Carvana

While things were not perfect, my experience still rates 5 stars due to the outstanding customer care to make things right. I love my car! 5 stars due to the outstanding customer care to make things right. I love my car! More

My entire experience was amazing! The level of customer service and support is well appreciated. I’m thankful for the offer, and so very happy with my vehicle of choice. I’m grateful for my vehicle, and wo service and support is well appreciated. I’m thankful for the offer, and so very happy with my vehicle of choice. I’m grateful for my vehicle, and would highly recommend Carvana to anyone in the process of buying a car! More

The ease of this car purchase was surprising, but the best part is the thorough communication during the purchase, and after the car was delivered. best part is the thorough communication during the purchase, and after the car was delivered. More

Quick, painless, accurate, non-pressured, helpful, etc. etc., it was simply an all around great experience. I was able to pre-order, take the time during pre-order to get my trade-in ready, get docs ready, etc., it was simply an all around great experience. I was able to pre-order, take the time during pre-order to get my trade-in ready, get docs ready, receive 'ready to view' notification of the 360°, view the details of the 150 point inspection, and start the buying process smoothly -- twice. On my first attempt to purchase with Carvana, I'd started new employment and did not realize that offer letters would not suffice (I work with mortgages, where they are acceptable), so I missed that opportunity and decided to do it again 2 weeks later once I had a pay stub. It worked perfectly as this go-around was the exact vehicle, down payment, pricing I wanted. I thought I'd have to submit everything again, but I noticed after I updated the pay stub with offer letter, the submission pages skipped on through since I'd previously submitted for purchase and trade-in info (ID, odometer, pictures, etc. etc.) making my second attempt even faster. I received a call quickly just requesting an updated 10 day pay-off, but she quickly realized she could pull the information - and she updated the payoff, updated my car payment (decreased) and completed the entire approval while I was on the phone with her. I requested delivery the upcoming Sunday for 11am, received a call that morning after 9am checking to see if it was okay to come a little early at 10:30am -- it was perfect timing. The transition was smooth for purchase, test drive, and trade-in. Everyone was friendly, helpful, and to assist. I've been wanting to try Carvana for a couple of years; glad I had the opportunity to do so. More

They are what they advertise. Thoughtful, knowledgeable, respectful and honest. Very easy to work with during the decision making and thru to purchase completion. I would definitely recommend them to f respectful and honest. Very easy to work with during the decision making and thru to purchase completion. I would definitely recommend them to friends and family. More

Easy to use website. They let you know when they will need any additional information. You cannot ask for a more easier process to purchase a vehicle. need any additional information. You cannot ask for a more easier process to purchase a vehicle. More

This was an excellent, painlessly buying experience for me. Much better than any dealership buying experience I ever had, which is saying a lot for a 72 advance age-old man. I was extremely happy with th me. Much better than any dealership buying experience I ever had, which is saying a lot for a 72 advance age-old man. I was extremely happy with this online auto buying experience and I would not hesitate using Carvanabin the future. I have express this new way to purchase a car to friends and relatives, Carvanavdid an excellent job in making my buyingnexperience superb. More