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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
December 13, 2021
Easy. Easy. Easy. I changed my mind during the 7 days and even that was easy. The only reason I'm giving 4 stars is the first vehicle was damaged in shipping (Carvana took full responsibility) and the vehicl even that was easy. The only reason I'm giving 4 stars is the first vehicle was damaged in shipping (Carvana took full responsibility) and the vehicle was also very unclean. The second vehicle was spot on clean - as expected. More
by amsain
Employees Worked With
No, Idea
December 13, 2021
The purchasing experience with Carvana was amazing. They make it so easy that I can't see myself purchasing at a traditional dealership ever again. I love my new car. It was everything as promised. make it so easy that I can't see myself purchasing at a traditional dealership ever again. I love my new car. It was everything as promised. More
by ScottT
Employees Worked With
Braden
December 13, 2021
The car buying process was VERY simple, probably one of the best honestly. No hassle, no haggle, just like it says everywhere. BUT they’re not exempt from human error, my cars odometer when received had mo the best honestly. No hassle, no haggle, just like it says everywhere. BUT they’re not exempt from human error, my cars odometer when received had more miles (roughly 400) than advertised, and you can’t return the car for free if it’s more than 400 driven, also a few clerical errors such as it states my car had a rear backup camera, it doesn’t. And they don’t help you for stuff like that, they’re just kind of like…oh well. But overall decent experience. More
by Jiggum18
Employees Worked With
Autum
December 13, 2021
Very easy to use. Carvana allowed me to buy the exact vehicle I wanted. The process was incredibly smooth. I did have issues with the app and desktop. At first I didn't feel validated enough for such a b vehicle I wanted. The process was incredibly smooth. I did have issues with the app and desktop. At first I didn't feel validated enough for such a big purchase, but essentially it all worked out! I am still waiting on registration, but I have no reason to believe Carvana won't deliver! More
by Keni
Employees Worked With
Kyle
December 13, 2021
I went online, picked out the car I wanted, put in my vehicle information for the trade in, and BOOM. I got a new car delivered. Carisa pulled up in a flatbed the following Saturday, and did a superb vehicle information for the trade in, and BOOM. I got a new car delivered. Carisa pulled up in a flatbed the following Saturday, and did a superb job, let me test the new vehicle, sign some paperwork and swapped me cars. Excellent experience. Thanks carvana, and Carisa. More
by mpugh11
Employees Worked With
Carisa
December 12, 2021
I was told that my car would arrive one week after I ordered it. It was postponed the day before, and when I called them about it they "fixed the problem." The next morning I was called again and inform ordered it. It was postponed the day before, and when I called them about it they "fixed the problem." The next morning I was called again and informed that the problem was not fixed and the delivery would be delayed another 5 days. On the actual delivery day, I was called and told that it would be late because, despite having the extra 5 days with the car, decided that that morning was the best time to replace the brakes before delivery. When the car did arrive, it had 2/3rds of a tank of gas, and wasn't charged (it's a plug-in hybrid). The lack of battery made it so I couldn't do the full test drive experience because I wasn't able to experience the full electric mode. Finally after I came back from the test drive I asked a out a notification that the car displayed that basically indicated the car needed its brakes replaced, but was in fact, a broken sensor. At this time I was left I. The position of either not having a car by declining what I had received (since I had planned around getting rid of my old car just around the delivery day of the new car) or accepting it with the responsibility of getting the sensor fixed myself. Fortunately it is covered by warranty, but the only place that cN fix it is apparently the dealership, which is an hour away. Also my 7 day wait period expired prior to me being able to fix the car. Furthermore, after my initial frustrations, I was told that I would be contacted by a representative to discuss the issues and possibly have a small amount of compensation. This still has not happened. Overall, this has been a very frustrating experience, and far from the stress free and simple experience that was advertised. More
by CTryon
Employees Worked With
I don't remember because it was always someone different
December 12, 2021
Simple. Easy. Fast. Best car buying experience I have ever been through. he delivery driver actually noticed a slight blemish in the paint and called it in and I am scheduled to have it fixed free of cha ever been through. he delivery driver actually noticed a slight blemish in the paint and called it in and I am scheduled to have it fixed free of charge. More
by Melbourne Florida
Employees Worked With
Robert
December 11, 2021
Having a good selection , good photographs and service history of the cars help me decide to purchase a car on carvana the car I bought is in excellent condition and the purchase process was easy. I felt history of the cars help me decide to purchase a car on carvana the car I bought is in excellent condition and the purchase process was easy. I felt like I had many more options than if I would have shopped at a dealership I am very happy with my purchase. More
by Rjeffswope
Employees Worked With
Everyone I spoke to
