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Carvana
Tempe, AZ
10,130 Reviews
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10,130 Reviews of Carvana
June 10, 2021
I’ve purchased over 20 vehicles and this was by far the best buying experience I’ve ever had. Stress free, simple, no pressure, delivered right to my house and the 7-day test drive with no questions asked best buying experience I’ve ever had. Stress free, simple, no pressure, delivered right to my house and the 7-day test drive with no questions asked if you decide to return the car. What else could you want. I was skeptical at first and thought the vehicles would be marked up significantly due to receiving a tailored buying experience, however Carvana’s vehicles are priced very competitive to the market and I really couldn’t find any markup compared to similar cars at a traditional dealership. Definitely a big fan of Carvana now and recommending them to all my family & friends for their next vehicle purchase. Thanks! More
by tylicausi
Employees Worked With
Kassondra
June 10, 2021
Had a wonderful and easy process with buying my car through Carvana! Customer service was excellent! Honestly wish I would of saved time and money and went through Carvana sooner. through Carvana! Customer service was excellent! Honestly wish I would of saved time and money and went through Carvana sooner. More
by Hmayle1317
Employees Worked With
Harrison
June 10, 2021
I don't think I'll ever go to a traditional dealer again. This was so easy, and I got a very fair price! Delivery person was great, website was easy to navigate, and I could get exactly what I wanted. This was so easy, and I got a very fair price! Delivery person was great, website was easy to navigate, and I could get exactly what I wanted. More
by caparker
Employees Worked With
Cannot remember? Sebastian was texting. But had calls from several people.
June 10, 2021
I spent no less than a cumulative of three hours verifying and making sure that the registration and plates would go to my PO Box as I was in a middle of a move. 7 different conversations I had and verifying and making sure that the registration and plates would go to my PO Box as I was in a middle of a move. 7 different conversations I had and every single one reassured me that those items would not be mailed to my old address which I haven’t lived at in a year. Now I have to take time off from work, lose pay to go stand at the DMV, and pay for all of these items out of my own pocket again! No one cared they just handed over everything to the DMV and the DMV is going to send it to the address on file. More
by Anon
Employees Worked With
NA
June 10, 2021
My car buying experience was overall a good experience. Hunter that delivered my car was kind and very helpful. However, finding a car at times was difficult because cars that were “pending purchase” were Hunter that delivered my car was kind and very helpful. However, finding a car at times was difficult because cars that were “pending purchase” were still coming up with searches. So, it looked like there was plenty of selection but most of them were spoken for. Or cars that weren’t available yet. Were popping up and for a “fee” it could be yours. Wasn’t a fan of that. More
by Mindy
Employees Worked With
Hunter
June 10, 2021
Very easy to transact with. Vehicle is exactly as promoted! I love this purchase and would absolutely buy from them again! Everything went smoothly without a dealership hassell! promoted! I love this purchase and would absolutely buy from them again! Everything went smoothly without a dealership hassell! More
by kanoskorner88
Employees Worked With
not sure it was online
June 10, 2021
Very courteous and professional. Kept me informed throughout vehicle purchase process. Car description was informative and matched vehicle upon delivery. Delivery of vehicle was on time as requested throughout vehicle purchase process. Car description was informative and matched vehicle upon delivery. Delivery of vehicle was on time as requested More
by richardluna072
Employees Worked With
Junior ( Delivered car )
June 10, 2021
A financial disaster! Although I was pleased with the purchase (a 2018 Subaru Impreza), I was appalled at the process involving payment for the vehicle. I had from the beginning indicated that I would p purchase (a 2018 Subaru Impreza), I was appalled at the process involving payment for the vehicle. I had from the beginning indicated that I would pay via certified check. Carvana managed to ignore that stipulation (it was in my file multiple times!) and initiated a withdrawal from my bank account AFTER having verified the amount of the certified check AND taking possession of the check when the car was delivered. So Carvana ended up with twice the purchase price in their pockets!!! I was told that the default setting for payment on their end was to make an automatic withdrawal which I find unbelievable. Why should initiating a withdrawal be the default given other ways (loan, certified check, etc.) to purchase a vehicle??? That action should be proactive and depend on someone checking the payment method BEFORE initiating a withdrawal. I have yet to receive a definitive answer as to when my monies will be returned! I will NOT be using Carvana again when this type of mistake is a real possibility! I understand the service reps are limited in what they can do, but there must be an immediate solution to this problem. It's absolutely absurd that this kind ofmistake can be made and then take who knows how long (hopefully no more two weeks in my case) to correct the error. More
by CB
Employees Worked With
multiple representatives
