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Carvana
Tempe, AZ
10,131 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,131 Reviews of Carvana
January 13, 2022
The website locked me out of seeing other cars after I agree to purchase a certain car and I wasn’t able to talk to to anybody like at the beginning after I received the car and the car had mechanical iss agree to purchase a certain car and I wasn’t able to talk to to anybody like at the beginning after I received the car and the car had mechanical issue cosmetic issues and when every time I call I got referred to a warranty company for repair I didn’t buy your car $50,000 car to take it to a repair and you say on the website there was 158 checkpoints that was done to the car this is a lie you guys are crooks as soon as you get hold of the money you have you disappear it’s not how to do business this is not being smart this is being o’clock with a license More
by Dankataf
Employees Worked With
N/A
January 11, 2022
This is my second purchase thru Carvana and this one was way better then last and the last one was perfect! Amazing customer service, easy process online, and I love my beautiful car! You guys have heard th way better then last and the last one was perfect! Amazing customer service, easy process online, and I love my beautiful car! You guys have heard the people and created a business that is superb! I love everything about Carvana! Thanks again for everything! More
by mevea12
Employees Worked With
I don’t remember the lady’s names I worked with but I loved them! Very knowledgeable and very sweet and you can tell they love their job! Do greatful for them!
January 11, 2022
It really was no problem at all and very easy and everybody was very attentive and professional so far through out this car buying situation. everybody was very attentive and professional so far through out this car buying situation. More
by anita.ford48
Employees Worked With
Dave the guy who delivered my car,the all phone agent
January 11, 2022
Carvana was good to me !!I was skeptical at first about Carvana was good to me !! I was skeptical at first about using Carvana. After wasting my time on several local dealer ads I found Carvana to be a pl Carvana was good to me !! I was skeptical at first about using Carvana. After wasting my time on several local dealer ads I found Carvana to be a pleasant experience. It is a Very Thorough website with detailed condition photos as well as a good CARFAX tool to use. Delivery was a great experience and the driver AL was super pleasant. Good job Carvana I will be back! More
by Ckendall360
Employees Worked With
AL
January 10, 2022
Easy to search, fair trade in and purchase price. Seamless process, and team members worked great through the holidays to take care of things like title information that could not be found in normal Seamless process, and team members worked great through the holidays to take care of things like title information that could not be found in normal time period. Impressed by cleanliness of new car, delivery and used car pick up was a breeze. Will definitely consider buying through them again. More
by J@Savannah
Employees Worked With
Shadennah was wonderful at delivery and followup
January 10, 2022
Smooth Transaction, Friendly Customer Service, Delivery on time. Overall Best Service than any Car Dealership I experienced! My Purchase was just as it had on the website. Very Well Pleased. When the ve on time. Overall Best Service than any Car Dealership I experienced! My Purchase was just as it had on the website. Very Well Pleased. When the vehicle arrived , it was clean and sanitized . Thank you Carvana , my wife is pleased with the vehicle.. More
by wareaglecox
Employees Worked With
n/a
January 09, 2022
Good communication, timely delivery, and an overall good experience! All my concerns were addressed immediately and the staff went out of their way to make sure I was satisfied! experience! All my concerns were addressed immediately and the staff went out of their way to make sure I was satisfied! More
by Stephanie807
Employees Worked With
Can't recall
January 09, 2022
In the end, I was pretty happy with the van I got working with with Carvana, but it was a lot of effort on the way there. The worst part of the experience was a set of delivery delays, that stretched the tim with with Carvana, but it was a lot of effort on the way there. The worst part of the experience was a set of delivery delays, that stretched the time I initially thought I would get the van by over 6 weeks. In this time I had to rent cars and then had to take ubers and lyfts to and from work. The delays seemed to be related to the van passing the California smog test, but I got repeated assurances that it was all just about done. I had to pay for insurance on the van while I was waiting for it. My family stopped believing that the van would every arrive. That said, the folks at Carvana tried pretty hard to help me and support me along the way: 1) The customer service reps were friendly and tried hard to help every single time 2) They eventually agreed to reimburse me $500 for economic costs associated with the delay and to reimburse my ubers and lyfts 3) They sent a lot of nice gifts and cheerful stuff when they delivered it. 4) It was a hard to find vehicle at a time when buying new or used cars has been very difficult because of production delays and shortages. I have to say that if the people on the phone had not been as kind and supportive, I might have given up along the line. So credit to Carvana customer service which helped make up for internal system problems that led to these delays. More
by ronbirnbaum
Employees Worked With
Too many to name: Cassie
