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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
August 27, 2021
my prior rating was a five star. unfortunately this second purchase was a disaster. they added an extra charge of $2600 for a warranty I didn't agree to purchase and called it a "carvana essential" wh second purchase was a disaster. they added an extra charge of $2600 for a warranty I didn't agree to purchase and called it a "carvana essential" which will be a class action law suit at some point I am sure. And then made it impossible to remove without me jumping through a tremendous amount of hoops. I am sure a normal person would give up and just pay it. Then they delivered my suv I bought for my daughter 9 hours late with a smashed mirror, extreme scratches not on the pictures, a missing key (picture showed two of them), and a multitude of mechanical problems. btw, my first purchase was flawless. So I would have been understanding if one out of two of my interactions with customer service hasn't been a nightmare. More
by bennsto
Employees Worked With
not sure
August 27, 2021
From start to finish, Carvana made the entire process smooth and efficient. I loved looking at their large variety of cars online, and also loved having time to sort out my finances and figure out what I smooth and efficient. I loved looking at their large variety of cars online, and also loved having time to sort out my finances and figure out what I could afford without a salesman waiting on me or pressuring me. I couldn't believe how quick the entire process took. Great experience! More
by wellnera
Employees Worked With
Sebastian
August 27, 2021
I can't believe how easy Carvana made buying my car! And I absolutely love the car, it was even better than the pictures showed on their website I will never go to an actual dealership to buy a car ever aga I absolutely love the car, it was even better than the pictures showed on their website I will never go to an actual dealership to buy a car ever again thank you Carvana for changing the way we buy cars! More
by holsworthaaronAholsworthco
Employees Worked With
Carvana Rep
August 26, 2021
First car I ordered was mislabeled as a sl (luxury) model vs the s (base) model I received. In addition, the car was far from being detailed appropriately for delivery with the delivery person saying they pu vs the s (base) model I received. In addition, the car was far from being detailed appropriately for delivery with the delivery person saying they put in for a $100 detail certificate. The second car I ordered was delayed 5 days which was a huge letdown however; when I picked it up, it was in much better (clean) condition than the first car. Unfortunately at delivery there were multiple cosmetic issues that were not denoted on the inspection report. Although Carvana agreed to pay for the repairs, I now have to arrange to take it in to a body shop. The online purchasing and delivery process were splendid, easy and quick with the highlight being the Carvana vending machine. More
by Maxima SR
Employees Worked With
Bernice
August 26, 2021
Ordered a car there system glitched erased my order and I even have an email verification from my first one. Now I don’t have a vehicle currently because of the system glitch and they haven’t even done much even have an email verification from my first one. Now I don’t have a vehicle currently because of the system glitch and they haven’t even done much to help they offered $200 if I swap cars. Which still leaves me out of a car. Now I have to pay shopping on my car which last time it was free so the 200 bucks means nothing!!! Very disappointed in this service and how they aren’t willing to resolve. More
by Leelethers
Employees Worked With
To many to name
August 26, 2021
Every step of this process was unorganized and frustrating. They wrote the wrong terms in the contract, told me an hour before my delivery it wasn't going to show up, and lied about a delivery re frustrating. They wrote the wrong terms in the contract, told me an hour before my delivery it wasn't going to show up, and lied about a delivery reschedule time, then the 2nd delivery date never showed again. More
by jhondam
Employees Worked With
Unknown
August 26, 2021
Terrible customer service, have been in the phone at times for over three hours! I know the sings by heart Know one knows what the other is doing times for over three hours! I know the sings by heart Know one knows what the other is doing More
by Dwarren2236
Employees Worked With
Michael
