Carvana

A very easy process and was in bed on a Sunday evening finalizing paperwork. So much better than the traditional way of buying a car. People were nice although only had interaction with 2 (One on the phon finalizing paperwork. So much better than the traditional way of buying a car. People were nice although only had interaction with 2 (One on the phone about the funds and another delivery person) Just know with ease must come patience. Typically when you buy a car you get to drive away with it, so you miss the instant gratification but I found exactly what I wanted, so much better than the local one I was about the sign the papers on. I had to wait 7 days for the delivery and it did get delayed by 2 days, bummer. Although disappointing I don't fault Carvana, it was in NY coming to TX and even though automated the messaging showed genuine disappointment and was extremely apologetic. So almost perfect but certainly will not affect my decision to use them again in the future. More

Car was delayed 3 days which was pretty annoying. Otherwise everything is great. Everyone was kind and helpful. The car is wonderful and the price was right. Otherwise everything is great. Everyone was kind and helpful. The car is wonderful and the price was right. More

I will never go to a dealer again. It was a very simple process with our trade in as well as purchase for the car process with our trade in as well as purchase for the car More

I was amazed at every step of the process...so easy. The car is beautiful love driving in style! Thank you Carvana! I look forward to doing business with you again. car is beautiful love driving in style! Thank you Carvana! I look forward to doing business with you again. More

Arlington Heights, IL-They couldn't deliver, so they provided an uber to the dealership so I could pick up the car. It was really easy and they let me look over the car at my own pace. provided an uber to the dealership so I could pick up the car. It was really easy and they let me look over the car at my own pace. More

I purchased a 2020 Jeep Wrangler Unlimited Rubicon from Carvana. Carvana bought my second car, 2018 Hyunday Tucson. Both transactions went extremely smooth in the research, selection, purchase, finan Carvana. Carvana bought my second car, 2018 Hyunday Tucson. Both transactions went extremely smooth in the research, selection, purchase, financing and documentation phases of the process. The area that had some weakness was the delivery piece. I was told that my delivery would be on the 24th of April, and I was called the Carvana office in Birmingham, AL to change the date to the 27th due to lack of delivery drivers. On the 24th I called Carvana because my date on the system still showed delivery on that date. When the central office rep contacted Birmingham to clarify the matter I was told that my delivery had been pushed back to the 7th of May. After venting some frustration, and explaining to the central rep that I was already paying interest on the new car loan I got the date back to the 27th. This is the only reason I give only 4 stars. Anyway... This is the way I will buy/sell cars from now on. No dealer pressure, gimmicks, hours on end waiting on stuff at the dealership.... My deal, on my time, the way I wanted it. Great business model! More

Our first time buying from Carvana, Lincoln MKX. Pleasantly surprised how easy the process is and the friendly staff couldn't have been more helpful. Pleasantly surprised how easy the process is and the friendly staff couldn't have been more helpful. More

Everything went very well and Maria, our delivery person, was awesome! Very personable and efficient. Thanks for the gifts! SORRY! Grandkids will forever hate me! was awesome! Very personable and efficient. Thanks for the gifts! SORRY! Grandkids will forever hate me! More

An AMAZING experience buying a vehicle from Carvana. This is my fourth vehicle from Carvana and each experience gets better and better. I've also two other vehicles to Carvana and received more than t This is my fourth vehicle from Carvana and each experience gets better and better. I've also two other vehicles to Carvana and received more than the KBB! A complete EXCELLENT buying and selling experience. More