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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
January 15, 2022
This has been one of the worst experiences of my life. First car took a week to get, had so many mechanical issues that the mechanic stated the car should of not been sold off the lot. Exchanged the first First car took a week to get, had so many mechanical issues that the mechanic stated the car should of not been sold off the lot. Exchanged the first car for another, that took three cancelled appointments(cancelled by carvana the morning of the appointment) and about a month to receive. The process has been so exhausting that I had to settle on a car that I hope holds up well for my family. I was told I would receive my refund in overpayment in 3- 5 days and when I reached out about it, I was told now it would be 55+ days. I was also told I would be given $250 for all the trouble getting the car after the seven day waiting period was up and I still haven’t received that. It’s just one thing after another that has been horrible. I will say, you can almost always reach someone at carvana and while it’s nice to be heard and talk to someone, people speak with expectations of change and nothing changed for the better. More
by SamMariee
Employees Worked With
Too many to name
January 14, 2022
Worst experience ever! Helped my 92 yo grandma sell her car. They totally messed up the transaction were late made us wait over an hour to complete the sale and a week later the direct deposit of over $20k car. They totally messed up the transaction were late made us wait over an hour to complete the sale and a week later the direct deposit of over $20k has still not been deposited in her account. Will be reporting them to the BBB More
by Mad
Employees Worked With
Online and pick up awful
January 14, 2022
From beginning to end I couldn’t be more impressed with Carvana’s buying and trade in experience. Every person I worked with along the way was extremely knowledgeable, personable and went above and beyond Carvana’s buying and trade in experience. Every person I worked with along the way was extremely knowledgeable, personable and went above and beyond - outstanding experience and I will be a repeat customer! More
by Hmelde
Employees Worked With
Michael, Quan, Stewart
January 13, 2022
Worst car buying experience. Totally botched the registration on my vehicle. Trying to resolve the problem is impossible. Get no where with customer service, just empty apologies. registration on my vehicle. Trying to resolve the problem is impossible. Get no where with customer service, just empty apologies. More
by PhilthyMcNasty
Employees Worked With
Internet purchase
January 13, 2022
At every turn customer service was fantastic! I was worried at first, but the process was easy, customer service was EXTREMELY helpful. I even had a scratch not listed and they were very quick to get t worried at first, but the process was easy, customer service was EXTREMELY helpful. I even had a scratch not listed and they were very quick to get the process started of fixing that. I would def. recommend them to everyone! More
by scouch713
Employees Worked With
phone
January 13, 2022
Website was difficult to work with. Would not accept drivers license, did not recognize my bank. Frustrated. If we all buy our cars on line, where will we ever get them serviced. Went to my local Honda drivers license, did not recognize my bank. Frustrated. If we all buy our cars on line, where will we ever get them serviced. Went to my local Honda dealer, patient, low pressure, and a better trade-in. Support local business! More
by alcebyadees
Employees Worked With
No one
January 13, 2022
The website locked me out of seeing other cars after I agree to purchase a certain car and I wasn’t able to talk to to anybody like at the beginning after I received the car and the car had mechanical iss agree to purchase a certain car and I wasn’t able to talk to to anybody like at the beginning after I received the car and the car had mechanical issue cosmetic issues and when every time I call I got referred to a warranty company for repair I didn’t buy your car $50,000 car to take it to a repair and you say on the website there was 158 checkpoints that was done to the car this is a lie you guys are crooks as soon as you get hold of the money you have you disappear it’s not how to do business this is not being smart this is being o’clock with a license More
by Dankataf
Employees Worked With
N/A
