Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,130 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,130 Reviews of Carvana
October 02, 2021
I started a purchase with Carvana on August 18. The vehicle delivery date was changed to a later date 5 times. I came to find out it was due to carvana losing the keys. At this point my son was late fo vehicle delivery date was changed to a later date 5 times. I came to find out it was due to carvana losing the keys. At this point my son was late for college so I chose another vehicle. That vehicle was pushed once and then when it did arrive the tailgate wouldn’t shut, underneath rusted and a system failure light on the dash. So my son takes my car to college. I chose to swap the vehicle which on the scheduled delivery day surprise a text an hour before pushing it to the following week. Now mind you I missed work for each and every one of these deliveries that were changed. On the next delivery date no car…one of the employees at the hub was nice enough to drive to another state to get my vehicle and they gave it to me with a gift basket the next day. I was very appreciative of that. But now here we go again. Carvana messed up the retail purchase agreement so now it will be 50-70 days until they can submit my registration not 7 days as they say. Now I Uber and can not until I receive a plate. Now it will be months if I’m lucky. All I get is I’m sorry nothing else. Any compensation that was promised went with the specific vehicle…the one they lost the keys, the one with the system failure but because I changed the vehicle due to fault of Carvana I got nothing but excuses and apologies. I will NEVER buy a car from these people again and the sad part s this was my 4th purchase. After this one and how much time and money it cost and we are still having issues. Ridiculous More
by jboatright32516
Employees Worked With
At least 25 people
October 02, 2021
What an amazing experience! This purchase was so easy. Our delivery driver was awesome! Our new Jeep was spotless, everything was so clean. Full tank of gas, and even had a gift bag. I will never buy fro Our delivery driver was awesome! Our new Jeep was spotless, everything was so clean. Full tank of gas, and even had a gift bag. I will never buy from a steelership again. No games, no hidden fees, and absolutely no pressure. What a amazing team. More
by Bandit
Employees Worked With
Ashleigh, Cheri
October 01, 2021
My experience with Carvana started out a bit rocky. There was some lack of communication and. Follow through on answers regarding a delay in the delivery of my vehicle. When I decided to choose a different v was some lack of communication and. Follow through on answers regarding a delay in the delivery of my vehicle. When I decided to choose a different vehicle (which ended up to be a better choice for me then the first one) my experience was ideal. Every step was completed on their end on time. The process was incredibly simple. I would recommend Carvana to family and friends. More
by Marylins1206
Employees Worked With
Unknown
September 30, 2021
Definitely the way to go for car shopping. The whole process was fast and easy. All the undesirable parts about buying a car are taken care of by them (plates, title, registration, etc). The delivery an process was fast and easy. All the undesirable parts about buying a car are taken care of by them (plates, title, registration, etc). The delivery and test drive was wrapped up within 20 minutes. There were a couple unexpected delays, hence the 4* rating, but they offered compensation for the extended wait which says a lot about the kind of business they are running. Would definitely recommend and use again. More
by Jared
Employees Worked With
Valentin
September 30, 2021
I'm very disappointed in the credit rating I was given. My credit score is 683 to 702 (depending on the agency) and Carvana said my rating was 620. I have contacted them by phone and email and am gettin My credit score is 683 to 702 (depending on the agency) and Carvana said my rating was 620. I have contacted them by phone and email and am getting no response. More
by balouis01
Employees Worked With
n/a
September 30, 2021
I decided not to buy the car but the experience was ok. I would consider using Carvana to buy. One weird thing is that they must use AI so you never TALK to anyone other than a computer. would consider using Carvana to buy. One weird thing is that they must use AI so you never TALK to anyone other than a computer. More
by Va Gal
Employees Worked With
Siegfried the computer I think
