Carvana

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Carvana holds customer satisfaction to a high degree and would love to repair this relationship with you. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

Carvana responded

Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but we know that it is undoubtedly disappointing if the vehicle has already been sold. We sincerely apologize about your experience and would like to make this right. Feel free to reach out to us at (800) 333-4554 if we are able to assist you with anything else.

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

Carvana responded

Thank you for taking the time to provide feedback on your experience. Carvana prides itself on providing our customers an exceptional car buying experience coupled with high quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for an additional peace of mind, but we are very sorry for the frustration we have caused you. We recommend getting in Contact with Silverrock, our trusted warranty partner, to help resolve your concerns.You can always chat with us 24/7 if any questions arise. Kind regards, the Carvana Team.

Carvana responded

We appreciate your feedback regarding the customer service you received. Teaching our advocates how to communicate with empathy, passion, and understanding is essential to who Carvana is and we are sorry that your experience was anything less than that. We are always looking for ways we can improve. Your feedback will help us do just that. Thank you for the insight you have provided to us and we hope to work with you in the future. If you would like to give us a call and speak directly to an advocate, try us at (800) 333.4554