Carvana

The process was smooth, until, it comes to delivery. We are regretting not just going to a dealer and walking away with a vehicle. You would save way more time haggling with a car dealership over price th are regretting not just going to a dealer and walking away with a vehicle. You would save way more time haggling with a car dealership over price than you would haggling over delivery and trying to get your car in a reasonable time from Carvana. We purchased our vehicle on November 17th, as the advertisement stated in was in Gaithersburg, MD (30 miles away) and could be picked up or delivered by November 19th. So we almost finished the application and the delivery date changed to November 27th, but we submitted application thinking worst case scenario we just go pick it up. They have this AL Bot that text you constantly and cannot help with anything, they also have an agent texting you that also cannot assist with anything, so I called to express my frustration with the change of delivery date. The person on the phone was helpful and changed the delivery date (as long as I got all my paperwork in on time, so I rushed and got it in) to November 22nd. Then Saturday night before delivery on Monday, they rescheduled for November 23rd due to transportation logistical issues. I called frustrated, as my wife started a new job and had to telework for the 22nd for this delivery (she has to be here). They keep sending you these good vibe e-mails about not worrying about the transportation, "Let us handle the scheduling," but they do not fix anything and just keep pushing the date back further. The gentleman was great and was looking into it and put in a ticket to see if it could be fixed and he would call me back (this was 10:30am on Sunday). Sunday evening at 4:30pm no call, so I called back and the lady on the phone stated that she had to look into it, as she sees that the car is now in Maryland, but has not been inspected yet. What? So they sold the car with it not being where they said and not even being inspected for issues? Frustrated. Ask if I could speak to a supervisor and the person I spoke to stated, they have up to 24 hours to respond. I doubt they will call back, they haven't the other times. Well calling them yesterday worked out well, overnight they cancelled again and re-scheduled for November 29th. They have no concept of their customers time or needs. They sell cars without having them at the locations that they state and without the cars being inspected first. I think the good vibe e-mails are more frustrating, because you don't trust them after numerous e-mails and delays. More

So very disappointed! My car arrived with a half flat tire and a poorly detailed interior! Remediation efforts were half hearted and put the onus on me to take care of the deficiencies. There is more t tire and a poorly detailed interior! Remediation efforts were half hearted and put the onus on me to take care of the deficiencies. There is more than one online auto retailer! Check them out before going to Carvana! More

I purchased a 2018 Nissan Murano. The delivery was delayed because the person originally making the delivery found an unspecified problem. Carvana headquarters treated me as though I had rejected the delayed because the person originally making the delivery found an unspecified problem. Carvana headquarters treated me as though I had rejected the original purchase and tried to have me re-do the entire purchase process from the beginning. A more local contact corrected that issue, but I continued to receive conflicting advice on documentation submission etc. from headquarters. After assuring me that all was proceeding properly, the local contact promised me a $150 payment for the aggravation. I've naturally not received that. The car was delivered two days after the original promised date. Three weeks after delivery, they notified me that the registration was taking a lot of time because of covid delays at the DMV. But, I also received a notice that I had documents to sign (power of attorney, mileage certification) to be returned within 48 hours after I received them. These are obviously documents that should have been signed at delivery, but they never provided them. But they blamed the DMV for the delay. My final complaint is about a sporadic non-mechanical noise that only became apparent after the refund period expired. My mechanic tells me that the car had been in an accident and that the noise likely arises from an ill fitting somewhere in a replacement panel, but he cannot find the exact point. I'm guessing it was worse before the original scheduled delivery, and they did a quick fix. I'm probably going to have to live with that sporadic noise. So all in all, a very unsatisfactory experience from start to finish with Carvana. More

Worst experience ever had in 50 yrs, paperwork had the wrong truck, spoke to 5-6 advocates over 7 days, one George, promised to call or email me by 6:30pm of day 6 to let me know what was happening but ne wrong truck, spoke to 5-6 advocates over 7 days, one George, promised to call or email me by 6:30pm of day 6 to let me know what was happening but never did. Overall I spent 4-5 hours calling Carvana and couldn't get anyone to listen, & being told again a support ticket has been sent, 4-5 so far, but to no effect plus they kept saying the truck was to be picked up at 12 noon on Wed. and bring my insurance & drivers lic. & sign my documents which were still for the wrong truck and wrong color, then Carvana lost truck and kept telling me a different date to pick it up, on day 7, the original delivery day I canceled my order. More

Worst experience ever. Ended up going to carmax after getting 2 weeks wasted by carvana getting 2 weeks wasted by carvana More