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Carvana

Tempe, AZ

3.0
10,179 Reviews

HQ

Tempe, AZ

85281

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10,179 Reviews of Carvana

August 17, 2023

Most of what was advertised about the vehicle was true. I did not like that they left out a few issues that would've altered my purchase. The windshield had 4 chips and/or cracks that they did not mention More

by mrkennetholiver
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason
August 17, 2023

The pick-up drives like a new truck. Clean, good tires, and clean interior and engine compartment. Disappointed that it is a six and a half foot bed, not eight foot, a little more then More

by danciesla07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don't remember names.
August 16, 2023

The trade in and purchase transaction went smoothly. The car was missing the passenger side mirror when received and repair is in progress. Since I have had the car it appears to have a persistent fluid More

by ondemm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
N/A
August 16, 2023

Lost my payoff check and held for 3 weeks before having payment posted which cause me more money in interest More

by MWTURNAGE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Unknown
Aug 17, 2023 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

August 16, 2023

Amazing transaction, no hassle no worry they will be there for you every steps. I will for sure use Carvana again in the future. Thank you so much Carvana and teams. More

by jassyfbp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carvana Team
August 16, 2023

Ordering the car was very easy and painless. Once I got the car it was not what I expected. Leaked oil, interior smelled like smoke (they should disclose) and was not clean. I ended up return More

by Chaz
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
No employee
August 15, 2023

Such amazing people! !! I was shocked this was a car dealership!! Everything was so much fun!!! More

by afuchs830
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarah
August 14, 2023

Buying from Carvana is the most stressful experience in car purchasing - Huge difference between what is promised on line and what actually happens. Customer Service - after holding forever - only has sto More

by mbaamtjr
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
A different person every time
Aug 15, 2023 -

Carvana responded

Thank you for your honest feedback. It saddens us to hear that you encountered some roadblocks during the purchase/delivery process which created a less-than-exceptional experience. At Carvana, we recognize that everyone’s situation is different and apologize if our purchase/delivery process lacked timeliness and clear communication. Our goal is to use your feedback to continue to improve our purchase/delivery process. We are thankful you took the time to share your personal experience. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

August 14, 2023

The person I met with at the dealership was very honest and helpful overall! Thank you so much! More

by TheMoore’s
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hayley? I forgot but very helpful.
August 14, 2023

Absolutely loved the process! From start to finish, Carvana made selling my vehicle and purchasing a new one effortless. Gold standard of customer service. More

by tanjones71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
The entire team that assisted me
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