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Carvana

Tempe, AZ

3.4
10,130 Reviews

HQ

Tempe, AZ

85281

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10,130 Reviews of Carvana

June 21, 2021

I can assume that, this first experience with this car-dealer (Carvana) in the United Sates, was Incredible. It's a perfect 9 over 10. More

by morys87
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember!
June 21, 2021

Delivery Damage on my $60k car, now I have to take my time to have it fixed. May be in the shop for over a week for new bumper/paint. Everything else was great with Carvana! More

by Robertriggs84
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None
Jun 23, 2021 -

Carvana responded

Thank you for submitting feedback detailing your Carvana experience. We take these reviews very seriously as we are always looking for ways to improve our processes. Carvana takes pride in our hassle and stress-free purchase process as well as high quality vehicles, and deeply regret to hear that we failed to deliver this kind of experience to you. We are truly sorry that your vehicle was damaged at the time of transport and take full responsibility for this mistake. We can assure you that this is not a standard representation of Carvana. After reviewing your account, we do see you are working with our warranty provider SilverRock to address your concerns. If you have any further questions, please don’t hesitate to contact us at (800) 333-4554.

June 21, 2021

This has been my first time buying a car from Carvana and it was an amazing experience! So simple, easy and with an amazing selection of cars. The only Issue I had was the car was sent to the different locat More

by Ramiro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure.
June 21, 2021

This is my first time buying a car from Carvana. The experience was truly different experience. Your staff of personnel are very kind, courteous and helpful. Made it easy and answered all my questions a More

by fmggalvez
Recommend Dealer
Yes
Employees Worked With
There were so many keep up the good work
June 21, 2021

Had a very easy & great experience with Carvana & vehicle in great shape even though it’s a 2012 so happy w my purchase More

by eshirk5569
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian,Elle
June 21, 2021

Poor customer service. Delivery was late. Vehicle was damaged during delivery and 3 of the 4 truck mats were blown out of the truck. I had to get a rental car and received truck almost 2 weeks after del More

by cDunn
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
carvana
Jun 23, 2021 -

Carvana responded

Thank you for submitting feedback detailing your Carvana experience. We take these reviews very seriously as we are always looking for ways to improve our processes. Carvana takes pride in our hassle and stress-free purchase process as well as high quality vehicles, and deeply regret to hear that we failed to deliver this kind of experience to you. We are truly sorry that your vehicle was damaged at the time of transport and take full responsibility for this mistake. We can assure you that this is not a standard representation of Carvana. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

Jun 24, 2021 -

cDunn responded

Carroll A. Dunn

June 21, 2021

Super simple. Quick and easy. The inspection and level of detail in the issues they identified gave me lots of confidence and they sold me a great car More

by fhernandez.no
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bandon
June 21, 2021

Had a fantastic experience using Carvana! The young man who delivered my vehicle was very professional and friendly. I couldn't be happier! More

by Doc Henderson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
June 21, 2021

We were very skeptical about buying a car through an app without ever seeing it. We read many reviews, and decided to give it a try. The purchase was very simple. The person that delivered the vehicle co More

by dham088
Recommend Dealer
Yes
Employees Worked With
Austyn
June 21, 2021

The process was easy and every person we dealt with was professional and friendly. We love the vehicle! More

by DARRYL
Recommend Dealer
Yes
Employees Worked With
Angela, Jacob and the delivery driver.
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