Back

Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

Directions

By Type

10,128 Reviews of Carvana

June 03, 2021

Channel and the CLE team is amazing! The car pickup process was pretty smooth. The one minor issue was we bought an EV but it wasn't fully charged at pickup. Everything else completely blew us away More

by jpetty39
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Channel
June 03, 2021

Brandon Carter was great his customer service is impeccable. He was very nice and he answer all my questions also Je had a good ear . More

by lovejones1012.ms
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Carter
June 03, 2021

This was the easiest, fastest and most pleasant car buying experience I’ve ever had. Literally everything was handled online. It was a perfect “social distancing, no contact” experience. I feel the More

by sherryaba
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
So sorry. Don’t remember names.
June 03, 2021

Phenomenal experience. My decision to purchase a vehicle wasn't planned, and was a bit more impulsive, as I was just browsing through Carvana out of curiosity. I absolutely loved the fact that I could see e More

by Anna M.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can't remember, but everyone I spoke with was awesome!
June 03, 2021

Wow!! I couldn’t believe how easy it was to purchase my new car!! I did have some minor mechanical issues but I’m currently working with Carvana to get those issues fixed. Other than that amazing experienc More

by FLSunshine
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NA
June 03, 2021

This was my first experience with Carvana. It was convenient to do the purchase online. The communication was a bit tough as many times a call back was required and it would take a couple of hours t More

by Kent I.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Several
June 03, 2021

Second car purchased with Carvana. Very easy process and supported well the entire time. A couple of minor bumps, one with paperwork (Vinnie went above and beyond to straighten out) and a short delivery de More

by Taco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinnie, Austin
June 03, 2021

Pricing and purchasing was a piece of cake. Carvana had no idea where the vehicle was most of the time. We changed to pick up to try and speed the process along. The vehicle was then delivered to our house More

by Kelleyky24
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Too many
Jun 03, 2021 -

Carvana responded

Thank you for taking the time to reach out to us regarding your delivery experience. We aim for every purchase to be organized and convenient from start to finish, so it is very disheartening to hear that we didn’t achieve this during your Carvana journey. Please accept our apologies for the condition of the vehicle when you received it. Part of our process not only is guaranteeing that the cars have gone through the 150-point inspection to ensure it drives as close to new as possible, but we also detail every vehicle so that it looks as close to new as possible. We pride ourselves on the great condition of our used vehicles and we can assure you that your experience is absolutely not excusable or typical of our process. If we are able to improve your experience in any ways, please give us a call at (800) 333-4554.

June 03, 2021

We hate having to deal with car dealerships and so we checked out Carvana. They made it super easy and our delivery drivers Desmond and Dionte were fabulous! More

by Allison S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desmond, Dionte
June 03, 2021

Getting the financing and receiving the car was very easy, I enjoyed the skipping of dealing with an entire day in the dealership. However, it was disappointing with how many mistakes and omissions ther More

by momvan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Jun 04, 2021 -

Carvana responded

Thank you so much for reaching out regarding your recent experience with Carvana. We pride ourselves on the quality of our vehicles and the efficiency of our customer advocates, and we apologize that in this situation we have fallen short of both. Part of our process not only is guaranteeing that the cars have gone through the 150-point inspection to ensure it drives as close to new as possible, but we also detail every vehicle so that it looks as close to new as possible. We pride ourselves on the great condition of our used vehicles and we can assure you that your experience is absolutely not excusable or typical of our process. We would love to improve your experience, so feel free to reach out to us at (800) 333-4554 if we are able to assist you with anything else.

...
317
...