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Carvana
Tempe, AZ
10,129 Reviews
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10,129 Reviews of Carvana
June 13, 2023
My only initial concern was some repeat delays on delivery of the vehicle however customer service remained responsive to me throughout this process and offered a $200 rebate for my troubles which i delivery of the vehicle however customer service remained responsive to me throughout this process and offered a $200 rebate for my troubles which i appreciated greatly as an act of good faith. There were some minor issues with the vehicle which i had addressed at a nearby auto repair facility and Carvana's insurance lender Silver rock handled this without issue and approved the repairs at zero cost to me. Additionally, I forgot my payment for the vehicle when i arrived to pick it up and instead of leaving empty handed i was able to take the vehicle and was handed a free overnight envelope to mail the check the following day. Overall, Carvana and its employees had solutions to every hiccup that occurred along the way. Having the peace of mind that the vehicle does have some sort of warranty post-purchase was comforting for me and now i know i have a vehicle that is in great shape with hopefully many many miles to go before its next repair. Thank you for all your efforts. More
by Rocksteady
Employees Worked With
Latika
June 12, 2023
This process seemed to be easy at first but became far from that. First off, they told me my car was ready for pickup by sending me a confirmation email and when I went to pick it up it wasn’t there, I co from that. First off, they told me my car was ready for pickup by sending me a confirmation email and when I went to pick it up it wasn’t there, I contacted a Carvana specialist to see what the problem was and they gaslit me into saying I never received that email; after that situation they were helpful and walked me through the steps I didn’t complete (I didn’t complete them because I was going to bring the info needed in person since my pickup appointment was confirmed) the specialist said I was 100% completed and good to pick up my car for the new appointment date, my money was taken from my account four days before I received the car when they said it won’t be taken from my account until the car leaves the facility, then on my new pickup date they forced me to buy Carvana insurance for $163 and some change even though my payment was already taken, the specialist said I was good to go, and my old car insurance is active for 14 days on the new car; then I get in the car and there is less than 1/4 tank of gas; lastly, Carvana sold me the wrong car, the advertisement said it was a limited and upon further evaluation it is simply not, it’s the step down. This process was absolutely pitiful and a joke. More
by Samhaddow11
Employees Worked With
Anthony
June 10, 2023
My experience with carvana was perfect! The new way of buying cars! I would never go to a original dealership again. The process was to easy I was in and out in like 20 mins. The new way of buying cars! I would never go to a original dealership again. The process was to easy I was in and out in like 20 mins. More
by Drewillc7767
Employees Worked With
Ralph
June 09, 2023
Undisclosed wheel damage not documented in sale listing (SilverRock did cover repair at no charge or deductable). Undisclosed scratches to hood. Vehicle was obviously NOT inspected (or damage occurred in (SilverRock did cover repair at no charge or deductable). Undisclosed scratches to hood. Vehicle was obviously NOT inspected (or damage occurred in dealerships possession after 150 point inspection was done) Exterior of Vehicle was dirty and fuel tank was empty. Dealer did fuel Vehicle with $20 gas after this was pointed out. Other than these issues, very satisfied with purchase. Online purchase process was seemless and very easy. More
by nadinemoore
Employees Worked With
Don't recall
June 09, 2023
This was the easiest car buying experience ever! No driving from carlot to carlot looking for a good car then spend hours in there doing the paperwork. I got to sit at home and o it all from phone No driving from carlot to carlot looking for a good car then spend hours in there doing the paperwork. I got to sit at home and o it all from phone. Was super easy and my delivery driver was super Cool and professional explained very good details. I will 100% buy from carvana again no doubt! More
by Mhough
Employees Worked With
Dameon haley
June 07, 2023
Very disappointing will never trust this process again, delivered a car that had almost no oil in it and there was damage that was not revealed in the sale docs. the delivery person was pleasant, when I delivered a car that had almost no oil in it and there was damage that was not revealed in the sale docs. the delivery person was pleasant, when I pointed this out they just said OK I'll take it back without flinching, seems like it didn't matter to them if I took it or not. I kept the car went to Autozone and put oil in it and took it to my mechanic to check it over and decided I would keep it and do any repair on my own. . More
by pvdelzen2
Employees Worked With
N/A
