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Carvana

Tempe, AZ

3.4
10,132 Reviews

HQ

Tempe, AZ

85281

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10,132 Reviews of Carvana

February 17, 2022

From the beginning of the process to the end everything was easy and manageable. The car came exactly the way that they put in the picture. Exactly how I pictured it would be. Everything checked out perfe More

by Jass
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can it remember his name. But whoever delivered a blue Honda pilot in Denver he’s the guy.
February 17, 2022

The worst, Car was 3day last, and 3 months later still haven't received my Tags. More

by shelia
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sebastian
Feb 21, 2022 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

February 17, 2022

This was the easiest way I have ever bought a car before and I will definitely continue with using you guys in the future More

by Valbino1115
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I worked with Stephen he delivered my car
February 17, 2022

I found the process to be very confusing at times. I think some of the automatic emails were not appropriate and some of the documentation was not completed correctly by Carvana which also caused som More

by dastafford
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shyanne (not sure spelling or last name from customer advocate, Sarah Keith
February 16, 2022

The most stressful experience trying to buy a car I have ever gone through. If you think you can save time, hassle, and stress by going through Carvana, you are wrong. The actual ordering of the car was a b More

by kcar22
Recommend Dealer
No
Employees Worked With
Samantha
Feb 16, 2022 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

February 16, 2022

Even though the car was damaged on the way to me, they have really been great about making sure the work was done under warranty at no cost to me. This is a really painless way to get a car - I will defin More

by Warren
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy, Kamryn
February 15, 2022

Two years later and I still do not have license plates for my car. I hope Carvana plans to pay my ticket when I finally can pick up my plates. More

by RyedSox
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
several different employees
Feb 15, 2022 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the information you have provided. Please reach out to us at (800) 333-4554, and our team of dedicated advocates would be happy to address your concerns.

February 15, 2022

I have bought several cars through Carvana, this particular purchase was wrought with some difficulties in the process. Too many people involved, every time you call you get a different representati More

by TEK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Too many different ones to remember
February 14, 2022

Trading the car and buying the car was pretty easy after getting the car was the problem after everything I’m return the car but I did sell the car to them and that wasn’t that bad just do your own research More

by Wtranger8
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh
Feb 15, 2022 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the information you have provided. Please reach out to us at (800) 333-4554, and our team of dedicated advocates would be happy to address your concerns.

February 14, 2022

Very dishonest practice. Vehicle didn’t come with advertised parts. My truck didn’t come with the advertise full size spare, didn’t with with tire iron or the tools to work t More

by Ashtonharris89
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron Boccardo
Feb 15, 2022 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the information you have provided. Please reach out to us at (800) 333-4554, and our team of dedicated advocates would be happy to address your concerns.

Feb 15, 2022 -

Ashtonharris89 responded

My name is the same here and my Carvana account. And is there a number to call to talk to a manager or someone in charge? Speaking with your team leaders is aggravating and fruitless.

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