Carvana

We found this purchase to be easy and professional EXCEPT - vehicle was not delivered in the 3 days the initial deal had stated - it took 3 weeks! The delivery date was set and cancelled 3 times. Love the ve - vehicle was not delivered in the 3 days the initial deal had stated - it took 3 weeks! The delivery date was set and cancelled 3 times. Love the vehicle we purchased EXCEPT it was not detailed as advertised - it looked like it was run through a quickie car wash - smears all over windows and inside doors and trunk and hood was caked in crud. They DID put one of those smelly things in it to make it seem clean. More

This was my first Carvana experience, and I would definitely use them again. I can't say that everything went perfect, but with the understanding that there are pros and cons to everything, there we definitely use them again. I can't say that everything went perfect, but with the understanding that there are pros and cons to everything, there were far more pros than cons in my experience. I found the selection of vehicles to be sufficient, the financing interest rate to be very competitive, the online process to be easy, and having the vehicle delivered right to my door was such a convenience! But the best part was the return policy. After three days, it was clear the vehicle I purchased was not right for me. So I went back online, selected a different one, called Carvana, and had the "swap" set up in under an hour. There were a few communication issues during the call, and a technical issue with their computer system, but in the grand scheme of things, my world didn't end. The biggest con was the transportation issues that arose while they attempted to get first vehicle to me. There were a number of delays, which resulted in my vehicle arriving almost two months after I purchased it. The second vehicle only took a couple of weeks to arrive. So if you want to buy a car and have it arrive in a week, or even two, the Carvana experience may not be for you. But otherwise, if you're willing to have some patience, and all of the other pros matter to you more, then I can confidently recommend Carvana. More

About a month ago, I took my 277K mile car into have brake work done. The mechanic had to deliver me some horrifying news - the frame of my car was cracked. I mean, she had 277K on it, but was really brake work done. The mechanic had to deliver me some horrifying news - the frame of my car was cracked. I mean, she had 277K on it, but was really hoping to get another year out of her. So, that afternoon I called my credit union to get a pre-approval for a car loan and hopped online at a few of the local dealerships to see if they had anything in their inventory that sparked my interest. That search lead to days of online shopping and anxiety of not being able to find something to fit my family and my daily Wisconsin commute. The search lead me to Carvana. I found the car I wanted that the dealerships didn't have. Never heard of Carvana (I don't watch TV much) and started reading reviews. I started the process. Carvana got me a better interest rate than my credit union and I was sitting in my new car in just a week. Because I was without a car, we opted to pick up the car at their Chicago location instead of waiting another week for delivery. Everything went seamlessly at pick up. We were in and out in 30 minutes. The 2 employees that were working were great, answered the few questions I had and had a few great conversations. The vending machine was awesome! It's now been a week after my purchase and I couldn't be more happy. The car is perfect! More

My experience with carvana like in the past (I bought a car from them 3 years ago) was good and this time even better , no hidden fees , nice car , fast delivery, good communication, overall I’m satisfied, car from them 3 years ago) was good and this time even better , no hidden fees , nice car , fast delivery, good communication, overall I’m satisfied, thanks More

For most part a great first time experience, I did have a first pick vechile sold on me that I thought was mine, even waited for delivery. When it didn't show I called and was then told they never received a first pick vechile sold on me that I thought was mine, even waited for delivery. When it didn't show I called and was then told they never received my ins proof which I sent. So I picked out another and after 2 missed delivery dates received a call that there was a title problem with my state. So I waited 11 days for problem to be solved, was promised $250.00 for my trouble and then vechile arrived. We are very happy with it and yes, we would do it again. Thank you Carvana More

A quick and painless way to buy a car, it truly was the easiest 35 minutes of my life when it comes to purchasing a car. Sure wish Carvana was around when I bought my very first car!(1988)…lol! easiest 35 minutes of my life when it comes to purchasing a car. Sure wish Carvana was around when I bought my very first car!(1988)…lol! More