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Carvana
Tempe, AZ
10,129 Reviews
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10,129 Reviews of Carvana
December 26, 2021
Dilevery was ok. Until I tried to get the registration my son has 35 years experience in it but had difficulty uploading the necessary information. After i paid cash for the car there were still problems wi son has 35 years experience in it but had difficulty uploading the necessary information. After i paid cash for the car there were still problems with communication with carvana. I called 2 times & didn't get the problems resolved. I still dont have my plates or registration. I would not reccomend buying a car through carvana. Their instructions say one thing but you will need to do something else to get the warranty work done. Literature said take it to a mechanic but not so as you have to get their approved provider. More
by Steve j
Employees Worked With
2 service representative
December 25, 2021
This was an event. I'm old (81).What a 21st century This was an event. I'm old (81). What a 21st century pleasure. I would never have known how to do this but my son helped me and I recommend the C This was an event. I'm old (81). What a 21st century pleasure. I would never have known how to do this but my son helped me and I recommend the CARVANA way to go to EVERYONE. I was selling., but probably both ways. Good authentic people! THANKS. More
by brerf7
Employees Worked With
Mitchell from CT. He evaluated my car. Gentleman.
December 25, 2021
Upon my car being delivered we noticed that it was in need of an alignment. We mentioned it to the delivery driver who said he was going to make note of it and push it through so that the warranty compan need of an alignment. We mentioned it to the delivery driver who said he was going to make note of it and push it through so that the warranty company would reach out via email within a few days. After 3 days of not hearing from anyone I called silver rock myself and they stated that nothing was ever sent to them in regard to the car needing an alignment. I have since taken the car in for an alignment and paid out of my own pocket. The mechanic said the alignment was so off that he doesn’t understand how Carvana allegedly does a 155 point inspection and missed that. More
by aparsons610
Employees Worked With
Kyle
December 25, 2021
Amazing from start to finish awesome people AMAZING EXPERIENCE customer service was great my tag came within 15 days went to Jacksonville to pick up my car and the staff went above and beyond for me EXPERIENCE customer service was great my tag came within 15 days went to Jacksonville to pick up my car and the staff went above and beyond for me More
by rebelgirl77
Employees Worked With
Anna
December 25, 2021
The process was really quick and easy. The actual pick up of the vehicle was kind of a let down. We were told the vending machine was broken at the Frisco location so the car was driven around front. Being a of the vehicle was kind of a let down. We were told the vending machine was broken at the Frisco location so the car was driven around front. Being a 6:00 appointment it was dark so it was difficult to get a good look at the car. While our Carvana rep did ask if we had any questions we really didn’t know what to ask and were kind of left to figure out things on our own, again in the dark. My daughter loves the car so alls well that ends well. Harmony helped me with the purchase of the vehicle and was really the bright spot of the experience. More
by JH
Employees Worked With
Harmony
December 24, 2021
I would actually give the experience 4.5 stars. The vehicle is awesome. My wife and I love it! The delivery was the best part of the transaction (i wish I got the driver's name) and my wife was thr vehicle is awesome. My wife and I love it! The delivery was the best part of the transaction (i wish I got the driver's name) and my wife was thrilled with the car. The only issue was the paperwork trying to get the car deIivered. At times, it seemed like the staff didn't talk to one another. Overall, good experience and I would recommended a vehicle to family and friends. More
by bcdman0333
Employees Worked With
No specific person that I can remember
December 23, 2021
I had already pre-ordered a car, put a deposit down, and the trade-in value came back at $27k. I called Carvana to ask if I could get someone to look at it and see if we can increase the trade value and th the trade-in value came back at $27k. I called Carvana to ask if I could get someone to look at it and see if we can increase the trade value and they said "no, all trade values are final" So I went to about 5 dealerships which all gave me $36,000 for the trade. Rip-off, they are trying to take advantage! More
by JP500
Employees Worked With
NA
