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Carvana
Tempe, AZ
10,129 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,129 Reviews of Carvana
July 17, 2021
I love the car I bought from Carvana. However, I had MANY problems from delivery on. - My first delivery date was postponed, due to my new car not being picked up when it was supposed to. - The deli MANY problems from delivery on. - My first delivery date was postponed, due to my new car not being picked up when it was supposed to. - The delivery was NOT contactless, like it was supposed to be. - One good thing: the delivery man DID undo a tight license plate screw for me. - The delivery man did not leave us with the temporary operating plate when he found out we were transferring plates. But we needed the TOP until the registration came. - I requested and was promised two extra days in my trial period due to having to wait to get the TOP, but we didn't get the extra days. - Before the final day of the trial period, I was told via email and on the Carvana website dashboard that I was missing power of attorney forms, even though the customer advocate who called me said she couldn't see the status of the notarized POAs I had already put in a Fedex box. - Carvana said they had the registration card for my trade-in (the delivery man took it from me), but then they couldn't locate it. - The Carvana website was not always accurate/up to date. - I initially received the new registration card and title in my husband's name, not in the name of my trust, as requested. As of the time of this writing, I have received a corrected title, but have not yet received a corrected registration card. - A good thing: Carvana send me $100 to help make up for all the problems I experienced. More
by BTischler
Employees Worked With
Keagan
July 16, 2021
By far the best car buying experience I had in over 25 years. Carvana is the Uber of taxis and Airbnb of lodging. They take price haggling out and that's just the beginning of a fantastic experience. Thei years. Carvana is the Uber of taxis and Airbnb of lodging. They take price haggling out and that's just the beginning of a fantastic experience. Their app works as expected and they designed the process to be extremely customer friendly. Their after buying service was a pleasant surprise. More
by vkg
Employees Worked With
Greg
July 16, 2021
My delivery date was scheduled for the 6th of July, I requested an earlier delivery date and was guaranteed a date of 3rd July. Day before delivery I was notified after I had to follow up, that the date requested an earlier delivery date and was guaranteed a date of 3rd July. Day before delivery I was notified after I had to follow up, that the date is now the 6th due to detailing reasons. On the 6th I was informed that delivery is now scheduled for the 18th of July. A slew of disappointments from these people for one vehicle. I was forced to purchase another vehicle and canceled the order on the one in question. That was delivered on time but it was never detailed, dog hair everywhere and it smell of ammonia. I was told I was only gonna be given a 100$ check to go towards a required 300$ detail. The carpet on the inside passenger side from the dash was ripped out and hanging. The vehicle wasn’t aligned and pulls to the right, the rear brakes or axle has a tapping sound and the car vibrates at idle. I took the car to the shop as I was trying to get ahead of the 8 day expiration and warranty, to NTB, where they said the car requires new motor mounts and that they hope that fixes the problem. LIVID!! And WHY!!! I contacted Silverrock requesting that I take this Ford to the Ford dealership where I feel secure and comfortable that the issue will be resolved. I was finally given the green light to do so. It’s been a rollercoaster and it’s just 7 days. More
by Buttahz
Employees Worked With
Idk
July 16, 2021
The Carvana virtual car buying experience was Great! From browsing to the application process was unbelievable. This was a gift for my daughter and Carvana definitely help me deliver! browsing to the application process was unbelievable. This was a gift for my daughter and Carvana definitely help me deliver! More
by Marquettekemp
Employees Worked With
None
July 15, 2021
This was a great way to purchase a car. The process went well and the emails back and forth where answered quickly. The delivery process went well also. well and the emails back and forth where answered quickly. The delivery process went well also. More
by loyd.jones
Employees Worked With
Bryan.
July 15, 2021
It's been one nightmare after another. After speaking with a live person & completing purchase, I was advised to keep a look out for emails & text msgs. Instead, they called & needed me to upload info r with a live person & completing purchase, I was advised to keep a look out for emails & text msgs. Instead, they called & needed me to upload info re: my loan. Note: During the online purchase process it didn't require any uploads for loan info. This delayed the delivery date. Carvana also failed to complete 150 point check. Never looked under the hood (low fluids) or test drove vehicle (SEVERAL warning lights). Then got run around with warranty. Advised to go to an approved provider that in turn advised me to go to dealer for service. More
by Very disappointed customer
Employees Worked With
Too many to name
July 15, 2021
It was GREAT!, Quick and easy purchase.. Bought my car on a Saturday, paperwork was approved same night, Picked it up the following Tuesday! I recommend to anyone and everyone. Using the vending machine was a Saturday, paperwork was approved same night, Picked it up the following Tuesday! I recommend to anyone and everyone. Using the vending machine was also quite awesome! You even get an extra token to keep. :) More
by ncov089
Employees Worked With
Brandon Tempe Location
July 15, 2021
My experience with Carvana was above and beyond anything I was expecting. Every step of the way was filled with ease, friendly staff, and a very high level of support. There was only one snag and when I cal I was expecting. Every step of the way was filled with ease, friendly staff, and a very high level of support. There was only one snag and when I called in I was helped tremendously with information so I could know what to expect. The people at the actual dealership were amazing! So friendly, honest, and meticulous. I would recommend Carvana to everyone! I won’t go back to any other way of buying a car! More
by 708ari
Employees Worked With
I wish I remembered his name! He was so wonderful. He made extra notes in my file, made sure all the gifts in the car were just right, and helped take photos of the event.
July 15, 2021
After having my car delivery date pushed back 4 times Daniel Jones from Phoenix AZ was quick to help me get a new one. He helped me find what I was looking for as fast as he could and helped me get set u Daniel Jones from Phoenix AZ was quick to help me get a new one. He helped me find what I was looking for as fast as he could and helped me get set up immediately. I was disappointed with the set backs at first but Daniel Jones knocked it out the park. I am super happy with my purchase and delivery. The delivery was on a stormy day but the driver still pulled through and got it to me after reviewing my paperwork. Great service. More
by Sosajl97
Employees Worked With
Daniel Jones
July 15, 2021
I want to say a big disappointment with regards to no promised call backs from more than one individual. I also found E-mails were promised to me but never happened. I had no help dealing with Silver Roc promised call backs from more than one individual. I also found E-mails were promised to me but never happened. I had no help dealing with Silver Rock. I will use a different source on my next purchase for a family member or just a car dealer. The car I purchased is fine and silver rock treated me fairly on three repairs. More
by ddemaria387
Employees Worked With
prefer not to
