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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
July 19, 2021
Got pre-approved for a vehicle, got a quote for my trade-in, was told my down payment would be $712.00. Started searching for a vehicle and found one. Started process and found out down payment was trade-in, was told my down payment would be $712.00. Started searching for a vehicle and found one. Started process and found out down payment was $9,300.00. Reviewed paperwork and numbers didn't reconcile. Tried connecting via chat with an advocate and was told none were available. Tried using available online resources and didn't find any answers so I went back to the chat. I waited for an advocate and connected but then was kicked out of the chat by the Carvana system. Tried a third time. Connected with an advocate and she said she'd answer my questions. Tgen I asked for clarification on the dollar amounts. She didn't respond. Five minutes later, I'm leaving this review. I'm surprised that a bait and switch company could advertise on television. I would not recommend this company to anyone. Their customer service is horrible and they don't want to answer questions. More
by aclausenblake
Employees Worked With
na
July 18, 2021
We were very impressed at how fast and easy everything was. We got a great car effortlessly. The car arrived exactly on schedule and the driver was extremely knowledgeable. was. We got a great car effortlessly. The car arrived exactly on schedule and the driver was extremely knowledgeable. More
by Candie
Employees Worked With
Jacob
July 18, 2021
Great process, Communication at every step was reassuring. Customer service knew how to handle situations. No long hours in the dealership. This has been wonderful! Thank you! reassuring. Customer service knew how to handle situations. No long hours in the dealership. This has been wonderful! Thank you! More
by Couth
Employees Worked With
Chris
July 18, 2021
This is the second vehicle I’ve purchased through Carvana. Once again it has been the easiest car purchasing experience I’ve had. By far they gave the most competitive offer over any dealerships and Carvana. Once again it has been the easiest car purchasing experience I’ve had. By far they gave the most competitive offer over any dealerships and another online car buying platform. More
by Kevkuy
Employees Worked With
Young man in Birmingham dealership.
July 17, 2021
Amazing experience! Have already used them again. Sure beats spending hours at the dealership, never again. Super easy process. Amazing and friendly customer service. Awesome! beats spending hours at the dealership, never again. Super easy process. Amazing and friendly customer service. Awesome! More
by clittle
Employees Worked With
Brittany, Sebastian
July 17, 2021
This was the easiest car purchase I’ve ever made. I was skeptical at first, especially spending so much on a car I’ve never even seen. The money back guarantee takes care of that issue and after reading ot skeptical at first, especially spending so much on a car I’ve never even seen. The money back guarantee takes care of that issue and after reading others experience of getting cars and keeping or sending back and both processes being simple I decided to go with it. With such a huge inventory, I was able to find a exactly what I wanted at a pretty fair price. I made a grand total of 2 phone calls during the process totaling about 20 minutes. The rest can be done from your phone which was great for me and my work schedule. I’ll never but from a dealer again. More
by Dereck_H
Employees Worked With
I don’t remember their name
July 17, 2021
This was the most convenient and easiest car purchase I have made in my life! The customer service has been unmatched! One of the customer service representatives was amazing (Summer). She sat on hold with have made in my life! The customer service has been unmatched! One of the customer service representatives was amazing (Summer). She sat on hold with me a for a minute to resolve an issue with my key and she was very professional and polite!! More
by Monique
Employees Worked With
Summer
July 17, 2021
I should have posted this when I purchased my vehicle last year! So impressed. I could t sleep INE night and started browsing through Carvana’s inventory and 30 minutes later, I had purchased a car! It w last year! So impressed. I could t sleep INE night and started browsing through Carvana’s inventory and 30 minutes later, I had purchased a car! It was super easy and the car was delivered in time in mint condition. Seem less process. Will definitely use again! More
by Kativaz
Employees Worked With
Don’t recall
July 17, 2021
I love the car I bought from Carvana. However, I had MANY problems from delivery on. - My first delivery date was postponed, due to my new car not being picked up when it was supposed to. - The deli MANY problems from delivery on. - My first delivery date was postponed, due to my new car not being picked up when it was supposed to. - The delivery was NOT contactless, like it was supposed to be. - One good thing: the delivery man DID undo a tight license plate screw for me. - The delivery man did not leave us with the temporary operating plate when he found out we were transferring plates. But we needed the TOP until the registration came. - I requested and was promised two extra days in my trial period due to having to wait to get the TOP, but we didn't get the extra days. - Before the final day of the trial period, I was told via email and on the Carvana website dashboard that I was missing power of attorney forms, even though the customer advocate who called me said she couldn't see the status of the notarized POAs I had already put in a Fedex box. - Carvana said they had the registration card for my trade-in (the delivery man took it from me), but then they couldn't locate it. - The Carvana website was not always accurate/up to date. - I initially received the new registration card and title in my husband's name, not in the name of my trust, as requested. As of the time of this writing, I have received a corrected title, but have not yet received a corrected registration card. - A good thing: Carvana send me $100 to help make up for all the problems I experienced. More
by BTischler
Employees Worked With
Keagan
