Carvana

I tried to sell my car and had a scheduled pickup. But on the scheduled pickup day, Carvana cancelled my appointment without any notice so I could not figure out my appointment was cancelled until I checked the scheduled pickup day, Carvana cancelled my appointment without any notice so I could not figure out my appointment was cancelled until I checked the website. I contacted Carvana and Carvana mentioned that some sort of issue on my side of the site even though I did not do anything about cancellation. More

I ordered a car from Carvana and my delivery date was confirmed. Over the next few weeks I continued to receive communications that everything was on time and expected to be delivered as agreed. The nigh confirmed. Over the next few weeks I continued to receive communications that everything was on time and expected to be delivered as agreed. The night before the delivery I received another confirmation. Five hours before the scheduled delivery time, Carvana notified me that my delivery would be delayed and that the earliest new delivery date was in 6 weeks. I spent hours on hold and talking to customer service agents. One promised to call me back and never did. The second couldn't find any notes of my original conversation or provide any assistance. The only thing they could offer was to have someone call me back in 48 hours with an explanation for why the car couldn't be delivered for another 6 weeks. This was a complete waste of my time and Carvana seems to be unable to keep track of their inventory or meet their delivery commitments. Based on my experience I could not recommend Carvana to anyone. More

We liked this 2017 Infiniti car and got our finance ready thru Bank of America on June 12th. Carvana was supposed to deliver the car on June 15th but cancelled. It was rescheduled on June 22nd but cancelled thru Bank of America on June 12th. Carvana was supposed to deliver the car on June 15th but cancelled. It was rescheduled on June 22nd but cancelled second time and customer service told us the car was being delivered at the moment. They told us straight face lie and it was cancelled again 3rd time and new delivery date was June 28th. Nope, cancelled 4th time and no reason given at this time. New delivery time was set for July 3rd. Today just learned that it was cancelled 5th time and latest delivery time was set to July 6th !!! You know what, enough is enough and we could not take any more lies. We just talked to this lady from their customer service and she apologized and picked few cars for us in close distance to our home. Same 2017 Infiniti car 10K better mileage but this time $3000 more expensive then the first one we picked. They made us wait 3 weeks and not delivered the car and then cancelled the delivery 5 times. They lied to us and not to mention, they also ruined my daughter's first car experience !!! Carvana did not want to fix it when they had a chance. What a customer service and what a joke. I would not recommend Carvana to anyone. Go buy your car from a local car dealer and it takes only few hours. At least, they have a better customer service then Carvana. You know what I will rephrase it: every body has a better customer service then Carvana !!! One final word for my Carvana experience and it is absolutely " PAINFUL"......never again. More

Worst company to ever buy from! Reps are nice but management and organization is terrible. Website crashes, canceled my order. My vehicle had more damage than disclosed. Upon pickup it was filthy and management and organization is terrible. Website crashes, canceled my order. My vehicle had more damage than disclosed. Upon pickup it was filthy and the air filters were dirty. Poor quality in delivery of vehicle. More