Carvana

This is my second purchase thru Carvana and this one was way better then last and the last one was perfect! Amazing customer service, easy process online, and I love my beautiful car! You guys have heard th way better then last and the last one was perfect! Amazing customer service, easy process online, and I love my beautiful car! You guys have heard the people and created a business that is superb! I love everything about Carvana! Thanks again for everything! More

It really was no problem at all and very easy and everybody was very attentive and professional so far through out this car buying situation. everybody was very attentive and professional so far through out this car buying situation. More

Carvana was good to me !!I was skeptical at first about Carvana was good to me !! I was skeptical at first about using Carvana. After wasting my time on several local dealer ads I found Carvana to be a pl Carvana was good to me !! I was skeptical at first about using Carvana. After wasting my time on several local dealer ads I found Carvana to be a pleasant experience. It is a Very Thorough website with detailed condition photos as well as a good CARFAX tool to use. Delivery was a great experience and the driver AL was super pleasant. Good job Carvana I will be back! More

Easy to search, fair trade in and purchase price. Seamless process, and team members worked great through the holidays to take care of things like title information that could not be found in normal Seamless process, and team members worked great through the holidays to take care of things like title information that could not be found in normal time period. Impressed by cleanliness of new car, delivery and used car pick up was a breeze. Will definitely consider buying through them again. More

Smooth Transaction, Friendly Customer Service, Delivery on time. Overall Best Service than any Car Dealership I experienced! My Purchase was just as it had on the website. Very Well Pleased. When the ve on time. Overall Best Service than any Car Dealership I experienced! My Purchase was just as it had on the website. Very Well Pleased. When the vehicle arrived , it was clean and sanitized . Thank you Carvana , my wife is pleased with the vehicle.. More

Good communication, timely delivery, and an overall good experience! All my concerns were addressed immediately and the staff went out of their way to make sure I was satisfied! experience! All my concerns were addressed immediately and the staff went out of their way to make sure I was satisfied! More

In the end, I was pretty happy with the van I got working with with Carvana, but it was a lot of effort on the way there. The worst part of the experience was a set of delivery delays, that stretched the tim with with Carvana, but it was a lot of effort on the way there. The worst part of the experience was a set of delivery delays, that stretched the time I initially thought I would get the van by over 6 weeks. In this time I had to rent cars and then had to take ubers and lyfts to and from work. The delays seemed to be related to the van passing the California smog test, but I got repeated assurances that it was all just about done. I had to pay for insurance on the van while I was waiting for it. My family stopped believing that the van would every arrive. That said, the folks at Carvana tried pretty hard to help me and support me along the way: 1) The customer service reps were friendly and tried hard to help every single time 2) They eventually agreed to reimburse me $500 for economic costs associated with the delay and to reimburse my ubers and lyfts 3) They sent a lot of nice gifts and cheerful stuff when they delivered it. 4) It was a hard to find vehicle at a time when buying new or used cars has been very difficult because of production delays and shortages. I have to say that if the people on the phone had not been as kind and supportive, I might have given up along the line. So credit to Carvana customer service which helped make up for internal system problems that led to these delays. More

Excellent ppl excellent experience definitely will be coming back for more.. Thanks carvana for everything coming back for more.. Thanks carvana for everything More

I have mixed emotions about Carvana. Initially I loved the whole process of purchasing on line and having my new car delivered to me. Unfortunately I only had my car for 5 days when it broke down. My ca the whole process of purchasing on line and having my new car delivered to me. Unfortunately I only had my car for 5 days when it broke down. My car still is at the dealership being serviced. I also, was never asked if I just wanted to transfer my tag. So, I was issued a whole new tag and now I have to go to the DMV to get that switched on my own time. I'm just feeling a little frustrated now and inconvenienced about the whole process. More