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Carvana
Tempe, AZ
10,129 Reviews
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10,129 Reviews of Carvana
December 09, 2021
I would strongly encourage anyone who buys a vehicle from Carvana to be VERY careful and to get the car completely checked...bumper to bumper ASAP to ensure you do not get a car that is 'working' for only 10 Carvana to be VERY careful and to get the car completely checked...bumper to bumper ASAP to ensure you do not get a car that is 'working' for only 10 days. Once you get past the 7 day initial test period and you run into an issue 3 days later, their 30 day warranty WILL NOT deal with an issue if you have an OEM warranty. This means you then have to deal with a dealership upon the engine/transmission having issues. Their warranty partner will basically tell you to go away and best of luck. So to review...buy a car, 10 days later it starts grinding in the right front wheel area (right beneath transfer case/engine) and have to wait 7 days to get into local repair partner, which then tells you to contact deal who gets you in 14 days later, meaning you have a car unsafe to drive for 21 plus days with no end in sight. If you have ANY real issue, their promises are basically lies and they rely on the OEM to be your savior. Buyer beware! More
by kleiny
Employees Worked With
Ed
December 09, 2021
Reserving car and getting necessary paperwork and financing was easy. Delivery was a disaster, delayed 4 times due to a tires issue, took almost 4 weeks to get and my car was undriveable. Made for financing was easy. Delivery was a disaster, delayed 4 times due to a tires issue, took almost 4 weeks to get and my car was undriveable. Made for very stressful time getting to work and all. Once car was delivered 2 front tires brand new, rear so bad car shouldn’t have been sold w such worn tires. Called and complained, had to leave car w contracted Carvana repair who said yes rear tires were indeed awful but the new tires were the wrong tire speed for car. All was fixed at no cost. All but one customer service person was helpful but they didn’t get back to you when they promised they would except 1 person. Delivery person great as well as their contracted repair person. Love the car- the delivery issue for a tire was unacceptable and it was wrong anyhow. Waiting to see if there will be any financial compensation for having to rent an auto during the wait More
by michellersullivan
Employees Worked With
Too many to name
December 09, 2021
The overall experience was great and easy. The best part of the buying experience was that there was no pressure to purchase. We took our time to review the inventory and purchased a vehicle that suits all of the buying experience was that there was no pressure to purchase. We took our time to review the inventory and purchased a vehicle that suits all of our needs. We’ll definitely return as customers. More
by Irena.Canedo
Employees Worked With
Too many to name
December 09, 2021
Ordered my vehicle two weeks ago…today they decided to reschedule the delivery for a THIRD time. I’ve already lost money from taking time off work waiting for delivery not to mention carrying insurance on reschedule the delivery for a THIRD time. I’ve already lost money from taking time off work waiting for delivery not to mention carrying insurance on it. Steer clear of Carvana, they will jerk you around like nothing I’ve seen in my 53 years. Not sure how they’ve made it this far with horrible service like this. More
by scootr68
Employees Worked With
Worked with several so far
December 08, 2021
Needs to better explain the car warranty program. And the it would help to have a finance manager follow up on that process. But over all good experience so far it would help to have a finance manager follow up on that process. But over all good experience so far More
by parnellmarvin
Employees Worked With
Tyler
December 08, 2021
Very easy! Very efficient! Was updated often as well and I loved that considering Thanksgiving held up my delivery. Was able to get maintenance easily and customer service was great from everyone I spoke wi I loved that considering Thanksgiving held up my delivery. Was able to get maintenance easily and customer service was great from everyone I spoke with. I’ll seriously never buy another car any other way! More
by Krodgers0902
Employees Worked With
I don’t remember but it was a couple different people
December 08, 2021
When I first learned about Carvana, I thought there must be a catch because the process seemed too easy. But after not wanting to go through another long wait at the dealership and not see the price of the be a catch because the process seemed too easy. But after not wanting to go through another long wait at the dealership and not see the price of the car go up thousands from what it was listed as, I decided to give Carvana a try. The process was everything they said it would be, quick, easy, and no bogus fees. I must also mention the excellent customer service. My reviews are usually a few words, but Carvana went above my expectations and I had to show my appreciation. More
by Trini
Employees Worked With
Kelvin
December 08, 2021
This is the best way to buy a car. Thanks to my Co worker who is also my neighbor recommended Carvana. After seeing the condition of his two vehicles I gave Carvana a chance. My wife and I love our car and w who is also my neighbor recommended Carvana. After seeing the condition of his two vehicles I gave Carvana a chance. My wife and I love our car and will purchase our next vehicle with Carvana. More
by Vegajesse715
Employees Worked With
Ty
