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Carvana

Tempe, AZ

3.6
10,095 Reviews

HQ

Tempe, AZ

85281

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10,095 Reviews of Carvana

June 13, 2021

We purchased a car and received it after 2 delays and a lot of frustration and a lot of work by a guy named Tyler. If it wasnt for Tyler we would have cancelled. We were told we would receive $25 a day for More

by alnshadsmith
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler, Amanda, Justin and many others I cant remember
Jun 16, 2021 -

Carvana responded

We truly appreciate you taking time out of your day to provide us with feedback. Carvana strives for every customer experience to be wonderful and easy, the way we believe it should be, and reading your review, it seems that we have fallen short in providing you that experience. For that, we are honestly sorry. We always work as diligently as possible to ensure that vehicles are transported and delivered on time, and up to our standards. It is disheartening to hear that you experienced delays in your purchase. Please know we take your sentiments seriously, and we will be holding the proper teams accountable for this mistake. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

Jun 17, 2021 -

alnshadsmith responded

I was told we would be getting $350 for the delay instead of the $250 but that has not happened.I have not reached out to anyone because calling Carvana is not the easiest task Its exhausting have to repeat the story to a different person everytime you call. Im hoping this email might help.

June 13, 2021

They made everything easy and fast. I do t care for the automated chat it isn’t user friendly. The chat does not offer good responses. More

by Blueblaze1962
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean
June 13, 2021

I have always been very apprehensive with car dealerships and car sales men in general. I dislike the haggling, the back and forward that takes place in trying too agree on the best price/deal for the vehicl More

by Mamita
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Chavis
June 13, 2021

The car buying process was very easy compared to going to a dealership. I signed my contract immediately and verified my funds available the same evening. The part I did not like was the car delivery. S More

by Jasonthanson07
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t know their names
Jun 18, 2021 -

Carvana responded

We appreciate you taking the time to share your concerns with us. Carvana strives to service as many customers as possible, and in order to do that we do utilize a third party transport company for those customers that fall outside our local delivery zones. With this process, it can take an estimated 5 - 15 business days for your vehicle to be delivered. It pains us to know that your delivery was not as seamless as it should have been, and for that we sincerely apologize. The vehicle arriving with a dead battery is inexcusable. We recommend getting in contact with Silverrock, our trusted warranty partner, to help resolve your concerns. You can always chat with us 24/7 if any questions arise. We appreciate the feedback you have provided us as we are always looking to improve the customer experience.

June 12, 2021

Overall 100% satisfying process. Would highly recommend versus walking in any dealership ever again. Service is provided with you in mind. Most impressed with vehicle quality. More

by mrowld3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benson
June 12, 2021

The process was seamless & easy. Delivery was right on time too! Mt 2018 Ford Escape came in beautiful condition with no surprises. Definitely would purchase through Carvana again. More

by gabbers8188
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember
June 12, 2021

The buying experience was incredibly simple and i was very surprised how helpful the Carvana team was with my questions and doubts. Loved it all. More

by ama009
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember the name
June 12, 2021

I’ve never bought a car online before, it was so easy and with no stress. I love Carvana!! Will go to Carvana again and will tell everyone to come here first. More

by Frizb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leonardo,
June 12, 2021

What a great experience! I sold a minivan to Carvana and it was not only super easy they also paid me $3000 more than CarMax offered. Two weeks later I purchased a Kia Soul from Carvana after a number of tr More

by dalton.justin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
June 12, 2021

Awesome experience. In addition to getting the car that I wanted, at the price that I wanted, with the convenience that was required, I also had the pleasure of working with there support organization to cor More

by Al
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joan (Birmingham), Sofia Davis (Tempe)
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