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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
August 03, 2021
I have one complaint my spec sheet on my vehicle says it I have one complaint my spec sheet on my vehicle says it was equipped with XM satellite radio. I've worked with silver rock taken it to dealer. Deale I have one complaint my spec sheet on my vehicle says it was equipped with XM satellite radio. I've worked with silver rock taken it to dealer. Dealer say that model and VIN doesn't come with XM satellite. So I feel cheated. Either install one or cut the price. More
by Mattc
Employees Worked With
John
August 03, 2021
The car I purchased had a hidden repair need that they should have stated in the online listing. I contacted Carvana within the 7 day warranty period and have been "stone walled" by all parties since! should have stated in the online listing. I contacted Carvana within the 7 day warranty period and have been "stone walled" by all parties since! More
by Unsatisfied
Employees Worked With
Carvana Team
August 03, 2021
Very disappointed 1. When we picked up the vehicle, the Very disappointed 1. When we picked up the vehicle, the contract given to us was different from what we signed a few days prior. It was missing ou Very disappointed 1. When we picked up the vehicle, the contract given to us was different from what we signed a few days prior. It was missing our down payment which in turn raised the APR which increased our monthly payment. When we called to ask why this was changed we were told they had no idea how that happened and the only way to fix it would be to return the car and buy a new one with a new contract. Our monthly payment increased by $50. We could handle this but this might be a huge problem for other customers. 2. When we picked up the vehicle it did not have floor mats. The employee noticed they were missing and said he would order them and have them shipped to our home and it should take 2 weeks. Two weeks passed and we called in to see when they would arrive and were told about 6 weeks. We called back in yesterday and were told the floor mats were never ordered and they would send us a giftcard for $100 to buy our own. They said that payment could take 6 weeks to get to us because they were backed up. It says all cars come with floor mats so I'm not sure why we were even allowed to pick this vehicle. 3. Horrible customer service. Once you receive the car this company thinks their job is over. We had to wait 30 minutes minimum each time we called in. Nobody seemed to know anything and had to reach out to others but would never follow up with us. This might seem like a convenient way to get a car but we will be headed back to a dealership next time. More
by Emily
Employees Worked With
No idea
August 03, 2021
From the shopping to delivery, everything was easy and enjoyable. Very happy with Carvana and the entire process! It’s great to have an alternative to the run-around of a typical dealership. Thank you!! enjoyable. Very happy with Carvana and the entire process! It’s great to have an alternative to the run-around of a typical dealership. Thank you!! More
by hotstuffhaolegirl
Employees Worked With
Ashley-delivery!
August 03, 2021
My car didn’t come when it was scheduled resulting in me having to pay $800 out of pocket to rent a vehicle for 10 days. On top of that, the dashboard is confusing and tells me I need to provide paperwork I having to pay $800 out of pocket to rent a vehicle for 10 days. On top of that, the dashboard is confusing and tells me I need to provide paperwork I don’t have in order to complete certain steps. Then I get a text saying those things have been completed and I have no idea what to believe. I also purchased a car but continue to get emails saying my “deal” is about to expire. And the emails I receive are unclear as to what I should do next aside from the continued countdown of how many days I have left to complete certain tasks. Calling on the phone isn’t helpful because I can hardly hear staff over the noises in the backgrounds that sound like screaming or barking at times. If I can hear the staff they haven’t been able to answer my questions and aren’t capable of getting through to the “main hub”. To top it off they took their sweet time completing my registration which resulted in my temporary plate expiring before my new plates arrived (they still haven’t arrived). I’m now at the point of possibly losing my job because I’m going on a week without transportation due to Carvana’s mess up, on top of the money out of pocket I had to spend for a rental at the beginning of this whole headache. I was hoping for a much better process than what this has been and I would NEVER use Carvana again. Next time I will just deal with a local car dealership I can trust. More
by mijnowak
Employees Worked With
No clue because I couldn’t hear their names
August 03, 2021
This is my second purchase with them and its been excellent both times. No hidden fees, car is brought to you, plenty of time to decide if you want to keep it. I won't go back to another car lot, thi excellent both times. No hidden fees, car is brought to you, plenty of time to decide if you want to keep it. I won't go back to another car lot, this is the way. More
by Jason
Employees Worked With
Kyler
August 03, 2021
This is my first experience with online vehicle purchasing. Initially trying to get all the download requirements in 40 minutes proved difficult. Once accomplished everything when every well and t purchasing. Initially trying to get all the download requirements in 40 minutes proved difficult. Once accomplished everything when every well and the transaction was successfully completed. More
by precise13
Employees Worked With
Anthony
August 03, 2021
Honestly, this was the best experience buying a car. Everything was done in less than a week. I highly recommend Carvana! I will recommend them to friends and family. Everything was done in less than a week. I highly recommend Carvana! I will recommend them to friends and family. More
by Stacy
Employees Worked With
None
August 03, 2021
Carvana brings the buyer into a no hassle straight forward car buying experience. Every single person I spoke with with was knowledgeable, courteous, and filled with positive energy. The car selection forward car buying experience. Every single person I spoke with with was knowledgeable, courteous, and filled with positive energy. The car selections are super easy to browse on their website. The entire process was simple, easy, and the most carefree car buying experience I've ever experienced. I actually had fun! I highly recommend Carvana. Wait till you meet Sebastian. He's always there to answer your questions. More
by larryboltz171
Employees Worked With
Can't remember. All were super!
