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Carvana

Tempe, AZ

3.4
10,129 Reviews

HQ

Tempe, AZ

85281

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10,129 Reviews of Carvana

December 29, 2021

Horrible experience! Your company stole money from me! I'm contacting your finance company now! More

by shatillabrown
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
All
Dec 31, 2021 -

Carvana responded

Thank you for taking the time to share your concerns with us. We are always looking for ways to improve. We are sorry to hear your experience did not reflect the stress-free process we hope for. We understand how important it is for our customers to receive the funds they expect within a timely manner, and we regret having let you down. Our team is working to ensure you receive your payment as quickly as possible, and we apologize for any inconvenience the delay has caused you. We greatly appreciate your patience and understanding, and if you should have any further questions or concerns, please reach out to us at (800) 333-4554 or through our online chat feature.

December 29, 2021

The experience was great! Constant communication. Jose delivered my car and was so excited for me, had knowledge of different settings which was so helpful! Last meeting car was 10 yrs ago. Would defini More

by aarmstrong11225
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose ! Driver was the best!!!! Never let him go, he will make the buying experience worth it!
December 28, 2021

My experience with Carvana has been exceptional. I have spoken to many representatives from Carvana who have assisted me through my purchase and delivery. All were professional and there to help me have a More

by Moe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spoke to several.
December 28, 2021

The entire experience w/ Carvana was top notch. I never felt like I was confused during anytime in the process. I will say, the interior could’ve been cleaned a little bit better. Other than that, everythi More

by Spriggs154
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I’m not sure who helped me. I didn’t really take down names.
December 28, 2021

Carvana goes over and beyond to make sure their customers are satisfied with their purchase. More

by Rozie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie
December 27, 2021

Awful buying experience. Your company do not know the fundamentals of customer service. Takes too long to process the paperwork. Keeps on asking for the SAME Documents multiple times. I will not recommen More

by Bobazflg
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No one worth mentioning
Dec 29, 2021 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the information you have provided. Please reach out to us at (800) 333-4554, and our team of dedicated advocates would be happy to address your concerns.

December 27, 2021

I am very pleased with my truck . The people were very I am very pleased with my truck . The people were very helpful and patient when I had computer problems during process More

by dvd bckr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
emplee was very good
December 26, 2021

Wonderful experience! Vehicle was better than pictures. All issues were addressed. Highly recommend! And did! More

by mcb92698
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
December 26, 2021

Bought my car on 6/1/21, today is 12/25/21, and I still don't have the title. We have spent hours and hours on the phone with Carvana. They tell me they don't have the the title to the car they sold me. Th More

by ensashable
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dozens of employees
Dec 27, 2021 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

December 26, 2021

Before ultimately going with Carvana, I had stopped by a local dealership to see what they had… it was an awful experience. They spent a good amount of time telling what what I can’t afford vs what I could More

by Sprsdirector
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Sorry, I’m terrible with names
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