Carvana

about two weeks after purchasing the car, the battery died. While I was driving it, I noticed that the oil life was only at 44%. I would not expect either of these two to occur in such a short time...V died. While I was driving it, I noticed that the oil life was only at 44%. I would not expect either of these two to occur in such a short time...Very dissapointed!!! More

Do not purchase from Carvana. The most discounted group of people from department to department. I would rather haggle at a dealership. wORST experience of my life. Don’t buy fro The most discounted group of people from department to department. I would rather haggle at a dealership. wORST experience of my life. Don’t buy from Carvana. Advocates are horrible and everyone that came after. Delivery date changed multiple times. Don’t deal with this disorganized Carvana is not capable of providing what they advertise. Run and find another outlet to purchase a car. More

Carvana has not paid off my trade in over 30 days past when I traded it in to them. Their treasury ops department keeps lying to me. I've literally caught them twice now, saying they sent it only to learn when I traded it in to them. Their treasury ops department keeps lying to me. I've literally caught them twice now, saying they sent it only to learn later that it was not sent. I now owe payments on a car I haven't owned for over a month and also have to make payments on my new car. I will never do business with Carvana again and I wouldn't recommend anyone else using them. They're dishonest. More

The interior of the car was not clean. There was dust on the dash there was a old used vape pen in the seat pocket of the passenger seat. The windows were dirty the engine bay was full of There was dust on the dash there was a old used vape pen in the seat pocket of the passenger seat. The windows were dirty the engine bay was full of dust and leaves, as well as the air filter. The rearview mirror is very loose and does not stay in position. More

The dealership is alright, however, I did experience a headache. I first purchased a Mercedes C250 Coup. I submitted everything that was requested by Carvana on my end and had a deadline to do so. I follo headache. I first purchased a Mercedes C250 Coup. I submitted everything that was requested by Carvana on my end and had a deadline to do so. I followed all procedure accordingly but the paperwork was never reviewed in time by Carvana so everything got delayed & then later changed. I called about three times to get this resolved as I needed the vehicle on that day as promised do to the holidays. I got in touch with a few employees that were new and explained what had happened he tried to go back into my account to see what he can do and made things even worse. He tried to see if there was an avail slot for delivery for that same day he told me sorry there is nothing they could do when this was an error on there end and also ended up restarting new my whole application changing all the numbers my offer went down my payment went up and I had already signed the original contract. I was so frustrated at this point I cancelled everything. The manager ended up calling me to try to make things right and he was able to fix the problem that acured with my contract and my trade in offer. Wanting to avoid going into the dealership in person I ended up sticking with Carvana and purchasing an Audi A6 instead and ditch out 1500 for shipping the car in which they do advise upfront. Granted, I had already paid in advance 1200 for shipping the first vehicle I cancelled (2015 Merc) which it was taken out of my account already on 5/24 I believe. I called again and asked them about my refund they told me it takes 7 to 10 business days. Today is 6/14 I am still waiting for my 1200 refund way pass the 7 to 10 days. I now have paid in total of about 2700 on both shipping. I am not happy at all extremely upset this is a lot of money it is not a couple of dollars. They originally ACH my account to take the money right away but somehow now I'm waiting for them to approve to release MY money and get this they are sending a check instead by mail causing more of a delay. I need this refund to go back into my account the same way it was taken out through ACH not a check. Overall, I personally did not have a good experience with Carvana it's a shame because this was my first time purchasing a vehicle. The next time I consider in buying I rather go to the dealership directly and deal with them. More