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Carvana

Tempe, AZ

3.4
10,129 Reviews

HQ

Tempe, AZ

85281

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10,129 Reviews of Carvana

December 11, 2021

Having a good selection , good photographs and service history of the cars help me decide to purchase a car on carvana the car I bought is in excellent condition and the purchase process was easy. I felt More

by Rjeffswope
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone I spoke to
December 10, 2021

At first the process seemed a breeze, too good to be true. I would recommend you stay on top of the process and make your claims with in the 7days regardless if it small or large. More

by Love
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michelle
Dec 13, 2021 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

December 10, 2021

I was initially a bit nervous about using an online dealership, but I have absolutely zero negative things to say about the experience. The process was simple, I was able to find exactly what I need an More

by margaret.ronke
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Brittany (delivery advocate), Jacob (online chat)
December 10, 2021

Do not use Carvana if you need a car anytime soon. A two week initial delivery time frame, Transportation delay, car dented in transit, time to repair. It will be 6 weeks and that is from the time the car w More

by jessie.booze
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
too many
Dec 13, 2021 -

Carvana responded

We know how valuable your time is and we are sorry we made you wait. Carvana strives to create a stress-free car buying experience and it sounds like we missed the mark in providing a timely service to you. Being available for our customers is incredibly important to us and we are continuing to focus our efforts on improving our wait times. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent as we know how greatly our customers rely on their vehicles to arrive on time for their means of transportation and lifestyle. We are very sorry to have inconvenienced you. Although you experienced bumps along the way, we appreciate the patience you had with us, and we hope you’re loving your new ride.

Dec 13, 2021 -

jessie.booze responded

I might enjoy it, if it delivered yet. It hasn't.

December 10, 2021

Having purchased both new and used cars for 25 years, I consider myself to be a seasoned car buyer and seller. After conducting research and reading various reviews, blogs, and articles, I decided to commi More

by sabianj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Various Carvana employees
December 09, 2021

I have been purchasing new vehicles for over 30 years average of two per year. This has been the best experience I have EVER had!. After this purchase I will NEVER go to another dealership again. I actua More

by robertsarge
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Auto home delivery with Daniel, Very professional when he arrived with my new Tesla. What a star team member to have for your dealership. Thank you to everyone at CARVANA
December 09, 2021

I shopped several companies on line and I landed here because of selection and price. The details on my deal with the trade in, 150 point inspection and pictures of the blemishes made it an easy decision More

by Gary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delivery driver was sweet!
December 09, 2021

This is the best car buying experience I have ever had . I will not buy a car any other way again. More

by Carpenterlady555
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
December 09, 2021

Overall I had an EXCELLENT experience in purchasing a used car from Carvana. The only reason why I am giving 4 stars is because of a hiccup in my car registration. I live in two different states and I More

by kwilson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simone
December 09, 2021

This is 3rd car that I have purchased from Carvana and this experience was fantastic again!!! They make the process easy and fast. We have gotten another great vehicle! More

by mfck2007
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember names
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