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Carvana

Tempe, AZ

3.4
10,128 Reviews
Call Dealership (901) 201-5950
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HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

June 22, 2021

Good wonderful I CB love this dealers and the employees is so nice More

by Maria santos
Recommend Dealer
Yes
Employees Worked With
Forget name
Report | Print
June 22, 2021

Despite the delays in delivery, the process of ordering and receiving my car was so easy. Highly recommend. Jordan was great! More

by camilledumbrique
Recommend Dealer
Yes
Employees Worked With
Jordan
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June 22, 2021

Seamless experience and the car that was brought to me felt brand new even though it is from 2016 More

by dougroche
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi
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June 22, 2021

The whole process was pretty easy. I loved that I didn’t have to go through the hassle of being stuck at a dealership for hours. It was simple to fill out the information online. There were so many car opti More

by KristenDuda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
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June 22, 2021

The selection of vehicles was great. The process of ordering, scheduling delivery and financing was seamless. Frankly the easiest car buying experience I ever had. Their follow through and willingness More

by Wittreich
Recommend Dealer
Yes
Employees Worked With
Don’t recall
Report | Print
June 22, 2021

Personal great and pleasant to work with.Vehicle Personal great and pleasant to work with. Vehicle delivered on time great pleasant driver. All went smooth, will do again. More

by jimecar
Recommend Dealer
Yes
Employees Worked With
All were great.
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June 22, 2021

WONT RESOLVE MY ISSUE ABOUT MY ENGINE... 20,000 TO REPLACE AN ENGINE THAT WAS BROKEN SOLD TO ME WHAT A SHAME CARVANA. More

by anonymous
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
all
Report | Print
Jun 23, 2021 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

Jun 23, 2021 -

anonymous responded

WONT RESOLVE MY ISSUE ABOUT MY ENGINE... 20,000 TO REPLACE AN ENGINE THAT WAS BROKEN SOLD TO ME WHAT A SHAME CARVANA.

Jun 23, 2021 -

anonymous responded

WONT RESOLVE MY ISSUE ABOUT MY ENGINE... 20,000 TO REPLACE AN ENGINE THAT WAS BROKEN SOLD TO ME WHAT A SHAME CARVANA.

Jun 23, 2021 -

anonymous responded

WONT RESOLVE MY ISSUE ABOUT MY ENGINE... 20,000 TO REPLACE AN ENGINE THAT WAS BROKEN SOLD TO ME WHAT A SHAME CARVANA.

Jun 23, 2021 -

anonymous responded

WONT RESOLVE MY ISSUE ABOUT MY ENGINE... 20,000 TO REPLACE AN ENGINE THAT WAS BROKEN SOLD TO ME WHAT A SHAME CARVANA.

Jun 23, 2021 -

anonymous responded

WONT RESOLVE MY ISSUE ABOUT MY ENGINE... 20,000 TO REPLACE AN ENGINE THAT WAS BROKEN SOLD TO ME WHAT A SHAME CARVANA.

Jun 23, 2021 -

anonymous responded

SOLD ME A BROKEN CAR WITH A BAD ENGINE!!!!!!!!! IM TAKING YOU TO COURT THIS IS HORRIBLE BIGGEST SHAME

Jun 23, 2021 -

anonymous responded

THIS IS DISGUSTING ON YOUR END

Jun 23, 2021 -

anonymous responded

I WANT MY MONEY BACK!!!!!!!!!!!

Jun 23, 2021 -

anonymous responded

WONT EVEN CALL ME THE xxxx BACK CAUSE THEIR ASHAME OF SELLING A CUSTOMER A CAR WITH IT BEING BROKEN AND SAYING ITS CLEAN

Jun 23, 2021 -

anonymous responded

ONLY DROVE IT FOR 4500 MILES WITH A 30k LOAN THIS IS DISGUSTING

Jun 23, 2021 -

anonymous responded

A BUNCH OF SCAM ARTISTS

Jun 23, 2021 -

anonymous responded

THIS PERSON REPLYING IS A MISERABLE MF

June 22, 2021

Purchase process ok but pretty clunky for a high $ truck paid with cash. Delivery took longer than expected but young lady who brought it was very polite. Registration process and overall communication af More

by etcnorthga
Recommend Dealer
No
Employees Worked With
The one who delivered my truck
Report | Print
Jun 23, 2021 -

Carvana responded

Thank you for taking your time and voicing concerns on your recent experience with Carvana. We aim to get your registration completed and your hard plate shipped out to you before the temporary operating plates expire, so it saddens us to hear that you have run into this delay. Although we always desire the completion of the registration to be fast and smooth, sometimes things happen beyond the scope of our control that prevents this. We are having a hard time finding your account, but we would like to gain your trust back by looking into your situation further. Please reach out to us at (800) 333-4554, and we would be happy to assist.

Jun 24, 2021 -

etcnorthga responded

I called this morning. After 20 minutes reached a representative (who was very pleasant) but the only info available was "it's in process". Vehicle is a 2020 Toyota Tundra Double Cab Limited. It was delivered to zip code 30512 in the past 45 days. Purchase price was >$50K paid in cash. My first initial is "E", last is "C".

Jul 22, 2021 -

etcnorthga responded

Another month still no tag/title. Multiple calls to 800# and ZERO follow up w/promised updates. More than just a nuisance, can't get EZ Tag until plate assigned. Wasted 12+ hours last 30 days in traffic because can't use toll roads.

June 21, 2021

I can assume that, this first experience with this car-dealer (Carvana) in the United Sates, was Incredible. It's a perfect 9 over 10. More

by morys87
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember!
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June 21, 2021

Delivery Damage on my $60k car, now I have to take my time to have it fixed. May be in the shop for over a week for new bumper/paint. Everything else was great with Carvana! More

by Robertriggs84
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None
Report | Print
Jun 23, 2021 -

Carvana responded

Thank you for submitting feedback detailing your Carvana experience. We take these reviews very seriously as we are always looking for ways to improve our processes. Carvana takes pride in our hassle and stress-free purchase process as well as high quality vehicles, and deeply regret to hear that we failed to deliver this kind of experience to you. We are truly sorry that your vehicle was damaged at the time of transport and take full responsibility for this mistake. We can assure you that this is not a standard representation of Carvana. After reviewing your account, we do see you are working with our warranty provider SilverRock to address your concerns. If you have any further questions, please don’t hesitate to contact us at (800) 333-4554.

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