Carvana

Bought a 2015 A3 with 64K on saturday 6.13 upon delivery there was damage on the top A pillar on both sides similar sized dents, from my opinion damage was done from the top ramp possible weight fr delivery there was damage on the top A pillar on both sides similar sized dents, from my opinion damage was done from the top ramp possible weight from the jeep that was on top? Once i called they were great on approving and wanting to fix the issue but not to inspired about using a preferred Maaco location with 2 star rating. After driving the car for about 30 miles the same day CHECK ENGINE!! And some exclamation point light turned on the car was shutting off on me at the stop signs this was pretty dangerous. ( so much for the 150 point inspection ) once again i called they were awesome with sending a mechanic to look it. At this point i still had intentions on keeping the car. After the mechanic diagnosed it to find out the oil was over filled by 3 quarts plus all the computer issues the car was having ( ECM,fuel rail pressure issues, electrical issues missing screws) at this point i decided to return the car not sure how all this got passed Carvana before putting it on the market☹. Need to do better Swapping out the vehicle was a little hassle as they were not honoring my previous APR and down payment I had to call twice to get this fixed wich took until Friday. Now i swapped out with newer audi I hope this experience is better. Overall the buying process was easy the pictures were accurate the reps were great just the car itself and the process I had to through not so much phone call after phonecall. 2 stars from me oh yes and i was offered $250 off my next purchase never got it More

Overall very good but this is my third car and the delivery end of things is a nightmare! You have some bugs to workout on that end! delivery end of things is a nightmare! You have some bugs to workout on that end! More

This was the worst car buying experience that I have ever had! Back to back to back problems that I am STILL dealing with. Additionally, since this is online, there is no direct “boss” or person to escal had! Back to back to back problems that I am STILL dealing with. Additionally, since this is online, there is no direct “boss” or person to escalate real problems to. Telling your problems to a customer service rep in AZ doesn’t really help me in NC. Now I’m stuck. Horrible experience, and no one with the power to CHANGE this, cares! (Or knows) More

So, when I first signed up to buy a car with Carvana, I was excited about how easy it seemed. The price and interest rates seemed high compared to Kelley Blue Book and Edmunds predictions, but I had no wor was excited about how easy it seemed. The price and interest rates seemed high compared to Kelley Blue Book and Edmunds predictions, but I had no working vehicle and was stressed to the max, so I went with it. Once I completed the sale online, I was contacted almost immediately and had everything confirmed and had a confirmed delivery for 10 days from the day I purchased the vehicle. After this I had contact from staff several times either over the phone or via text and email confirming my purchase and delivery. I spoke with someone over text regarding my autopay settings and was sent a link to update them but then explained to the person that I wished to do so after my down payment was taken out as I wanted my payments to come out of a different account and was told that was fine and to use the link whenever I needed to. So, the day finally comes, and I leave work early to go pick up my car about 30 minutes away as they said they could not deliver it to my house because it was outside of their delivery radius (not what the commercials say, but ok). I had a friend take off work to take me. We arrived about 10 minutes early and after waiting for 15 minutes, I tried calling customer service as no one had shown up yet. The wait to speak with someone was 30 minutes and I was put on hold and then the call was dropped, so I had to call back again and wait another 30 minutes for someone to pick up. I decided to send a text during this time to see if I could get an answer from someone quicker and was told via text that my vehicle was somehow opened back up for sale when the autopay link was sent (I was not notified at all and had a text the day before and 3 days before about my delivery) and was currently already being sold to someone else. After being put on hold again and having my call dropped for the second time, I called a third time with still no vehicle in sight. After being on hold for an additional hour and 15 minutes (now almost 2 and a half hours on hold), I finally spoke with a manager who said that even though I had signed contracts and purchased insurance on this vehicle, there was “nothing” they could do and he could help me search for another similar vehicle with the most he could offer for their mess up being $500. At this point I was done as it was 8pm and I was emotionally and physically drained. I called back the next day, on hold again for another 30 minutes, and spoke with another manager who offered me the same thing and said there was nothing they could do. I then found a vehicle that was the same year with 7k more miles and was advertised as having a better trim but was priced $1k more so I asked why it was so much and they explained that it was an in-depth process to their pricing and they couldn’t negotiate. So, at that point I just needed a vehicle and decided to go with that one since I could get it within a few days. I purchased the second vehicle and was told it would be another week until I got it delivered. I was going on 2 weeks without a car as a single mom, so I asked if it could get delivered sooner and was told no, not even as a courtesy to their mess up. So instead of getting it delivered I took a day off work, bought a $100 bus ticket, and rode it for 17 hours to get my vehicle. Everything went pretty smoothly when I picked up the car, they even threw in a $50 Visa Gift Card as an apology which was a nice gesture but felt like a slap in the face after having to spend much more to get a car that I didn’t even originally want. A few days later, I was trying to figure out the Bluetooth in my car (which they had advertised it as having) and noticed that not only did the car not have Bluetooth but it was not even the same trim they had advertised it at. The trim I had was priced a whole $2k lower than the trim they advertised it (and sold it to me) as. I called immediately and was told they would look into it. I was called a few hours later and offered a $500 apology check for my experience and was told that they were still looking into the pricing. I was called the following day and told that the price was correct it was just the posting that was wrong even though all data and research proved the price was not correct. Needless to say, I will never do business with this company again and will speak out against them as often as I can. They do not try to work with you or be flexible and if they mess up, they make very minimal attempts to fix it. They are a heartless company who’s only goal is to make as much money as possible regardless of who it affects. Please do yourself a favor and go with someone else. More

Horrible experience. Will NEVER purchase anything again. STAY AWAY! Go to a dealership or another company. This was by far my worst car buying experience. STAY AWAY! Go to a dealership or another company. This was by far my worst car buying experience. More

Very good service and excellent people. From the first call that I made to FRANK, the delivery man. Everyone was great. call that I made to FRANK, the delivery man. Everyone was great. More