Carvana

Friendly. Helpful. Considerate. Patient. Knowledgeable. Amber K started the whole adventure and set the pace for a seamless and dare I say it, fun experience. I have already referred two potential customer Amber K started the whole adventure and set the pace for a seamless and dare I say it, fun experience. I have already referred two potential customers. We will be replacing our other vehicle in the next 6 months and most assuredly it will be with Carvana. Post Sale care could use a little tweaking but I am confident Carvana and Silver Rock will continue what has already begun; true customer care. More

The process was super easy. As a first-time buyer, I was glad that everything was a smooth process from sending proper documents to picking up the car. glad that everything was a smooth process from sending proper documents to picking up the car. More

My experience with Carvana was great. It was fast, easy, and great. I love it and great. I love it More

I’ve purchased a lot of cars from a dealerships and I absolutely dread it. Dealing with the salesman and there "what do I have to do to put you in this car today" or the F&I guy trying to sell you all th absolutely dread it. Dealing with the salesman and there "what do I have to do to put you in this car today" or the F&I guy trying to sell you all these extended warranties and let's not forget about the time waiting at the dealership. I spent about 10 minutes on the app buying a car. In about 10 minutes picking up the car at Carvana in Austin. The car was clean license plates on it and ready to roll. Staff was exceptional. I will definitely purchase my next car from Carvana More

Amazing! They worked with me after my bankruptcy like no one else would, I got the best rate and my car was flawless! I'm never going to another dealership again! one else would, I got the best rate and my car was flawless! I'm never going to another dealership again! More

I have purchased many cars throughout my life and I can honestly say this was one of the smoothest transactions overall. Earlier in 2021 I purchased another vehicle for our family from Vroom. That transact honestly say this was one of the smoothest transactions overall. Earlier in 2021 I purchased another vehicle for our family from Vroom. That transaction was riddled with hiccups and the customer service was horrendous, so needless to say I was holding my breath when I purchased my car from Carvana. I was really impressed from start to finish. The customer service was impeccable and it truly was mainly an online experience. I think I spent barely 5 minutes with a customer service rep at pickup because so much work was done upfront online. That's how I preferred it. I would rank Carvana first in purchase convenience, followed by Carmax, followed by Vroom, then bringing up the rear would be traditional used/new car dealership. I'm set for a few years on my cars but I wish I could purchase another one through Carvana as I enjoyed it so much. The only room for improvement I could pass along revolves around the filters you can use to select your car. As example, adaptive cruise control was very important to our family for this purchase but Carvana's filters don't have that option as a selection. It forced me to use a competitors website (Cars.com) to filter for the make, model, and trim of cars with that option then use that information to search on Carvana's website. All in all, I recommend and will be a repeat buyer when it's time again. That should say all that you need to hear. More

The people at Carvana are very helpful and friendly talked me through everything! I have already recommended them to other people. I had a great experience with them! talked me through everything! I have already recommended them to other people. I had a great experience with them! More

I’m telling everyone I know that Carvana is the truth and then some. So satisfied with the service then some. So satisfied with the service More

Oh boy where do I start? The Experience looking for a car and ordering it and getting approved was really really easy. But they getting it delivered it was a whole nother story. I have three delays a lot of and ordering it and getting approved was really really easy. But they getting it delivered it was a whole nother story. I have three delays a lot of auto updates nobody could give me any answers and I got my car and the guy who delivered it was absolutely awesome but my experience was so stressful I spoke to and probably yelled at more than six people. I ordered one car was supposed to get it 5 days later the time rolled around nobody called nobody showed up nobody updated me and said oh it's going to be another week so I waited in a day before such be delivered they said sorry it could be delayed for another three weeks so I got mad and ordered a different vehicle and this one wasn't due into a certain time so I knew it was going to be delayed to this time that's fine but when it finally rolled around the time for it to show up I got a phone call the day of telling me the my car is being delayed even though the day before I got an auto update saying everything was great and then come to find out the vehicle was damaged four days before I got this phone call not by anybody's fault from the company somebody hit the transport truck found that out 2 weeks later. Look I understand mistakes happen you know things like that but you need to be more transparent with your customers I love my car she's a really pretty car I got exactly what I wanted there was a mild glitch you guys got it fixed right away and she's doing great those are the complaints I have other than that you gave me an opportunity the number many companies would have and it just made it very stressful for me so other than those problems thank you very much. Kristina Fowler More

It was a little rough start. I originally wanted a VW CC, but they could'nt lock down s delivery time. I ended up with a Hyundai Sonata. This is my third Hyundai. I went with what I know. but they could'nt lock down s delivery time. I ended up with a Hyundai Sonata. This is my third Hyundai. I went with what I know. More