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Carvana
Tempe, AZ
10,136 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,136 Reviews of Carvana
October 15, 2021
The process was so easy that I was able to do everything on my phone. Carvana responded quickly to my inquiries, and guided me through the process with ease. on my phone. Carvana responded quickly to my inquiries, and guided me through the process with ease. More
by robert.trujillo65
Employees Worked With
Sorry, I can’t recall any at this time, but everyone that I worked with was helpful
October 15, 2021
Carvana is HORRIBLE. I ordered a car. Twice they cancelled the order for no reason cuz I have great credit. I didn't even get a notification from them. I just found out when I logged into my Carvana cancelled the order for no reason cuz I have great credit. I didn't even get a notification from them. I just found out when I logged into my Carvana account. They had me getting insurance for this car. Had me waste my time. Then cancelled me and don't even bother send me a notice to explain why. I called them, and when I explained the situation they simply gave me some vague stupid nonsense and hang up with me still on the phone! No call, no email.. Nothing. Save yourself that stress and don't buy your car from these unprofessional company. More
by Elizabeth
Employees Worked With
Samantha and Others
October 15, 2021
My vehicle was delayed 4 times before arriving to me. When I received the vehicle, it was the wrong SUV. Customer service was great in helping me and being open to any questions. Customer service was hel When I received the vehicle, it was the wrong SUV. Customer service was great in helping me and being open to any questions. Customer service was helpful in trying to solve the situation. More
by MYATANNIE
Employees Worked With
Customer service
October 14, 2021
Carvana is a wonderful way to purchase and trade-in your vehicle!! This is my second vehicle to purchase from them. They are professional and friendly!! Keep up the excellent work in selling and trading ca vehicle!! This is my second vehicle to purchase from them. They are professional and friendly!! Keep up the excellent work in selling and trading cars, Carvana!! :-) :-) More
by Godschild8008
Employees Worked With
Unknown
October 13, 2021
They sold me a car that had been already sold 8 months earlier. When I called to complain they gave me the run around multiple times and never called me back and when I finally got a manager they offered earlier. When I called to complain they gave me the run around multiple times and never called me back and when I finally got a manager they offered me a discount that I could have gotten myself on a coupon website. Their platform and customer service are garbage. More
by brad e
Employees Worked With
Manuel
October 13, 2021
I don't want to jinx myself but I might have gotten a sweet deal. The process from start to finish was pretty quick and painless. The car had only 7500 miles on it and was clean. So far I am satisfied an sweet deal. The process from start to finish was pretty quick and painless. The car had only 7500 miles on it and was clean. So far I am satisfied and would recommend Carvana to anyone looking for a car, that doesn't want to deal with pushy dealerships and the 7 day money back guarantee is pretty nice(even though I will be keeping the car... at least for a few years). Thanks Carvana More
by wesmeaux
Employees Worked With
gilbert
October 13, 2021
After a disappointing experience with Vroom where they gave me one price, but attempted to have me sign a contract with a lower price, I ended up selling to Carvana with a super easy process and a higher gave me one price, but attempted to have me sign a contract with a lower price, I ended up selling to Carvana with a super easy process and a higher offer than Vroom. The paperwork was super easy, the appointment was convenient, the hand off was very easy as well and the guy who picked it up was super nice. He even fedexed back the toll pass I forgot in the car. The only drawback is that apparently the check he showed up with couldn't be deposited via online banking and I had to go into the bank to do it, which seems to be a common issue. Overall very satisfied with the experience. More
by levinolga
Employees Worked With
Andrew Picker
