Carvana

This experience has been truly amazing. Carvana takes the easy of purchasing a vehicle to whole new level with incredible customer service. Hassle free buying. easy of purchasing a vehicle to whole new level with incredible customer service. Hassle free buying. More

First time buying a vehicle sight unseen, but so far with Carvana it might not be my last. Selected a 2018 BMW i3 Rex from inventory. Showed to have 5 defects which was some seat wear and some body scratches Carvana it might not be my last. Selected a 2018 BMW i3 Rex from inventory. Showed to have 5 defects which was some seat wear and some body scratches. When examined, they were less conspicuous than the pictures showed. The delivery person however pointed out to me immediately some scratches on a rear quarter-panel that had occurred somewhere in transportation. Said if I wanted to reject the car for that I could or Carvana would repair for no charge. These scratches were worse than the others already identified. After further inspection of the vehicle, I found it to be in excellent condition. So I told him I would accept the repair. He took pictures and turned it in. In less than 24 hours I had already received an email from SilverRock to take it to a shop for a no-charge repair. Appointment for that later this week. As far as the communications leading up to delivery, which was about 10 days, and afterwards, I don't think 48 hours elapsed without either a email or text with status. So far, so good! If repairs of the scratches are handled with no hassle from SilverRock, I can only be convinced that this is a great way to purchase a vehicle. I might add that I had considered more than five other local BWM dealership CPO vehicles and Carvana was competitive on all occasions. The selection from Carvana was better over the several weeks I was actually looking than the local dealerships. More

This was the easiest car buying experience ever. Whole process to purchase took less than 24 hours. I may never go to a dealership again. process to purchase took less than 24 hours. I may never go to a dealership again. More

This process was ridiculously easy and straightforward - like it actually blows my mind. I knew a few other people who had already gone through the process and they assured me that I would be happy going th like it actually blows my mind. I knew a few other people who had already gone through the process and they assured me that I would be happy going this route. They were right. They delivered the vehicle directly to me within the delivery window (just in time for my trip to the coast) and everything was as they stated. I bought a 2016 BMW 535i xDrive with only 13.5k miles for $35k. I would have never found a deal like that going to used car dealerships/outfits. I recommend identifying the vehicle that you want to buy, then looking it up on Carvana using their filters to find the lowest mileage/best deal as they aggregate all that info for you and you can filter it down to isolate the perfect vehicle for you - which is exactly what I did and I could not be happier. I would recommend Carvana to anyone and everyone - and I have been! More

My carvana experience was pretty smooth, no major complaints! Everybody I spoke with was very helpful and answered every question that I had in a timely and professional manor. complaints! Everybody I spoke with was very helpful and answered every question that I had in a timely and professional manor. More

It is difficult to talk to someone and when you finally speak to someone there is lack of follow up/ lack of communication between the team speak to someone there is lack of follow up/ lack of communication between the team More

I purchased a 2020 jeep compass trailhawk from Carvana. It was listed about 7k under kelly blue book value. I am very pleased with my purchase. It arrived as described and everything seems to be in "like n It was listed about 7k under kelly blue book value. I am very pleased with my purchase. It arrived as described and everything seems to be in "like new" order. I had some small concerns, including the interior not being completely cleaned, and the front license plate being mounted off center and inappropriately, but the associate I spoke with was very helpful. I didn't feel like any updates were pushed on me at any time and it completely removed the typical "sales room pressure" from the car buying experience. The only hold up I had was with my bank, which Carvana assisted personally to get past. I will definitely be purchasing from Carvana again in the future. More