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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
May 03, 2021
First of all, stop selling people that you have only the best cars. The first car they sent was literally trash. Ants inside the car, smell of cigarette smoke, faulty brakes, miscellaneous other issues, too best cars. The first car they sent was literally trash. Ants inside the car, smell of cigarette smoke, faulty brakes, miscellaneous other issues, too. I almost didn’t even accept the delivery at the time they dropped it, but the private tow company said I couldn’t refuse. Second, the car was stupidly overpriced and I shouldn’t have expected the replacement car to be any cheaper or even close to the same price. After paying the undefinable private tow company free that is not included in the 7-day return cost, I got a car worth having at a price about 20% higher than I should have paid. Basically, I think they know that the people buying cars from them are unable to afford a good deal. Don’t continue to fund their business model and grow your credit to get a better deal at a dealership that values you as a consumer. Additionally, my ex-wife also purchased a vehicle from them around the same time, unannounced to me, and was treated similarly. I don’t care about her, so I’m only telling you because I care about how you perceive this company. If I could relate info about this company regardless of my relationship with my ex, the company must really not be that good More
by Rob bed
Employees Worked With
Unknown
May 03, 2021
Very easy transaction! Love the car! Navigation on website needs some work. Website needs to update transactions Service Counselors were available and tremendously help with the transactions that website needs some work. Website needs to update transactions Service Counselors were available and tremendously help with the transactions that More
by anglnwhtrn
Employees Worked With
They were all great.
May 03, 2021
The car was great and at a good price. The process was what I would improve. The communication was not great as the portal was not updated with new or accurate information regarding what was needed to co what I would improve. The communication was not great as the portal was not updated with new or accurate information regarding what was needed to complete the purchase. The status of reviewing the order was there for over a week and I was paying cash. They then started communicating with a BOT over txt which was not helpful because it could not answer any questions. I was then told I had 3 option to get them the money a week after I committed to the purchase but they did not provide the details on how to wire or send the the money, just that I could. Nothing was updated in the portal and I had to call multiple times because there was no communication and the holds were well over 30 min each time. I suggested multiple times to just communicate effectively in the portal and I would not even need to call. I suspect the purchase would have been easier if I was financing with them but I was not and I did spend about 6-8 hours over a number of days completing the purchase. In the end the delivery was smooth and the car is good, just the process could have been improved upon as I did not save much time compared to buying at a dealership. More
by car
Employees Worked With
NA, too Many to remember
May 03, 2021
Very happy with my Carvana trade-in and purchase experience. They are abundantly clear on what you have to do, and by what date it needs to be done by. Sort of like giving you homework. To be fai experience. They are abundantly clear on what you have to do, and by what date it needs to be done by. Sort of like giving you homework. To be fair, all the same paperwork needs to be done as it would in a dealership, the beauty however is you can do it all, including car shop, in the comfort of your own home. When I read other reviews about how the delivery date was changed by Carvana, I bet it was because the buyer didn't do what they needed to do by the deadline Carvana gave them. Totally understandable. I am officially a fan of Carvana and will never set foot on another car dealer's lot again. So happy to never be held captive in some cubicle at a dealership and being asked, "Hey, can I get you a bottle of water?" Bottom line is, as long as you do what you're supposed to do on your end, they will do their part. At first the experience was terrifying, but I must say it got better when I was able to talk with a human after I had done the online reserve and purchase part. I spoke with a human when I was not comfortable putting all my bank info online. Also, they gave me the best price for my trade in, and the vehicle I purchased was well below KBB. I highly recommend Carvana. Very happy. More
by Big Believer
Employees Worked With
Josh
May 03, 2021
I love my car. The person who help me at the Carvana site was so nice. I would buy another car from you again. Thanks for all your help. was so nice. I would buy another car from you again. Thanks for all your help. More
by dollarlady45
Employees Worked With
I did not remember his name sorry.
May 03, 2021
Process of supplying information via internet was troublesome. First copy of DL was returned as unreadable. Then scan of DL came back as could not read .TIF file. Traveled to KIOSK in Castleton, IN troublesome. First copy of DL was returned as unreadable. Then scan of DL came back as could not read .TIF file. Traveled to KIOSK in Castleton, IN. to request help and was told no one there could help me that it had to all be done on line. At this point I was ready to just find another car where I could talk to a real human but my wife persisted and we finally were able to get the requested documents submitted. Actual delivery of car was far more pleasurable in working with Jennifer than the process leading up to delivery. The car was as represented and it was reasonably priced. More
by pamos100
Employees Worked With
Jennifer Roses
May 03, 2021
Amazing experience and I absolutely love my vehicle. Stephen from GR delivered it full of fuel and even left me a gift bag. I would love to advertise for you via a full window rear decal and I also have Stephen from GR delivered it full of fuel and even left me a gift bag. I would love to advertise for you via a full window rear decal and I also have told several people great things about my buying experience as well.please reach out to me so I can put an advertisement in my back window about how " I bought this sweet vehicle in my jammies online from Carvana.com" More
by JulieBliss
Employees Worked With
Stephen from Grand Rapids (delivery man)
May 03, 2021
The entire process was very hard. I had a deal to fall through because of misinformation. My second and final deal did go through but the delivery date was off due to their misinformation and miscommunica through because of misinformation. My second and final deal did go through but the delivery date was off due to their misinformation and miscommunication. They finally got it right and I'm pleased with the end result. Also my vehicle was damaged during passport but they were quick to respond to getting the issue resolved. More
by rjsarki
Employees Worked With
So many I lost count
May 03, 2021
Great shopping experience, however the follow through post sale has not been as great. I am not sure what the 150 point inspection covers, but apparently it did NOT cover warped brake rotors, wheel (mis post sale has not been as great. I am not sure what the 150 point inspection covers, but apparently it did NOT cover warped brake rotors, wheel (mis)alignment, tires with side wall damage, or a dirty cabin air filter. More
by PW
Employees Worked With
unknown
May 03, 2021
Everything was described exactly, every flaw except the scratches on the windshield. Otherwise extremely satisfied. Car is beautiful and exactly what I was looking for. Everyone I spoke with were very hel scratches on the windshield. Otherwise extremely satisfied. Car is beautiful and exactly what I was looking for. Everyone I spoke with were very helpful, polite and professional More
by Sparkthrower
Employees Worked With
Sebastian
