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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

June 07, 2021

This experience was amazingly easy! I definitely recommend Carvana! The car is perfect and carvana made it easy to purchase. It was delivered on time. More

by Nesteelman1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
June 06, 2021

Amazing experience, they really helped me chose the best car and didn’t pressure me with the purchase unlike other dealerships, the rating I would give is a 10/10 More

by Johnny.lundquist
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
June 06, 2021

This entire process was far worse than I was lead to believe. From my delivery being delayed on 2 occasions, issues receiving my registration paperwork and now being told that I need to register the car More

by Lyssy84
Recommend Dealer
No
Employees Worked With
General
Jun 07, 2021 -

Carvana responded

Thank you so much for reaching out regarding your recent experience with Carvana. We pride ourselves on the quality of our vehicles and the efficiency of our customer advocates, and we apologize that in this situation we have fallen short of both. Your vehicle was delayed due to transportation issues, and there is no excuse for the delays that you experienced. Our advocates should be in constant contact when it comes to keeping you updated regarding the transport delays, and we apologize that this was not the case. Additionally, we would like to apologize about the miscommunication that transpired regarding your vehicle's registration paperwork. Although we always desire the completion of the registration to be fast and smooth, sometimes things happen beyond the scope of our control that prevents this. If you have any lingering questions, comments, or concerns, please don’t hesitate to give us a call at (800) 333-4554.

June 06, 2021

Great buying process but poor quality in the delivery process! Overall it was a good experience and will consider using Carvana again. They have great employees trying to make a difference More

by villamarcos@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Several employees during the process
June 06, 2021

Second vehicle I have purchased from Carvana, my first was several years back when the company was just getting started. Everyone has been very helpful and the delivery lady was extremely polite and helpf More

by mattanders200
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie, mike and coseena.
June 06, 2021

Great customer service. It was the easiest car buying experience I have ever had. I will be using them for my next vehicle. Completely satisfied with our car More

by Zeke
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simone
June 06, 2021

Great buying process. My delivery person was personable and informed me that there was some cosmetic damage done while transporting. She submitted the repar claim before she rang my door bell! She gave me More

by Bella
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaToya
June 05, 2021

The process was quick, easy, delivery was excellent only had a short delay due to shuttle driver calling in sick. We'll definitely use Carvana again! More

by uscgr04
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick & Sara @ Bluemound Delivery Hub
June 05, 2021

THE ABSOLUTE WORST CAR BUYING EXPERIENCE I HAVE EVER HAD. Took almost 2 weeks to get my vehicle after 4 changed delivery dates that they changed on their own not with my permission. The driver even left one More

by Amama
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Several
Jun 07, 2021 -

Carvana responded

Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent as we know how greatly our customers rely on their vehicles for their means of transportation and lifestyle. We are very sorry to have inconvenienced you. Although you experienced bumps along the way, we appreciate the patience you had with us, and we hope you’re loving your new ride.

June 05, 2021

Excellent experience although I wish I knew there was a legitimate referral program as my father-in-law referred. There was nowhere to enter referral info when submitting all of my info and when I contacte More

by Mattc820
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan
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