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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

October 13, 2021

After a disappointing experience with Vroom where they gave me one price, but attempted to have me sign a contract with a lower price, I ended up selling to Carvana with a super easy process and a higher More

by levinolga
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Picker
October 12, 2021

Ordered a car but they didn’t deliver as promised. I received a text saying it would be delayed by two weeks. Don’t believe what they promise. More

by bruce
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Emily
Oct 12, 2021 -

Carvana responded

Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent as we know how greatly our customers rely on their vehicles for their means of transportation and lifestyle. We are very sorry to have inconvenienced you. We would love to improve your experience, so feel free to reach out to us at (800) 333-4554 if we are able to assist you with anything else.

Oct 13, 2021 -

bruce responded

Thanks for the response but it’s hard to believe that it is sincere when you use the same response to others on this very website. Two week delays don’t just happen and your customers deserve to be kept in the loop. I received a text less than 24 hours before my scheduled delivery advising of the delay. If you are truly “always looking to improve the customer experience” start there.

October 12, 2021

I wish I had more help after receiving car. Had some issues and no one could help. I was told to look on Google. More

by gcaitlan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
n_a
October 12, 2021

The process for trading in our vehicle was incredibly simple and smooth. We shopped around to dealers in the area and other online dealers and Carvana offered us both the best price for our car and the b More

by rabbit-glowing-0v
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na
October 12, 2021

While the car and the delivery were solid. There was a lot of confusion around the delivery, had to call and spend an hour on clearing up. They also messed up my deposit transfer and now making me provid More

by adcastro8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Doe
October 12, 2021

Great car. Great service. Did my purchase while at the gym. Hassle free. Thank you More

by JZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
October 12, 2021

Such an easy experience, definitely would use them again!! The people on the phones were wonderful. The drivers kept in contact with me. More

by Jewelsmccane
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
October 12, 2021

Very professional and easy to work with. Car came right to my door ready to go exactly as described. Absolutely no salespeople to deal with. Will use again in the future. More

by Logan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Young
October 11, 2021

It's a great dealership to find new and use vehicle and has great outstanding staffs More

by Mr.topo1313
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valerie
October 11, 2021

Fast and easy. The delivery option was very useful and the driver was friendly and knowledgeable about the vehicle being delivered. More

by Shalveen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The delivery driver was amazing.
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