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Carvana
Tempe, AZ
10,129 Reviews
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10,129 Reviews of Carvana
June 01, 2023
Electric Vehicle was received July23, 2022. The HV battery went out May 13, 2023. The original dealership ran diagnostics and technician stated that there was an after market battery placed in The HV battery went out May 13, 2023. The original dealership ran diagnostics and technician stated that there was an after market battery placed in the vehicle which is not recommended nor supported. I was quoted $15,000 for a new battery replacement which is more than half the price I paid for the vehicle. I contacted Carvana to explain the issue and emailed all supportive documents from the dealership as requested by their rep for review. There is no way I would have purchased this vehicle with an aftermarket battery that had poor battery life. For 2weeks I went back and forth with Carvana because they wanted more diagnostic tests from the dealership. I informed them that the dealership completed all the necessary diagnostics to determine the issue and the resolution. I provided yet another updated document to Carvana which showed the same diagnostics as prior. I then waited another full week with no update or acknowledgment to my emails. Last night, I finally received an email stating they will not provide coverage nor any compensation for the vehicle since 1) they are not able to determine that the after market battery was indeed present in the vehicle at time of purchase. 2) It's beyond the post sale time frame which is 100days. This is completely unacceptable! So Carvana can't determine if an aftermarket battery was in place at the time of purchase but supposedly does a 150-point inspection? How can they not know this viable info if the vehicle was actually inspected? I asked for documents from Carvana that states what battery the vehicle had prior to purchase as well as the battery health. Their rep stated that info would be emailed but of course that was never done because they have no proof! Now I am paying for a vehicle, that I had less than year, I can't drive or even open the doors because there is absolutely no power. Carvana could've easily come to some sort of compromise but NO, they only care about is MONEY!! Never again will I be scammed by this company!! More
by shawnee
Employees Worked With
Barbie Cook
May 31, 2023
This will be the third car that I have purchased from Carvana. I would say this would be the one that I am most disappointed on as far as condition compared to the photos that were on line. Paint work ha Carvana. I would say this would be the one that I am most disappointed on as far as condition compared to the photos that were on line. Paint work has quite a few scratches that were not shown in the photos. And they are not willing to take care of them. More
by Yota03
Employees Worked With
Internet
May 30, 2023
If I could give a zero I would, it arrived 2 months late, with no third row as shown in pictures and then it never was resolved as “the manager doesn’t work here any longer” what a scam, now 2k later to get with no third row as shown in pictures and then it never was resolved as “the manager doesn’t work here any longer” what a scam, now 2k later to get things fixed we have nothing nice to even say about this encounter with this rip off of a company, such scammers! More
by mcirishdreams
Employees Worked With
Don’t remember and doesn’t matter as we were told he doesn’t work there!
May 30, 2023
They were multiple hours late for the scheduled delivery. When I reached out to customer support, you can’t talk directly to a person. You have to wait until they email you. They took over 24 hours to get ba When I reached out to customer support, you can’t talk directly to a person. You have to wait until they email you. They took over 24 hours to get back to me. Terrible customer service. More
by rdotson
Employees Worked With
No clue
May 29, 2023
Great way to buy and finance a car. Everyone at Carvana that I spoke with were very helpful, friendly and professional. Using the car vending machine was really awesome! Carvana also g Everyone at Carvana that I spoke with were very helpful, friendly and professional. Using the car vending machine was really awesome! Carvana also gave me top dollar for my trade-in which smoked the competition. More
by garytech1
Employees Worked With
Dylan
May 28, 2023
I had two concerns. The biggest concern was the battery was very close to being dead and the key fob was falling apart. I’m mentioned this before signing the contract an The biggest concern was the battery was very close to being dead and the key fob was falling apart. I’m mentioned this before signing the contract and was told everything would be free with the 100 day warranty. I didn’t get the additional warranty because there is no good repair shops in my area in network. Well, the lady did put in for the new key fob but if course they’re is no in network silver rock. so i have to pay up front and get a reimbursement because it was a hassle trying to explain to the dealership about electronic payments. She didn’t do the battery and I had to pay the $100 deductible (the operator) was nice and helpful and will reimburse me my money because I explained that I would have left the keys there if I knew I would have to pay for repairs two days off the lot. The rep. ensure me that I would pay nothing but that was a big lie. So, I have learned from this experience is to get all promises in writing. But, I can say the phone rep did make everything right and fair and explain in details the 100 day warranty and I swill receive a check in the mail for the money I spent. More
by Ms. Riley
Employees Worked With
The black girl in the columbia, sc office
May 28, 2023
3rd vehicle I have bought from Carvana. I could not be happier with them. The price they tell you is what you pay, unlike most dealerships anymore. They have been better than advertised wit I could not be happier with them. The price they tell you is what you pay, unlike most dealerships anymore. They have been better than advertised with everything they say they will do. My second vehicle I bought, I swapped, and the only reason is another truck came in the day after I received mine and the only reason I swapped was it had 40,000 less miles. No questions asked and it was in my driveway 2 days later!!! More
by rlinkous
Employees Worked With
I'm sorry, I do not remember, but he was excellent
May 27, 2023
My experience with Carvana has truly been great, my pickup date was to have been 5/6/23, however after my dream car, a 2012 Jaguar XK didn’t pass MD inspection my date was changed, the Advocate made m pickup date was to have been 5/6/23, however after my dream car, a 2012 Jaguar XK didn’t pass MD inspection my date was changed, the Advocate made my experience fun! I love my “baby” Naomi!! More
by gxcarter1
Employees Worked With
Kiran
