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Carvana
Tempe, AZ
10,162 Reviews
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10,162 Reviews of Carvana
July 17, 2023
This car buying process was not as painless as it’s been advertised. The customer service and underwriting team made the process incredibly complicated and stressful, including telling me one thing about wh advertised. The customer service and underwriting team made the process incredibly complicated and stressful, including telling me one thing about what was needed for documentation and then changing the story once deadlines had passed. They also completely reset my purchase at one point (when I asked them to add my co-buyer onto the documentation when they had assured me the co-buyer was already on the paperwork) and tried to quote me $1000 less for my trade in than what they reported out to my bank. All around messy, stressful, and frustrating. More
by chelsers18
Employees Worked With
NA
July 16, 2023
Carvana did an amazing job and I'm very satisfied with everything...from clicking the purchase button to the drop off! Everything was on point and perfect! Would be 5 stars but the verification of down pa everything...from clicking the purchase button to the drop off! Everything was on point and perfect! Would be 5 stars but the verification of down payment I didn't really care for ..other than that perfect More
by Rob F.
Employees Worked With
Jared
July 15, 2023
Overall I had a very good experience. I would actually give 4 and half stars. I had a few issues during the purchasing and financing process, but costumer service did help work out these I would actually give 4 and half stars. I had a few issues during the purchasing and financing process, but costumer service did help work out these issues. The delivery was a little delayed, but the dealer and delivery driver did reach out to communicate this and why. I would recommend Carvana to others and will probably use them for my next car purchase. More
by ngalloway
Employees Worked With
Carvana
July 15, 2023
My car (LEXUS RC 350 FSPORT) is having issues 8 days after purchase. I am opening a claim. Will update (because I DO love the car!) But back to back trips to auto care and now upscaling to dealership fo after purchase. I am opening a claim. Will update (because I DO love the car!) But back to back trips to auto care and now upscaling to dealership for lack of equipment so....... More
by Mr. C
Employees Worked With
They are great
July 14, 2023
The transaction of cars was easy and hassle free. The associate who helped me pick up my new car was quick and thorough. The whole thing took less than 30 minutes. The associate who helped me pick up my new car was quick and thorough. The whole thing took less than 30 minutes. More
by JV7864
Employees Worked With
Can't remember
