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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
July 21, 2021
I had an amazing experience. I went to two different dealerships that day drove the car that I wanted loves it and found it on carvana for over 2K less than the dealerships wanted. Handling everything i dealerships that day drove the car that I wanted loves it and found it on carvana for over 2K less than the dealerships wanted. Handling everything in my own did get a little overwhelming but nothing that I couldn’t figure out. My car arrived on time, the person who dropped off my car was amazing and overall I couldn’t have asked for a better experience. 10/10 Would recommend. More
by Salmef23
Employees Worked With
Fred, John and the kindest woman I spoke to over the phone when finalizing everything
July 21, 2021
This is the best experience ever, I love the lady who delivered my vehicle she was nice and helpful. Really appreciate Carvana team, hope this will goes on. delivered my vehicle she was nice and helpful. Really appreciate Carvana team, hope this will goes on. More
by Richard S
Employees Worked With
Sebastian
July 21, 2021
Best car buying experience of my life! So easy, quick, convenient, and overall an overwhelmingly amazing experience from beginning to end. I haven't stopped talking about the ease and comfort of this car convenient, and overall an overwhelmingly amazing experience from beginning to end. I haven't stopped talking about the ease and comfort of this car buying experience. More
by jjkane
Employees Worked With
Victor
July 21, 2021
The entire process from start to finish was fantastic. It was Fast, hassle free, and an amazing selection. I will definitely recommend to friends and family. was Fast, hassle free, and an amazing selection. I will definitely recommend to friends and family. More
by Solomonjoyce62
Employees Worked With
Kim
July 21, 2021
The overall car buying process was painful and extremely frustrating. The first vehicle I selected was in the process of being purchased, unbeknownst to me until AFTER I completed my necessary steps to purc frustrating. The first vehicle I selected was in the process of being purchased, unbeknownst to me until AFTER I completed my necessary steps to purchase. Purchasing another vehicle was mired in problems and I am still experiencing difficulty. I was told I would receive compensation for my trouble which I have yet to receive. The only reason I gave a 2 star rating is because there were three team members that went above and beyond to try and rectify the situation to the absolute best of their ability: Kevin Huffman, who refused to deliver the car because it smelled like wet dog and was filled with pet hair and flea eggs. He had the vehicle professionally detailed and for that, he is a superstar! Christopher Robinson delivered my vehicle on his day off and has been with me every step since to help with the issues I am still dealing with three weeks after delivery. He is a God send and I'm happy he is my advisor! Janrei Villavicencio contacted me after learning of my horrible experience. He had a beautiful gift basket delivered with my vehicle and told me he would be sending a check (still waiting for that check, though) to help cover monies I was out because of the delayed delivery. Exceptional customer service on his part! More
by Shaniqua Brown
Employees Worked With
Kevin Huffman, Christopher Robinson, Janrei Villavicencio
July 20, 2021
The Carvana process was virtually problem free. Everyone I talked to or met with were very nice and helpful. Happy with the car and no pesky salesperson to deal with. I talked to or met with were very nice and helpful. Happy with the car and no pesky salesperson to deal with. More
by kathrynkagy
Employees Worked With
Did not get names.
July 20, 2021
Awesone experience, I literally sat on my butt while Carvava dod everything else. Bought my dream car and traded in my old car, no issues no problems. I will purchase my next car with Carvana. Carvava dod everything else. Bought my dream car and traded in my old car, no issues no problems. I will purchase my next car with Carvana. More
by Robgaudioso
Employees Worked With
Josh
July 20, 2021
This has been an interesting experience. The first vehicle I purchased was a 2012 Q5 premium plus model with all the bells and whistles. The delivery person noted a “service due” warning message and i vehicle I purchased was a 2012 Q5 premium plus model with all the bells and whistles. The delivery person noted a “service due” warning message and instructed me to have it looked at by one of their partner garages. Before I could get in for that appointment (July 4th holiday weekend) the A/C went out and the the stability control, parking brake, tire monitoring system, etc. went out as well. I called Carvana and told them the car was having major issues and not going to work. I was asked if I wanted to see if the things could be repaired, I was also given a 2 day extension on the 7 day test period. I decided to return the car and find another. I had found a 2013 Q5 that was the basic entry level car without all the bells and whistles and was able to trade for it. Carvana gave me a delivery date and then had to postpone that date. They gave me a small compensation for the delay. The 2013 model is working great. Carvana was easy to deal with, there was no hassle getting the car exchanged and I am waiting for the refund of the price difference. This would have been a higher rating had the original car not been delivered with a warning light activated. I’m not sure how thorough the 150 point inspection was. The only real negative from all of this is I liked the premium plus model with phone, navigation, etc., and was not able to find another one with acceptable miles. All I. All though, this was a pretty easy, hassle free way to purchase a used car. More
by Hdglidden
Employees Worked With
I can’t recall
July 20, 2021
Best car buying experience ever. Loved everything about it. Absolutely nothing bad to say about the experience - two thumbs up! Best service, communication, courteous, and professional people associated wi it. Absolutely nothing bad to say about the experience - two thumbs up! Best service, communication, courteous, and professional people associated with your company! More
by brentm
Employees Worked With
Dont recall particular names
July 20, 2021
The delivery driver was late. I scheduled our delivery for 11:30am, during my lunch break. The Jeep was delivered at 1pm, 90 minutes late, which put me in a bad situation with my employer. Why bother sett for 11:30am, during my lunch break. The Jeep was delivered at 1pm, 90 minutes late, which put me in a bad situation with my employer. Why bother setting up an appointment, when it wasn’t even close to being kept? Poor service. More
by robert.oaks74
