to the wrong location thus pushing my delivery back again, this time by over two weeks. Each appointment time they rescheduled was time lost at work and money lost. Money was lost because they require insurance on the vehicle before delivery, so I was essentially paying auto insurance on this vehicle for weeks without even having the vehicle. After researching on BBB and other online reviews it looks like many others have had this problem with delivery. It also looks like many others have problems with the registration and title process. This was another reason I cancelled, if I eventually did get the vehicle (potentially months later at this point), I didn’t want to have the stress of trying to figure out registration, title, or temp tag issues like many others have reported. It is not worth the stress and hassle. I will be going to a dealership and getting everything taken care of correctly and same day. And for what it is worth the customer service department handled things as well as they could considering a lot of this is out of their hands. However, whoever is head of their logistics department needs to take action and make some changes or be replaced ASAP. You cannot make money if you literally cannot deliver the product and in the process you are losing current and future customers forever. More
by kcar22
Employees Worked With
Samantha
February 16, 2022
Even though the car was damaged on the way to me, they have really been great about making sure the work was done under warranty at no cost to me. This is a really painless way to get a car - I will defin have really been great about making sure the work was done under warranty at no cost to me. This is a really painless way to get a car - I will definitely be using Carvana the next time I buy a car! More
by Warren
Employees Worked With
Tammy, Kamryn
February 15, 2022
Two years later and I still do not have license plates for my car. I hope Carvana plans to pay my ticket when I finally can pick up my plates. for my car. I hope Carvana plans to pay my ticket when I finally can pick up my plates. More
by RyedSox
Employees Worked With
several different employees
February 15, 2022
I have bought several cars through Carvana, this particular purchase was wrought with some difficulties in the process. Too many people involved, every time you call you get a different representati particular purchase was wrought with some difficulties in the process. Too many people involved, every time you call you get a different representative. I was notified that I did not finish some paperwork in the allotted time frame however that had been completed. Not as smooth a transaction as it was the first time. More
by TEK
Employees Worked With
Too many different ones to remember
February 14, 2022
Trading the car and buying the car was pretty easy after getting the car was the problem after everything I’m return the car but I did sell the car to them and that wasn’t that bad just do your own research getting the car was the problem after everything I’m return the car but I did sell the car to them and that wasn’t that bad just do your own research on the cars and hold them to what’s on the window sticker More
by Wtranger8
Employees Worked With
Josh
February 14, 2022
Very dishonest practice. Vehicle didn’t come with advertised parts. My truck didn’t come with the advertise full size spare, didn’t with with tire iron or the tools to work t Vehicle didn’t come with advertised parts. My truck didn’t come with the advertise full size spare, didn’t with with tire iron or the tools to work the under-the-bed spare holder. And they were combative when I tried to get the missing items remedied. More
by Ashtonharris89
Employees Worked With
Aaron Boccardo
February 14, 2022
I love buying from Carvana. I bought my second vehicle from them and it was a great experience again! The vehicle price was outstanding, the buy, finance, trade in process is si I bought my second vehicle from them and it was a great experience again! The vehicle price was outstanding, the buy, finance, trade in process is simple and easy. Every interaction with Carvana employees is pleasant and helpful. I have recommended Carvana to my friends and everyone else has been absolutely amazed how great it is. I am sure my next vehicle will be here as well. I could not be happier, Carvana is GREAT! More
by JD Neal
Employees Worked With
Rick
February 13, 2022
my experience with Carvana was good. I loved not having to leave my home, love they give you 14 days to try out the vehicle and if you’re unhappy you can return it. I wasn’t really in the market for a new to leave my home, love they give you 14 days to try out the vehicle and if you’re unhappy you can return it. I wasn’t really in the market for a new car, but happen to spot a 2021 Mazda CX-5 signature edition, with only 2000 miles on it and the price was amazing in todays market! so we moved forward with the purchase. We had a few hang ups on the way, and if we didn’t personally get this taken care of, we probably wouldn’t have the car today. Carvana told us they take care of all communication with Capital One and we should never have to talk to them. well again, had we not made the umpteen calls, we wouldn’t have the car today. So that’s part of why it’s a 3 star review. The other reason, when we got the car the delivery driver didn’t pay attention and drove it under a low hanging tree and you could hear the branches scrapping the top of my car luckily no damage, he also said he would order the floor mats since there wasn’t any with the car and we will have them in 14 days, it’s been almost 2 months and still no floor mats . we’ve contacted carvana and no one will rectify this. I just don’t like when people/companies don’t stick to their word, if your word is no good, then that just shows true character. More
by Deede Burdett
Employees Worked With
I am not sure
February 13, 2022
This was the third time I’ve used Carvanato buy a car . This was the third time I’ve used Carvana to buy a car . I am EXTREMELY HAPPY WITH THE CAR BUT …. the experience with delivery has been very differen This was the third time I’ve used Carvana to buy a car . I am EXTREMELY HAPPY WITH THE CAR BUT …. the experience with delivery has been very different from my past experiences with them. The first car I chose and scheduled for delivery, was delayed an additional week. After the additional week, it was delayed again because when it was to be delivered, they said it had paint and a very large scratch that must be repaired. I went online and chose a different car, signed all contracts and scheduled delivery. When the delivery date came, I got another call and said that the car had a smashed rear tail light and some other issues with the body that must be repaired. I was frustrated and I compared Carvana to Carmax. I found Carmax to be on average about 10% higher, and the finance rate they offered was significantly higher. So I went back to Carvana, and chose a third car to give it a third try. This time the car was delivered as promised, and I absolutely love the car. I think, allowing for all the problems that Covid pandemic and supply chain shortages and labor shortages have caused , Carvana is doing the best they can. Overall I must drop from five stars to four stars, not because of the quality of the car which is absolutely as promised, but do you to the issues with poor communication and subpar logistical issues. All of this being said, I would most certainly choose Carvana to buy another used car today. More
by KennesawChris
Employees Worked With
Wendy
