
Carvana
Tempe, AZ
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10,128 Reviews of Carvana
Easy process would recommend to family and friends. Very convenient ,best part is the 100 day warranty much needed on used cars . Would use services again . convenient ,best part is the 100 day warranty much needed on used cars . Would use services again . More
Carvana did make the process very quick and easy to get my vehicle. I do also appreciate that all fees are laid out for you before purchasing the vehicle so you know exactly what you are paying for and don my vehicle. I do also appreciate that all fees are laid out for you before purchasing the vehicle so you know exactly what you are paying for and don’t have to worry about dealer fees. The only reason it is not 5 stars is because there were some cosmetic issues that were not listed on the website for the vehicle, such as FOUR different cracks or chips in the windshield that I had no idea about until the car was delivered. Carvana and their warranty partner SilverRock did assist me in getting the windshield replaced, but it did take some time as my appointment was rescheduled twice. The appointment being rescheduled is not Carvana’s fault, however, if they had replaced the windshield before selling me the car, it wouldn’t have been an issue. It has officially been one week that I’ve had my car now, and windshield is being fixed today, but I did receive a message from carvana letting me know that my registration and getting my official plate might take a bit longer than expected. So hopefully this works out okay and I get my new plate before the temporary one expires. On the whole carvana was a good experience and far better than going to a dealership. More
Great to work with answered every question and did so with dignity. No matter what the problem they took care of it. Had to go through 3 cars but got a super great one. Thank you to all that helped. Th with dignity. No matter what the problem they took care of it. Had to go through 3 cars but got a super great one. Thank you to all that helped. The process was quick and easy. More
Loved the ease of trading a vehicle and not having to haggle. But vehicle should be ready before listing it. Now for the bad truck was listed as Imperfection oversized tires which I was fine with looked haggle. But vehicle should be ready before listing it. Now for the bad truck was listed as Imperfection oversized tires which I was fine with looked really good. It was delayed because 2 tire's had to be ordered. Truck was delivered with totally different set of tires infact cheapest you can buy. I've talked with several people at Carvana with no luck last guy I talked with told me he was going check on this and get back with me that was yesterday. So bottom line is I can't honestly recommend Carvana to family and friends. More
Great communication with the buyer letting them know what is going on at all times.Answer all questions with honesty and sincerity. Pleasant to deal with. is going on at all times.Answer all questions with honesty and sincerity. Pleasant to deal with. More
Absolutely horrible experience attempting to purchase a vehicle from Carvana. Completed the requirements online last week, delivery was scheduled for today but…. Oops! We no longer have record of your tran vehicle from Carvana. Completed the requirements online last week, delivery was scheduled for today but…. Oops! We no longer have record of your transaction, we sold the vehicle to someone else, and now “the earliest we can deliver a different vehicle to you is in a week and a half.” They brag about how great the company is and that the customer service is amazing, but all they did was offer to help me search for another vehicle and $100 for my troubles. The best part is that I asked where I can write a review on their website and they ended the conversation. Rude comments, ending the conversation (multiple times) without answering my questions, and not attempting to correct a huge error on their part is inexcusable. More
Wow. I was nervous at first because it seemed so easy. Everything has been so absolutely perfect. I'm going to have a hard time not doing this every year. It was so easy, we bought 2 cars. And it Everything has been so absolutely perfect. I'm going to have a hard time not doing this every year. It was so easy, we bought 2 cars. And it took about an hour on a Saturday night. More
This is the best car buying experience ever. process was so easy and the service was outstanding. If you want a easy process with fair prices this is the place. Awesome!!!! so easy and the service was outstanding. If you want a easy process with fair prices this is the place. Awesome!!!! More
My experience with Carvana has been AWESOME!!!They My experience with Carvana has been AWESOME!!! They absolutely understand what true customer service is all about. I would encourage anyone who ma My experience with Carvana has been AWESOME!!! They absolutely understand what true customer service is all about. I would encourage anyone who may be on the fence about using their service to go forward without reservation. I'm loving my 2015 Mercedes Benz GLK 350 4matic. Having the vehicle delivered to my front door was so nice because it saved me time and money from driving to a dealership and picking it up myself. And, my vehicle was so clean inside and out which was great as well. From the online process through to the in person interaction, I'm truly impressed with the entire experience. Thx Carvana! You Rock! Satisfied Customer, Carl Alkire More