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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
June 21, 2021
This has been my first time buying a car from Carvana and it was an amazing experience! So simple, easy and with an amazing selection of cars. The only Issue I had was the car was sent to the different locat it was an amazing experience! So simple, easy and with an amazing selection of cars. The only Issue I had was the car was sent to the different location and I had to change my plans to accommodate the pick up. More
by Ramiro
Employees Worked With
Unsure.
June 21, 2021
This is my first time buying a car from Carvana. The experience was truly different experience. Your staff of personnel are very kind, courteous and helpful. Made it easy and answered all my questions a experience was truly different experience. Your staff of personnel are very kind, courteous and helpful. Made it easy and answered all my questions and concerned issues. Thank you for my new vehicle! More
by fmggalvez
Employees Worked With
There were so many keep up the good work
June 21, 2021
Poor customer service. Delivery was late. Vehicle was damaged during delivery and 3 of the 4 truck mats were blown out of the truck. I had to get a rental car and received truck almost 2 weeks after del damaged during delivery and 3 of the 4 truck mats were blown out of the truck. I had to get a rental car and received truck almost 2 weeks after delivery date. I had to get a rental car during the waiting period. Currently I am still waiting on a delivery compensation check and truck mats for a $40,000 truck that I bought. I am very displeased with the customer service. More
by cDunn
Employees Worked With
carvana
June 21, 2021
Super simple. Quick and easy. The inspection and level of detail in the issues they identified gave me lots of confidence and they sold me a great car detail in the issues they identified gave me lots of confidence and they sold me a great car More
by fhernandez.no
Employees Worked With
Bandon
June 21, 2021
We were very skeptical about buying a car through an app without ever seeing it. We read many reviews, and decided to give it a try. The purchase was very simple. The person that delivered the vehicle co without ever seeing it. We read many reviews, and decided to give it a try. The purchase was very simple. The person that delivered the vehicle communicated clearly and consistently. Vehicle arrived as scheduled, and the condition exceeded our expectations. We inspected and test drove the vehicle while the delivery person waited patiently. Overall this was an amazing experience. I would absolutely recommend Carvana to my friends and family. Thank you! More
by dham088
Employees Worked With
Austyn
June 21, 2021
Car took approximately 2 additional weeks to receive. First delay was for minor damage while loading vehicle. 2nd was a backlog in transportation. Car arrived with issue with LED monitor. Had to take in First delay was for minor damage while loading vehicle. 2nd was a backlog in transportation. Car arrived with issue with LED monitor. Had to take in to dealership to diagnose. SilverRock, agreed to cover the costs of the repair/replacement of defective part. It was a bit of a hassle having to explain to silverRock that their preferred repair shops could not do the required repair as it is a computer/system error. Had to call several times to get a waiver. So as of today, june 20, I still don’t have a working car, as it’s in the shop til next week for the part. Car was supposed to be delivered May 27. However, the process for purchasing was easy and the price was very reasonable. More
by Trod48
Employees Worked With
Carvana team text
